Roles and Characteristics of Leader and Manager in Management and Operations

Management and
Operations

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Roles and characteristics of leader and a manager.................................................................1
A leader is a person who has the role of influencing a group of people which are the team
members towards achievement of goal, motivate them to work with strong functionality to
reach desired business goals........................................................................................................1
LO2..................................................................................................................................................5
P2 Role of leader and functions of manager in different situational contexts.............................5
P3 Situational leadership, system leadership and contingency....................................................6
LO3..................................................................................................................................................8
LO4..................................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management and operations can be understood as administration of business practises in
a company to create the highest level of operational efficiency possible with the proper
utilization of resources. It is an important element for organization which refers to functions of
converting materials and labour into finished goods, services to maximize the profit of
organization and the overall productivity levels. Sainsbury is the second largest chain of
supermarket in United Kingdom with large variety of products and services catering to demands
of consumers. This report explains differentiation between role and characteristics of leader and
a manager and how it varies in different situational aspects. It evaluates various strengths and
weakness of various theories and models including situational leadership, system leadership and
contingency. This report also explains key approaches to operations management and the role of
leader and manager in achieving business objectives. This report also analyses various factors
within business environment impacting upon operational management and decisions by leaders
and managers of Sainsbury (Hoope and Potter, 2019)..
LO1
P1 Roles and characteristics of leader and a manager
A leader is a person who has the role of influencing a group of people which are the team
members towards achievement of goal, motivate them to work with strong functionality to
reach desired business goals. Leader is one of the biggest motivator in company who gives
vision to employees working in teams , motivates them and enlighten their vision
A manager is a person who is responsible for administrating or supervising the company
business structure for achieving essential objectives withefficiency (Lingenfelter, 2019)..
Basis of comparison Leader Manager
Leaders create vision,
managers create goals
 Role of leader in
building strong
productivity levels in
company can be
understood as
providing a vision and
a shared strategy and
 A manager’s role is
very crucial in
Sainsbury as he is a
planner, producer and
establishes strong
coordination between
roles of all hierarchies.
1

Leaders inspire and motivate,
managers supervise the
structure
communicate it
powerfully to other
team members for
proper execution and
completion of tasks.
 Leaders at Sainsbury
have role to develop
leadership potentiality
in others and enhance
their performance
through consistent
feedback. Role of
leader is to be an
effective role model,
inspire others by
motivating teams
through timely
feedbacks regarding
their performance
levels and ensure
training needs are met.
Manager plays an
important elementary
role for success of
company by creating
goals and in utilizing
resources for achieving
business goals.
Managers at Sainsbury
are responsible for
supervising
management leaders
and guide them to
function out their
potential duties
effectively.
Leaders build relationships,
managers build systems and
processes
 Sainsbury's leaders
play an integral role of
building trust among
other members and
inspiring subordinates
with own character and
competence
(MacBeath, J., 2019).
 A manager is the
pivotal figure who
directs company in
advanced methods of
production, marketing
techniques and
executing the decisions
in proper utilization of
financial resources.
2