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Operations Management - M&S

   

Added on  2020-10-22

15 Pages4251 Words383 Views
MANAGEMENTAND OPERATIONS

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Introducing the organisation and its management structure....................................................12. Comparing the roles and characteristics of manager and leader in M&S...............................13. Application of management theories and concepts to show difference between managerialfunctions and leadership roles.....................................................................................................24. Applying roles of a leader and functions of a manager in different workplace situations......35. Supporting growth and sustainable performance with applying different management andleadership theories.......................................................................................................................46. Assessing the strengths and weaknesses of different theories and approaches.......................57. Conclusion and recommendations...........................................................................................6TASK 2............................................................................................................................................71. Introducing operations management of M&S and its adopted key approaches......................72. Roles and responsibilities of managers and leaders in successful management of operations73. Importance and value of the key approaches to operations management................................84. Evaluating the way managers and leaders could effectively be improving operationalefficiencies...................................................................................................................................95. Impact of external business environment factors on operational management decisions byleaders and managers...................................................................................................................96. Critical evaluation of the application of operations management.........................................107. Conclusion and recommendations.........................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

LIST OF FIGURESFigure 1: Management and Leadership Approaches.......................................................................4Figure 2: Total Quality Management (TQM)..................................................................................7Figure 3: Six Sigma.........................................................................................................................8

INTRODUCTIONManagement and operations refer to the responsibility which makes organisation ensurethat all its processes and functions are efficient enough to meet the requirements of customers.Also, it makes sure that available resources are being used in the most optimum manner. Inpresent report, as per the given scenario, firm chosen is Marks and Spencer (M&S) which is aBritish multinational retailer based in the UK. There will be study on difference between theroles of a leader and functions of a manager and the way their roles are applied in differentorganisational situations. Further, an appreciation of the role that leaders and managers play inoperations management of M&S will be discussed along with demonstrating an understanding ofthe relationship between leadership and management in a contemporary business environment.TASK 11. Introducing the organisation and its management structureMarks and Spencer is having a vast range of products and specialized in clothing, luxuryfood as well as home products. The firm is currently having 979 stores across United Kingdomamong which 615 are only for selling the food items. Management or organisational structure ofM&S is flat which has limited levels in between administration and front-line employees. Withthe help of this structure, firm is gaining advantage to employees its employees to participate indecision making process. Through this, the level of bureaucracy is reduced and employeesbecome confident enough to make their decisions (Aloysius and et.al., 2018). Also, with lessmanagement levels, there is effective and easy communication between higher authorities andbase line employees which help in bringing rapid change and in resolving any issue.2. Comparing the roles and characteristics of manager and leader in M&SManager:Managers are the people who are responsible for designing work in such a mannerthat pre-determined goals and objectives of company can be effectually achieved by gettingdesired work done from the employees. They make relevant strategies and policies which staff issupposed to follow.Leader:Leaders are the people who first perform their work and then influence, direct, guideand supervise others to do the same concerning the goals of company. They are responsible forincreasing the motivation of employees through their effective leadership to attain the vision oforganization (Panigrahi and et.al., 2018).1

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