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Management and Operation Assignment : Marks and Spencer

   

Added on  2020-01-28

15 Pages5139 Words88 Views
MANAGEMENT ANDOPERATION

Table of ContentsINTRODUCTION.....................................................................................................................................3TASK 1.......................................................................................................................................................3P1. Different roles and characteristics of a leader and a manager............................................................3M1...........................................................................................................................................................5TASK 2.......................................................................................................................................................5P2 Examine the role of a leader and the function of a manager apply in different situation....................5P3 Different theories and models of approach, including situational leadership,.....................................6M2...........................................................................................................................................................8D1............................................................................................................................................................8TASK 3.......................................................................................................................................................9P4 Key approaches to operations management and the role that leaders and managers play...................9P5 Importance and value of operations management in achieving Business objectives with reference tothe chosen organisation..........................................................................................................................10M3.........................................................................................................................................................11TASK 4.....................................................................................................................................................11P6Assessing the factors within the business environment that impact on operation and decision makingprocess-..................................................................................................................................................11M4.........................................................................................................................................................13D2..........................................................................................................................................................13CONCLUSION.........................................................................................................................................13REFERENCES........................................................................................................................................13

INTRODUCTION Management and operation is a branch with in the business functions. Operationmanagement is an area of the company management concerned with the controlling anddesigning of the production process and redesigning the operation of a business in the productionof the products and services (Pinkerton., 2011). Its includes the responsibility of the businessoperations are in term of efficiency of using as few resources are needed in the operation of thebusiness. And its includes the effective term of the meeting with the consumers requirementsidentify. Operation includes the all functions of the business such as marketing, finance andhuman resources and the operation function required the management function to planing,coordinating and managing the all operation functions. This report following the Marks and Spencer company management and operationsfunctions. It is a multinational retailer company in the UK and its selling the clothing, homeproducts, and food products. Management and operation of the company are manage by themanager of the company and head of the all departments. Company manage the operationfunction such as designing of the clothing, home products and maintain the quality of the foodproducts in the production time. TASK 1P1. Different roles and characteristics of a leader and a manager.Leader-A leader of a group or a company have many form of educational level and background.Some people born to be a leader skills and do not have a leadership skills needed to be lead agroup of persons to the top of a mountain. There are various characteristics of a leader of themark and spencer company- Honesty- A leader always to be honest with the their employees or the team members ofthe company. The mark and spencer leader being open and truthful with the understanding skillto help the employees to give the information where they stand. Communication- A leader must b e able to express their vision and the vision of the teammembers (Nakayama and Bucks, 2012). This characteristics of a leader goes many ways such as

listening and understanding the others peoples quarries and motivate the peoples to accept thenew challenges. Ability of delegate- A leader in the team environment does not take the all the taskrequired to complete a project alone its divide the task according to the peoples skill. Thecompany leader know the all group members strength and weakness. The leader utilized the allmembers strength and how to grow the skills. Manager- A manager manage the all function to the success of the business. Mark and spencerhave many manager in the different department such as operation, financial and humanresources. There are many characteristic of a manager-Leadership- A good manger in the company able to lead the employees and its managethe all activities of the different department. It give the guidance to achieve the objective of theemployees. Planning- A manager know the company goals and objectives and how they achieve andwhat steps are needed in achieving the goals (Rushton, Croucher and Baker, 2014). Its planningfor the achieving the goals and what communication steps are us in the process. Problem-solving- A manager able to identify the problems and determine the bestsolution techniques to solve the problems. Its identify he employees issues, customers problemsand vendors issues. Roles of Leader and Manager of a CompanyA leader or a manger is the representative of the company, its represent the companymeetings, seminars, conferences and other activities related to the management and operationfunctions. Leader and manger role is to communicate with the employees and identify he issuesrelated to the work environment and the groups of a company or an organization. In the Markand Spenser’s the role of a manager and leaders are very well defined their work.Leader is the person whose role is to define employee’s instruction and guidance to agroup of individuals. In Mark and Spencer’s managers defines leaders their roles for work withthe employees and manage the all activities of the leader.

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