Management and Operations - M&S

Management and
Operations

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
TASK 2............................................................................................................................................6
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management Operations is related to planning, designing and controlling the production
and manufacturing process of goods and services. It helps companies to make their operation
process effective and efficient for increasing their profitability and productivity (Jacobs, Chase
and Lummus, 2014). Present report is based on Marks & Spencer, it is multinational public
limited British retailer. It has headquarters in city of Westminster, London. It offers home,
clothing and food products and services to its target customers. This report explains different
between leaders and managers on basis of their roles and characteristics and their role in
different situations, importance of management operations for business, key approaches adopt by
company. It also explains the role of environmental factors that affect business operations and
activities.
TASK 1
1. Introduction of organisation
M&S is considered largest retail organisation in retail industry. The company is listed in
London Stock Exchange. It was founded by Michael Marks and Thomas Spencer. Company
offers large variety of products to its existing and new customers in order to satisfy their
demands (Rajan and et. al., 2012). It deals in clothing for men, women, children and for infants.
It also provides food products and luxury home decor items to its consumers. Company also
provides its products and services through online platforms. M&S is indulged in some social
work like providing used or unsold cloths or other products to needy persons. This step creates
good image of company in society. The company adopts flat organisational structure as it does
not have so many levels of management.
2. Difference between leaders and managers
Leaders and managers in an organisation has an important role to play. Their role is to
make decisions related to business activities and operations which helps in accomplishing goals
and objectives of organisation. In case of M&S, managers prepare policies and strategies by
performing their roles and functions like planning, organising, coordination and controlling.
Leaders plays their role in business by influencing their followers for implementation of
strategies made by managers in order to achieve desires objectives.
1