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Management and Operations Assignment Sample PDF | M&S

   

Added on  2020-12-30

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Management andOperations

Table of ContentsINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................31. Introduction of organisation and its management structure....................................................32 Leader and manager.................................................................................................................43. Difference between leaders and managers:.............................................................................5TASK 2.................................................................................................................................................64 Role of leader and function of manager in various situational context....................................65 Theories and several approaches of leadership........................................................................76 Leadership Theory...................................................................................................................87 Recommendation for future improvements.............................................................................8TASK 3.................................................................................................................................................91 Key approaches to operation management and role which leaders and managers play...........92 Role of leaders and managers................................................................................................103.Value and importance of operational management in achieving business objectives............104 Importance of operations and management...........................................................................105 Factors which impact upon operational management and decision-making by leaders and managers....................................................................................................................................116 Operations management to manage these factors..................................................................137 Recommendation for future improvement.............................................................................13CONCLUSION..................................................................................................................................13REFERENCES...................................................................................................................................14

INTRODUCTIONManagement forms the backbone of any organization that is concerned for getting thingsdone by people. It is responsible for coordinating and unify efforts of all employees in one directionthat is to attain aims and objectives a firm within specific time period producing maximum results.Operations on the other hand involves handling operation system i.e. from converting a rawmaterial into finished product, looking and solving issues related to designing, manufacturing andimproving so that there is no issue arising in successful achievement of day to day businessactivities of a company (Anghileri and et. al 2012.). M&S is a multinational brand dealing in clothing, luxury food and home products. It wasestablished in 1884 with its headquarters base in London, UK. The assignment will provide a contrasting yet complementary roles and functions ofmanagers and leaders along with their application in firm’s context. Moreover, it will evaluateapplication of operations management and factors affecting business environment.TASK 11. Introduction of organisation and its management structureM&S is a one of the leading retail brand of UK that deals in a diversified product linecomprising food, clothing, home products, beauty and other luxury products. It has a proficientteam of more than 84939 employees and 2000 suppliers which assist in handling it operations inmore than 30 nations worldwide. It has around 1035 stores in UK which generates a revenue of9.60 billion pounds for the company. M&S follows a flat organizational structure where there islimited levels between management and front line employees. Also the introduction of new M&Scommittee involves four executive’s directors for each of its four major departments that areresponsible for developing and successfully executing day to day activities of firm (Bainton and et.al., 2011). Figure 1: Flat organisation structure, 2018

Source 1: Flat organisation structure, 2018Flat organisation structure ensures good communication between management and workerswhich help in reduce the grounds of rising conflicts at workplace. Fast decision making and lessbureaucracy help in create and maintain a positive environment at workplace. Further, fewmanagement layers, reduce cost of organisation and it became easy for managers to controloperations.2 Leader and managerManager: Manger is an individual who manages organization and all its associatedfunctions starting from planning to controlling the work of employees and different businessoperations.Leader: A leader is a person who is having a capability of influencing its subordinates towork with full efficiency towards achieving organization goals. Roles of mangers Interpersonal Role: Most important role of a manger in M&S is to interact and coordinateits employees by providing them directions to achieve their assigned goals. Under this, amanger plays a role of being figurehead by taking effective and efficient decisions forcompany's growth apart from motivating its workforce and fulfilling role of liaison ofcompany.Informational role: Under this role M&S's manger has to analyse both internal and externalenvironmental information and mange and communicate information to its employees toinfluence their behaviour and to its stakeholder to build company's positive image (Chen,Wu and Fu, 2012).Characteristics of a manger: Communication skills – For a manger of M&S it is requite to be proficient in interpersonaland communication skills. It is essential for effectively communicating instructions andguidelines to workforce for carrying out assigned task, to explain their role andresponsibilities and to address their concerns.Knowledgeable – Another characteristics for M&S manger is to have an in-depthknowledge about his field of operations so as to be efficient in taking decisions regardingformulation of any business policies or strategies, addressing issues related to business or tobe proactive in modifying its strategies by studying market dynamics.Role of LeadershipAs a role of Motivator: The most prominent role of a leader in M&S is to encourage itsemployees to achieved their assigned targets with best of their capabilities. For this a leader

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