Management and Operations Report on Marks and Spencer (Doc)
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Added on 2021-01-03
Management and Operations Report on Marks and Spencer (Doc)
Added on 2021-01-03
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Management and Operations
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1 ...........................................................................................................................................3P1 Define and compare different role and characteristic of manager and leader.......................3TASK 2............................................................................................................................................5P2 Role of a leader and function of manager in different situational context.............................5P3 Different theories and models of approach ...........................................................................6TASK 3............................................................................................................................................7P4 Key approaches to operations management and role of leaders and managers ....................7P5 Importance and value of operations management ................................................................9TASK 4 .........................................................................................................................................10P6 Factors which affect decision making and operational management by leader and manager ...................................................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONManagement and operations is present in every business whether small,medium or large.It starts with planning,organising and directing on the ground of production,manufacturing,andservices. Operation department has the duty to ensure that inputs get converted correctly intooutput. Input refer as raw material,equipment,technology and human resource(Brandon and et.al.2016).Marks and Spencer was a British multinational retailer whose headquarter situated inWestminster,London. The company is founded by Michael marks and Thomas Spencer in 1844.It deals in clothing, luxury food and home products. M&S has currently 979 stores across UK inwhich 615 only sell food products.This report states about the different roles and characteristics of manager and leaderwhich help M&S to achieve its objectives and improve the performance. It also tells how mangerand leader should behave in different situations. It assist business with different approaches usedby the manager for effective operation working. Also light on the factors which affect theoperations of the business.TASK 1 P1 Define and compare different role and characteristic of manager and leaderMarks and Spencer is a retail enterprise which aim is to provide high quality products to theconsumer. To available goods to large numbers they open multiple stores at various places. it is aeffort of two friends Michael marks and Thomas Spencer.Leaders : Leaders are the person who directed followers for the goals of the company. They havea mission on the basis of which activities are allotted to employees (Pihlainen Santtila and et. al.,2016).Leader is required at every department of the organisation to perform operations. He orshe is responsible to motivate and guide the individuals so work can be fulfil on the time. Leadermake policies and strategies for business objectives. Goals can be achieved by performingmultiple action like innovation,creating team and it establish relation between followers.Role of leader in the arrangement are as follows-
Direction: Marks and Spencer leader establish vision and provide the path through whichorganisation can achieve goals. Different managers of various department of enterprisesare guided towards vision.Motivate: M&S leader motivate the followers by satisfying their needs and wants andalso kudos for the good work. It is not necessary that motivation always in the form ofrewards it can also be done by patting a back (Li ,Chen and Qiu,2018).Adjust people: M&S leader duty is to provide the responsibilities to followers on thebasis of their knowledge and capabilities. They align the worker in a way which canfurnish appreciation to them for a work.Characteristic which leader should have in his personalityPassion: Leader should passionate about the work which he or she is doing otherwisebusiness not able to achieve success. He or she should always excited about a new projectfor which they always comes with new ideas and suggestions.Committed : It is very important part of leader personality which help him to fulfil hisand company's dream. Vision can't be achieve in one night it require convincing powerand commitment when things become difficult.Manager perform all managerial activities or function in the enterprise which areplanning,organising ,directing and controlling. He or she has the responsibility of hiring or firingthe followers. Organisation consist of different types of manger which are functionalmanager,top level managers,marketing managers and project manager who belongs to variousdepartment of the enterprise. These persons have the duty according to the post there arehandling like functional manager are accountable for marketing and sales,top managers areresponsible for making vision,mission,policies and strategies,marketing manager look after theadvertising activity of the commodity.Role of manager in the business organisation are as follows-Planning: Manager of M&S plan the activities to execute the goals for the enterprise.They make the plan how budget is provide to different department so that work isperform within the limit (Ghetti Vittuari and et. al.2017).Resource allocator: Manager is responsible for allocating human,physical and monetaryresource to various department of the organisation. Setting a time or the expenditurerelated to particular project depends upon the manager who is resource allocator.
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