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Leaders and managers in management and operations

   

Added on  2020-10-22

16 Pages5043 Words78 Views
Management and operations

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P.1. Differences and similarities between a leader and manager considering their roles andcharacteristics..............................................................................................................................1P.2 The functions of a manager given by Fayol..........................................................................4P.3 Situational leadership, systems leadership and contingency leadership using variousscenarios in your organisation to support your explanation. ......................................................6TASK 2............................................................................................................................................8P.4 1) Different approaches to operations management.............................................................8P.4 2) Role of a store manager....................................................................................................9P.5 Explain the importance of operations management in your store.......................................10P.6 Key outside factors that can have an effect on the operation management of TESCO. ...11P.6 2) Impact of above factors upon decision making as a store manager. .............................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONOperations management refers to the administration of organisational activities to develop themaximum level of effectiveness and efficiency in a business. It is responsible for optimumutilisation of resources to convert raw materials into finished goods to increase the proficiency ofan organisation. It also assists in managing each and every task or activity performed in abusiness to achieve its goals. In this present report TESCO has been chosen for assessment.TESCO is a public limited company whose headquarter is in Welwyn Garden city, England,United Kingdom. TESCO is a British multinational grocery company, founded in the year 1919. This report will cover Differences and similarities between a leader and manager consideringtheir roles and characteristics. In addition to this, Different approaches to operations managementwill also be defined. Furthermore, The functions of a manager given by Fayol are describedbriefly. TASK 1P.1. Differences and similarities between a leader and manager considering their roles andcharacteristics.Leader: A person or individual who leads or commands a group of people or employeesworking in a company. Leaders needs to possess certain skills to motivate their followers inorder to achieve a specific goal or objective (Ferguson and et.al., 2017).Manager: A person who is appointed by a company in order to monitor all the functionsof management. They are responsible for controlling a department or group of staff workingtogether to perform various business function. Roles and characteristic of leader and managerCharacteristic of LeaderEffective communication skills: Leaders and managers are always good with theircommunication. Leader must be good at communicating ideas and suggestions. They shouldmake valuable recommendation to their subordinate so that organisational goals can be achieved.Effective communication helps to develop inter personal relationship with their employees whichwill motivate them for considering workplace as their own. This will result in developing ahealthy and good working environment of company (Jacobs and Chase, 2017).Risk takers: Leaders always try new things even if they fail. A Leader knows thatfailures are always a step towards success. They are willing to take risk in order to achieve1

higher returns. One who does not afraid to take risk has higher chances of becoming a greatleader in their life. Whereas managers don't take high risk even they control all the activities thatare risky in nature. Roles of a leader: Persuasive: Leaders are required at all the levels of organisation. Every company needs tomanage its employees by the leaders that are appointed at every level of establishment. Leadershas to keep an eye on every worker from lower level to higher level. Representative of company: Leaders are the person who represents organisation to public atlarge. Leaders has to take all the details in front of employees as well. They need to discussperformance of employees with them and give necessary guidelines for improvement. Reconciles personal goal with organisational objectives: A leader has the main role ofperforming work in such a way that organisational objectives can be achieved along withconsidering individual goals of employees. Leader try to coordinate hard work of workerstowards a common purpose of achieving aims of company (McGuckin, Lambert and Pearmine,2017).Characteristic of manager: Time management: Managers are always best with managing their time. It is required to bedone as their work should always be completed on time. It is the duty of manager to performduties on time and even they motivate employees to perform their work on time. Versatility: Managers are versatile in nature. They perform all the duties and manages entirework system or a company. Manager of TESCO has the skills to perform duties on time and theymanagers entire work of planning, staffing and directing. Managers plans entire work system insuch a way that organisational objectives can be met (Lubbe and Potgieter, 2018).Roles of manager: Monitoring: This is the major work of a manager to check every work assigned to employees.They keep an eye on employee performance. All the work should be done on time and in suchway that it results in achieving organisational objectives. Negotiator: Manager fills the gap between higher authorities and worker of the establishment.Manager of TESCO listen to all employees problems which they are facing while working inTESCO and take necessary steps for the same. It will help employees in solving their issues andwork more effectively. 2

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