Management and Operations: A Case Study of Monsoons Accessorize Ltd

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Part A...............................................................................................................................................1
P1 Define and compare the different roles and characteristics of a leader and a manager.........1
P2, M1 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts........................................................................................................3
P3, M2 Apply different theories and models of approach, including situational leadership,
systems leadership, and contingency...........................................................................................5
Part B...............................................................................................................................................8
P4 Explain the key approaches to operations management and the role that leaders and
managers play............................................................................................................................12
P5 Explain the importance and value of operations management in achieving business
objectives...................................................................................................................................15
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and management...............................................17
M3 Evaluate how leaders and managers can improve efficiencies of operational management
to successfully meet business objectives...................................................................................19
M4 Analyse how these different factors affect the business environment and wider community
...................................................................................................................................................21
Conclusion.....................................................................................................................................26
References......................................................................................................................................27

LIST OF FIGURES
Figure 1: Organisational chart of Monsoons...................................................................................1
Figure 2: Situational theory of leadership.......................................................................................6
Figure 3: Contingency theory..........................................................................................................7

LIST OF TABLES
Table 1: Leadership VS management..............................................................................................2
Table 2: Manager and leaders in different situations.......................................................................4

Introduction
Operation management is concerned with overall managing of operations that will lead to reduce
cost and increase efficiency of the business. Report will discuss the case study of Monsoons
Accessorize ltd that is one of the retail organisations dealing with clothing and accessories.
Different roles of managers and leaders will be discussed in different situations supporting with
different theories and models. Also report will discuss about different approaches of operational
management that will lead towards achieving business objectives. External environmental impact
will also be discussed in which role of leader and manager is assessed.
1

Part A
Introduction to organisation and management structure
Monsoon Accessorize is one of retail organisation registered in London that deals in retail of
different clothing and accessories. It operates in different countries with having more than 1300
stores in 75 countries. Store section divided into two parts one for clothing and one for
Accessory (About monsoons Accessorize ltd, 2018). Below mentioned is the well formatted
structure of retail enterprise:
Figure 1: Organisational chart of Monsoons
(Source: edrawsoft.com, 2018)
P1 Define and compare the different roles and characteristics of a leader and a manager
Definition and roles of both managers and leaders
1

Manager: These are the person that is responsible for designing and managing the work that are
linked with predetermined goals and objectives. Managers perform suitable role that will form
suitable strategies and plans with gaining proper support of staff. Here, training is provided by
managers regarding respective staffs that are interlinked with objectives of the business. Each
department will have different managers that are responsible to perform different functions such
as marketing, finance, production, sales, research and development, etc (Mackenzie et.al. 2018).
Managers develop different relations with employees that take concerns about appraisals of
employees with performing employee appraisals in regular interval of time. They are just
responsible for getting work done from other and have main role to just take decisions and
supervise business operations.
Leader: These people are responsible to prepare employees and also work with them to achieve
common objectives. Leaders will motivate employees with application of different leadership
and communicative skills to follow the suitable vision of the business. Employees are prepared
in such a manner that they will be able to achieve both personal and professional objectives.
Leaders inspire employees and contribute their efforts to achieve efficiency and productivity of
the organisation (Mone and London, 2018).
Differences between management and leadership
Table 1: Leadership VS management
Basis of difference leadership Management
Objective Leaders of the business are
responsible for producing change
and movement. They inherent
different leadership skills for
taking employees towards
achieving organisational
objective (Bratton and Gold,
2017).
Manager are responsible to
produce order and manage
different functions such as
planning, organising, staffing,
controlling, etc for maintaining
consistency level in business.
Roles It establishes suitable direction
by creating a vision and planning
suitable strategies to have the
Planning functions are sole that
is needed to be performed
effectively. Manager perform
2

clear image of business in front
of employees
such role by setting agendas,
allocating resources and
structuring plan that is needed to
be achieved in suitable period of
time (Bolman and Deal, 2014).
People Leader produces communication
skills and perform task along
with them to form effective
relations. It helps in building
teams and forming coalitions and
alliances (Crane and Matten,
2016)
Staffing functions is
responsibility of manager that is
associated with providing
formatted structure, making job
fills and ensuring the follow of
rules and regulations according
to policies.
Motivation These persons are one of the
important parts that motivate and
inspire team towards producing
best efforts by empowering them
and meeting with their needs by
intrinsic and extrinsic motivation
(Bolden, 2016.).
Generally managers perform
functions of controlling and take
actions to solve the particular
problem. Moreover, incentives
are decided by managers based
on adequate performances of
employees and making
discussions with organisational
leaders.
P2, M1 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts
Chaos theory: This theory is responsible for taking different decisions that are only based on
organisational development. This theory presents complex system environment and managers of
the business are responsible to present suitable mechanism. In this, managers and leaders of
Monsoons are responsible to identify the problems that are faced within the business and will
take specific decisions regarding betterment of the business. This includes chaos such as
absenteeism, employee turnover, changes in behaviour, etc. Potential decisions will lead business
to gain sustainability and business growth. Overcoming such problem will generate more
efficiency (Miner, 2015). Training and development will be provided to the employees for
3