Management and Operations Approaches

   

Added on  2020-12-29

18 Pages4289 Words166 Views
MANAGEMENT ANDOPERATIONS1
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31. Introduction of Marks & Spencer and its management structure............................................32.Define manager and leader and compare their roles and characteristics..................................43. Roles of a leader and functions of a manager apply in given situations..................................64 Different theories and models of approach to support growth and sustainable performance. .65 The strengths and weaknesses of different theories and approaches........................................77 How managers and leaders make impacts on the organisation................................................8TASK 2............................................................................................................................................91.Introduce operation management and the key approaches adopted by the organisation..........92.The roles and responsibilities of managers and leaders in successful management of theoperation......................................................................................................................................93. Importance and value of the key approaches to operations management in achievingorganizational objectives successfully.......................................................................................104 how managers and leaders could be effective in improving operational efficiencies...........115.The impact of external business environment factors on operational management...............116. Critically evaluation of the application of operational management.....................................127. Suggest recommendations for future improvements.............................................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................152
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INTRODUCTIONManagement and Operations are two different branches or specialisations within specificfield. The term management refers to setting up of strategic goals, to make decision on how theoverall organisation would be operated. Whereas, operations are defined as a particular task orjob done to achieve a certain target. This report will discuss, about the role of leader andfunctions of management and how they are applied to different context of organisation. Theimportance of operation management for achieving objectives of business entity. Different theories and models or approaches of leadership like System and SituationalLeadership and how its applied by M&S Marks & Spencer is a multinational British Companythat deals in home products, luxury food items and clothing for men and women. It wasestablished in year 1884 and it operates worldwide including prominent markets of Asia andEurope. TASK 11. Introduction of Marks & Spencer and its management structureMarks & Spencer was originally established with “M & S” name; company gains itreputation after it made strategy of selling only British made product. Marks & Spencer used tosell only food and clothes under name of “St. Michael”. It slowly gained popularity and becamethe highest clothing brand in UK and Europe. 3
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It follows flat management structure. In this form, there is less or limited number ofmanagements between front line employees and upper level management. Flat organisationalstructure is of pyramid shape but due to limited level of management between employees and topmanagement due to this organisation structure is flat and broader. Marks & Spencer have different department heads and managers managed by different executivemanagers. This structure is followed by company to reduce bureaucracy and involves employeesto make decisions and improve their skills. It helps in making communication between base line4
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