Management and Operations

Management and operations

Table of Contents
Introduction.........................................................................................................................................3
P1- Role and characteristics of leaders and managers........................................................................3
P2- Role of leaders and function of managers in different different situations..................................5
P3- Apply the operational management theories and model such as situational leadership, System
leadership and contingency................................................................................................................6
P4- Key approaches to operational management and role of leaders and managers in it...................7
P5- Importance and value of the operational management to achieve business objectives................9
P6- Factors within a business environment that impact on operational management and decision-
making by the managers and leaders...............................................................................................11
Conclusion..........................................................................................................................................12
References..........................................................................................................................................13

Introduction
Operational management are the administration of the business practises that helps to
create a higher level of possible efficiency within the workplace of company. operational
management concern with the converting a Labour and material into the services and goods
as efficiently as possible to maximise the companies profit and help them to take competitive
advantages.
this report will cover case study of Hilton Hotel and resorts. It is an Global brand who
provide full service hotels and resorts and the flagship brand ofAmerican multinational
hospitality company Hilton. It is one of the top companies within a hospitality industry of UK
and they are expanding their business rapidly.
This report will provide differentiation between role of leaders and function of
managers within hotel Hilton (Erjavec and Trkman., 2020). it will also Discuss how leaders
and managers rules are applicable in different situations within an organisation such as
conflict situations, Sales declaration, Economical crisis etc. This report will also demonstrate
an application of the role of managers and leaders play in the operational functions off the
company. in the end of this report I said to factors within the business environment that
impact upon the operational management and decision-making by the managers and leaders.
P1- Role and characteristics of leaders and managers
Leaders and managers are top superior’s of the hotel Hilton. They are responsible to
manage every activities that are going on within their workplace Anne also lead and provide
proper guidance to employees to perform better. higher responsibilities within a company
means individuals need to play important role and they should have characteristics in
themselves. Here awesome important role and characteristics of both leaders and managers.
Operational management is most important part of the business and It is critical subject to
maintain Operational activities properly. operational management provide competitive
advantages to the businesses and increase their productivity, efficiency, profitability and also
had them level up Satisfaction of their customers.
Role of leader
Create vision
Leaders of the hotel Hilton create an effective vision for the company so employees
can understand what they need to achieve an leaders make them understand how they will

achieve. Leaders have to create vision and employees work hard to convert company’s vision
into the reality (Fahimnia And et.al., 2019). vision is always about where leaders want their
company to see in the future. And responsible leaders always create a visionary way to lead
their employees and create success for the Hilton.
Motivate
Motivation is always a key of getting success within a business. it is necessary for the
Hilton to have effective and motivated workforce who can provide them success and create
opportunity to grow. Leaders play this role to motivate employees by their effective
communication skills and they encourage them To achieve set objectives and goals.
Role of manager
Manage and guide
Managers of the Hilton help company to manage each and every activity within their
workplace. Manager of the company provide a proper guidance to the employees to achieve
goals and objectives and they also provide training to increase their performance within task.
Control risk
Managers create risk management strategies for the company. it helps to control
upcoming risk on the performance of the Hilton and company will always be ready for any
kind of situation due to the rest control strategies made by companies managers.
Characteristics of leaders
Effective communication
Leaders have effective communication skills that helped them to communicate and
lead the employees effectively. through the effective communication skills leaders of Hilton
provides proper guidance an in formation to the employees so they can achieve day to day
goals and objectives.
Confidence
Leaders how natural ability and confidence in themselves that helps them to be
effective leaders. leaders always show their teams a confidence which also reflect on Team
members and they give their best (Matira and Awolusi., 2020).
Characteristics of managers