Roles and Characteristics of Leaders and Managers in Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
Part 1................................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager.........3
Difference between managers and leaders..................................................................................5
P2 Role of leaders and manager's functions in different situational context..............................6
P3 Different theories and models of approaches.........................................................................7
Part 2................................................................................................................................................8
P4 Key approaches of operations management and role of managers and leaders.....................8
P5 Importance of operations management in achieving business objectives.............................9
TASK 4..........................................................................................................................................10
P6 Factors of business environment which impact on decision-making by managers & leaders
and operational management.....................................................................................................10
CONCLUSION .............................................................................................................................11
REFERNCES:................................................................................................................................13
Books and Journals:..................................................................................................................13

INTRODUCTION
Management is a process of managing business operations in an organisation to ensure
effective working in business (Yang, 2018). Operations in terms of business refers to the day to
day routine work in any business in order to achieve their goals and objectives. Leaders and
managers are assigned in any organisation in order to manage working in an organisation.
Cadbury is a multinational company which operates in more than 50 countries and wholly owned
by Mondelez International. Headquarter of Cadbury is in Uxbridge in West London. Cadbury
deals in many products but mostly known for its dairy milk chocolates. This report provides for
structure of management in Cadbury and explains various responsibilities and roles of a leader as
well as manager. Leaders uses various leadership styles in order to perform their functions.
Several leadership theories and approaches are used by leaders and managers for effective
leadership practices. This report also contains several factors of business environment which
effect the decision making of managers and leaders in an organisation.
Part 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Management is an essential part of any organisations in order to achieve their goals and
objectives. In context of Cadbury it is a company which operates in various countries having a
hierarchical organisational structure (Aluisio and et. al., 2017). The flow of communication in
Cadbury is downward that means the higher level management takes decision and communicate
it to the different level management of organisation. It operates in three levels higher level,
middle level and lower level management. All these levels are handle by different people which
are known as managers and leaders who have their different roles according to their positions.
Leader and managers are different from each other which is explained below:
Leader: Leaders are individuals in an organisation who are obligated in maintaining
efficiency in an organisation and lead them to move towards goals of an organisation. They are
directly connected with the employees which are responsible for production in an organisation.
In respect of Cadbury, leaders are responsible to maintain good relations with employees and
prompt them to achieve vision and mission of organisation (Korobiichuk and et. al., 2019). In
Cadbury, the employees who command the various base employees are considered as leaders in
organisation.

Managers: Managers are individuals who are part of management in an organisation.
They make various plans and policies to achieve goals and objectives of an organisation. They
also set mission and vision connected with employees and general public which provides
motivation to employees. In Cadbury, CEO, chairman of board and managers of different
departments are considered as managers in the organisation. They formulate plans and policies
for organisation as well as for their respective departments.
Role of Leaders
Innovative vision: Innovation is an essential element which supports in organisational
success. In the era of high competition, it is essential to be innovative and creative to sustain in
the market. In respect of Cadbury, Leaders of Cadbury are so innovative to provide better
production to organisation they also provide chance to their employees to present their ideas
which gives them more ideas to be performed. They always comes with new type of products
such as various flavours of existing products which shows innovation in their production process
which shows innovated mind of leaders in the organiosation.
Provide training and guidance: Training and guidance are needed to be provided to the
employees which helps them to perform tasks which are assigned to them in every organisation.
In Cadbury, a proper structure of training is fixed by higher level management which is provided
by leaders of organisation. It is responsibility of a leader to take care that training should be
provided in efficient manner as Cadbury is so particular about the ingredients used and process
of its manufacturing. It results in increase in productivity of organisation.
Characteristics of leaders
Delegation of work: Delegation of work is essential in large organisations like Cadbury
as it lessen the burden from higher authority to take decisions in efficient manner (Duran Sierra,
2019). Leaders have the quality to delegate their work in efficient manner according to the skills
required to perform. It is a characteristic of a leader because it requires a proper allocation of
work to their employees for quality production of products. The leaders in Cadbury delegate
their work to their team mates and focus on providing them assistance and ideas to complete the
task in efficient manner.
Effective Communicator: Leaders need to be an effective communicator as they have to
communicate essential commands to their subordinates. They are responsible to perform the task
assigned to them with the help of their subordinates. To reduce chances of miscommunication of