Management and Operations at TESCO

Explore the roles of leaders and managers at TESCO, analyze different theories and approaches, and evaluate factors impacting operational management. Learn how leaders and managers can improve efficiencies to meet business objectives.

Management and Operations
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Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
P1- Define and compare the different roles and characteristics of a leader and a manager......................4
M1- Analyze and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts...............................................................................................6
Task 2..........................................................................................................................................................7
P2- Examine examples of how the role of a leader and the function of a manager apply in different
situational contexts..................................................................................................................................7
P3- Apply different theories and models of approach, including situational leadership, systems
leadership and contingency......................................................................................................................8
M2- Assess and evaluate the strengths and weaknesses of different approaches to situations within the
work environment..................................................................................................................................10
D1- Critically analyzes and evaluates the different theories and approaches to leadership in given
contexts.................................................................................................................................................11
Task 3........................................................................................................................................................12
P4- Explain the key approaches to operations management and the role that leaders and managers play
...............................................................................................................................................................12
P5- Explain the importance and value of operations management in achieving business objectives.....13
M3- Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet business objectives....................................................................................................14
Task 4........................................................................................................................................................15
P6- Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers.............................................................................................15
M4- Analyze how these different factors affect the business environment and wider community........17
D2- Critically evaluates application of operations management and factors that impact on the wider
business environment............................................................................................................................18
Conclusion.................................................................................................................................................19
Reference...................................................................................................................................................20
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Introduction
The report is based on the facts which talk about management operational activities of the
TESCO wherein the value of the manager and the leader is been explained well in detail. The
report is of operational management of company TESCO which is one of the leading TESCOs in
the UK. TESCO is dealing with grocery and other stuff online and one of the leading TESCO in
the UK. The report is talking about the roles and responsibilities of the manager and leader in
which it is been explained the how the manager perform their jobs and what sort of actions are
being taken by the leader in order to co-ordination towards achieving the objective. The report is
also based on the approached which explains what sort of factors are there in the management
which affects the managerial activities like operation management and the decision making the
process by the manager and the leader.
(Source: Linkedin, 2017).
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Task 1
P1- Define and compare the different roles and characteristics of a leader and a manager
In order to have the comparison between the Manager and the Leader, this is important to
understand the who is a Manager and leader. So the definition of the Manager and the Leader is
as followed
 Manager- Manager is the person who helps the management to analyze the situation and
then set up the objectives accordingly by which the managerial activities take place in the
TESCO.
 Leader- Leader is the person who helps the management to implement the practice
effectively with the help of the getting the respective teams involved in the management
to achieve the objective effectively (Krajewski, et. al., 2013).
Roles and Characteristics of a leader and Manager
Manager Leader
The manager is an administrator who works to
manage all the necessary aspects of the
management. This is something which is been
done by the manager with the help of proper
analysis of the situation and this is how the
manager provides the solution to the issue and
thus a manager manages things in the
management.
Leaders help to implement the practice in the
management and for that they make the
situation understand to the team that what is to
be done and what can be the best practice to
complete the objective given to the team.
Therefore the leader is innovated too because
they innovate the idea of working the given
task effectively.
The manager works to maintain the managerial
value in the TESCO and for that, they work to
monitor the role of different individuals in the
TESCO.
A leader is a person who works to develop the
value which is been maintained by the manager
and for that they lead the team towards to
achieve the objective.
The focus of the manager is on managerial
structure and system in which they monitor all
the aspects which are to be implemented in the
The leader is the one who focuses on people in
order to understand the team well so that they
can resolve the issue of different individuals.
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management in order to run the system and
maintain the structural values of management.
This is not necessary that every leader would
be a good leader as the manager needs to work
on different aspects and if the manager is able
to do this effectively still he or she would be a
manager.
But in order to be a manager, this is important
to be a good manager because this is the most
important aspects which are to be followed in
the management properly then only an
individual can be a good leader (Schönsleben,
2016).
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M1- Analyze and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts
Manager and the leader both are important for the TESCO in order to make the work done
effectively in the management because there are different condition and the scenario in TESCO
which comes wherein it is not clear which situation will come at what time so in order to control
and manage such situation which is uncertain proper managerial activities must be followed in
the management. This is something which is possible with the help of the proper coordination in
the management which can get implemented by the coordination of the leader and the manager
because the manager plans to manage things and the leaders help to implement the plan by
making the work done with their respective teams (Binz, et. al., 2013)
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Task 2
P2- Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts
Roles and Functions Manager Leader
Helps to increase the
productivity
The manager analyzes the
situations and makes policies and
set the objectives so that everyone
would beware of his or her job and
responsibility. This helps to
increase the productivity of the
management.
At the same time, the leaders help
the management to make the
work done which is important so
that proper guidance to the
employee so that employee can
work effectively in the
management and by that means
productivity get increased.
Handling hurdles There are different issue comes in
while practicing the business values
in the TESCO. These hurdles are
handled by the manager by
analyzing the situation and
providing the appropriate solution
to the problem.
The leader also helps to resolve
the issues in the management
because they are the direct
connection with the team or the
employee working for the
TESCO and that is the reason
they are the most appropriate
source to know the depth of the
situation many times.
Monitor Manager helps the management to
monitor the different situation by
which means proper control to the
management takes place in
TESCO.
Leaders monitor the team and
help the management to provide
the performance review of each
individual and with the help of
this practice it gets clear whether
the TESCO culture is under
control or not (Rose, et. al.,
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2013).
P3- Apply different theories and models of approach, including situational leadership,
systems leadership and contingency
(Source: Situation, 2017).
This leadership was introduced by Dr. Paul in 1960. This theory talks about different kinds of the
leader and manager in the management. That is something which is depended on the situation to
situation and according to the behavior of an individual. Like a salesman in TESCO is his or her
leader while performing the job and same as with others. Every individual works or completes
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the objective of TESCO according to his or her way of working. This is something which is
impacted by the individual way of working or taking thing or situation accordingly. Basically,
the idea here explains that every individual manages himself and herself accordingly based on
situation to situation (Binz, et. al., 2012).
Scientific management theory- This theory is also known as Taylorism as Mr. Fredric Taylor
was the founder of this theory. Scientific management theory is a management based theory in
which it believes in increasing the economic efficiency of the TESCO so that proper
development of the TESCO can take place effectively in the management. This theory also
believes in improving the productivity of the employees, especially the labor of TESCO (Pohl,
2014).
(Source: ToolsHero, 2017).
Behavioral theories- This theory believes in the focusing on the study which includes the
behavior of leader in which all the aspects related to the behavior are monitored and analyzed by
that means the potential of a leader gets clear and this is how the capacity of a leader can be
utilized.
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M2- Assess and evaluate the strengths and weaknesses of different approaches to situations
within the work environment
The difference equations in which husband needs to be attentive and needs to analyze the whole
situation in which the resolution of the problem comes into the picture. The most effective aspect
of these practices as a strength is that it gives the effective move to the TESCO in both of the
ways like it provides the solution of the problem as well and at the same time the employee of
the TESCO is also satisfied and this is how the effective move takes place in the TESCO.
But at the same time such practices are too time-consuming because there are other aspects also
which is to be controlled and managed by the management team and the leaders so if the conflict
should be there are issues would be there the environment will get hampered because of such
problems and issues however the situation would be resolved but still that reflect on that issues
and complex would be there for some time in the TESCO and that is something which is bad for
the TESCO culture (Davidson, 2013).
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D1- Critically analyzes and evaluates the different theories and approaches to leadership in
given contexts
All the theories of the management give the positive impact of the business in which it becomes
easy to understand what can be the appropriate solution to the problem which is important to be
analyzed in the management. This is something which can lead the management to the best of
the practices by which means the productivity of the TESCO will get increased. This is because
all the theories are providing some values to the management which can be utilized to manage
certain thing in the TESCO like understanding the different individual behavior and analyzing
the potential (Stagni, et. al., 2012).
Like example, situational leadership theory helps to understand the potential of an individual but
at the same time, this is not necessary that the potential of the employee is enough to achieve the
objective of the company. In Scientific management, theory production is improved which allow
having successful economical values in the management but at the same time, other aspects are
ignored which is bad for an organization. Behavioral Theory also makes it clear that what sort of
approach is there of an individual which helps to understand the cultural values of the
organization but at the same time this is not necessary that the prediction is correct situation
might be different.
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Task 3
P4- Explain the key approaches to operations management and the role that leaders and
managers play
 Managing the resources- Different resources which are required to be included in order
to make the work done in order to achieve the objectives effectively these resources are
to be managed accordingly and that is something which is been done by leaders and the
managers of TESCO.
 Taking financial decision- The different situation in which the point is to be raised or
other activities in which Finance is required. So this is important to analyze the
requirement of that situation whether it is important or not according to the importance of
that situation financial decisions are made. But before that this is important to understand
the criticality of the situation and that is something can be done with the help of the
coordination of the leader and the manager.
 Setting Up goals -one main objective of the TESCO is to be achieved and in order to
achieve that there are different objective set. This is something which can be called as
some objectives in order to achieve the main objectives and these objectives are divided
into a different individual. So the manager takes the initiative in order to set the
objectives for different individual and the leader helps to achieve those objectives
actively.
 Maintaining communication- The proper communication process is being followed in
the management with the help of the manager and the leaders. Leaders help to understand
the management that what sort of issues are there and what sort of challenges are being
faced by the team or different individuals and this is how the management comes to know
about all these issues and that is something which is being done with the help of effective
communication process which helps to maintain the coordination in the TESCO (Weitz,
et. al., 2012).
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P5- Explain the importance and value of operations management in achieving business
objectives
 Operation management works to improve the working capacity of a different individual
by which means the productivity gets increased.
 Proper engagement of the different individual is management by the Operation
Management and this is helpful to maintain the proper coordination with other
departments.
 Operation management helps to generate the revenue for the TESCO and that is
something which is important too. This becomes possible with the help of increasing the
quality of the product with the cost-effective strategy.
 Operation management helps to provide the demand value to the management and with
the help of this TESCO make decisions that in future how much production is to be
done.
 Operation management also helps to inform about the challenges in production so that
cost-effective strategy can be made Operation management also helps to inform about
the challenges in production so that cost-effective strategy can be made (Prahlad, et. al.,
2012).
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M3- Evaluate how leaders and managers can improve efficiencies of operational
management to successfully meet business objectives
In every TESCO they are different aspects which are to be implemented effectively and that is
something which is possible with the help of proper planning and management. There is also
possible once this planning is being implemented successfully. Show the leaders and the
managers are the key for the TESCO that helps to manage all these aspects and without them,
this is very tough to implement such practices into the TESCO. Managers make Strategies and
plans and with the help of these Strategies and plans objectives are set then the leaders make
work done with the help of their respective teams and this is how the efficiency of workers get
increase because everything becomes effective and clear to handle as everyone is aware of his or
her job responsibilities (Hosseini, et. al., 2012).
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Task 4
P6- Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers
There are different factors within the TESCO which affects the decision making and the
operation management and these factors are as follows:
 Strength of the employee- The most important factor because the employee is the
important asset of the TESCO and all the task and objectives have to be achieved with the
help of employees of the TESCO all day so the strength of the employee helps to make
the decision and impacts the managerial activity of the TESCO and operation
management.
 Strategic risk- If any strategy is being made according to the market it is to be done
which means that what market needs and what is the Desire of the customer that is all key
aspects are included while making the strategy but as the market behavior keeps on
changing there is always a risk implementing the strategy so the risk behind the strategy
also affects the operation manager left activities and decision making by leaders and
managers.
 Employee risk- As discussed that the employees are the Asset of the TESCO taking
tough decisions against them can lead the marginal Activity the loss so that is also
something which affects the decision making and the Magic activities in management
operation.
 Experience- Princess another factor which affects the decision making process in the
TESCO because if a proper experience is there for any situation decision would be strong
otherwise that may lead the TESCO to somewhere else which cannot be effective (Peng
and Lai, 2012).
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 Technology- Technology is especially affecting the operational management or the
managerial activity in operations because the technology keeps on increasing and it is
important to implement all the necessary Technology in the TESCO so that TESCO can
meet the business needs and this is how the decision making is also affected by the
leaders and managers.
(Source: Pngall, 2016).
 Cultural environment- Cultural environment is also important to be effective because
this is something which can affect the activities and the other actions which are being
taken by the Management and TESCO like decision making of strategy designing.
TESCO is caring ineffective and cooperative TESCO culture and the work could be
effective and cooperative as well.
(Source: KAEFER, 2016).
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M4- Analyze how these different factors affect the business environment and wider
community
Such aspects discussed above important to be implemented in the management effectively and
this is important to make sure that these all aspects are updated and analyzed time to time
because this is important to understand that what is the need of the market and what is the need
of a business these two aspects helps to manage all the activities of the TESCO accordingly and
this is how the business take space effectively in the market. The factors above helps to
understand that whether the activities which are being followed in the TESCO is effective or not
and in case if it is not what sort of action needs to be taken. Such practices help to make the
effective business environment and wider community which helps to enhance the business values
in the market (Brogi, et. al., 2015).
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D2- Critically evaluates application of operations management and factors that impact on
the wider business environment
The positive aspects of such values are that these values help to understand what sort of action
needs to be taken according to the situation. This also helps to pay the TESCO to make effective
move like for example if the employee is not satisfied because of any reason or any other issues
is there in TESCO, the management takes the initiative to resolve the issue with the help of
managers and the leaders and once the issue is resolved TESCO moves to achieve the objectives
of TESCO which is possible with the help of proper satisfactory resolution of the problem. So in
one resolution, two aspects come into the picture like management gets the effective move to
achieve the objectives and also gets satisfactory of the employee.
At the same time there are some negative approach as well like for example the technology
which is kept on increasing and this is very expensive for the TESCO to implement the
technology day by day or time to time because the technology is not going sustain it is keep on
increasing and it is to be implemented and the operational activities and the managerial activities.
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Conclusion
The report concludes with the facts which explain the value of the leader and the manager in the
TESCO. There are different aspects which are important to be implemented in the TESCO which
explains the factors that how important the coordination is there to be implemented in the
management and that is something which is been possible with the help of the proper efforts of
managers and the leaders by which the employees get to know that what sort of actions are to be
taken what sort of objects of their of the TESCO and how these practices is to be followed in the
management. The whole procedure of TESCO is being for that with the help of the effective
efforts of managerial activity just being controlled by managers and leaders. Such condition is to
be implemented to effectively in which all the employees of the companies are valued so that
work can be done with the proper cooperation of all the employees.
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