Management & Operations "Marks and Spencer" Report
Added on 2020-06-04
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MANAGEMENT ANDOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Compare various roles and characteristics of a leader and manager.....................................1M1 Differentiate between the role of a leader and function of a manager..................................4D1 Analyse and evaluate different theories and approaches to leadership.................................4TASK 2............................................................................................................................................4P2 Role of leader and function of a manager apply in different situational contexts................4P3 Various theories and models of approach..............................................................................5M2 Strengths and weaknesses of different approaches...............................................................6TASK 3............................................................................................................................................7P4 Key approaches to operations management...........................................................................7P5 Importance and value of operations management.................................................................8M3 Leaders and managers can improve efficiencies of operational management.....................9TASK 4............................................................................................................................................9P6 & M4 Factors within business environment that impact upon operational management anddecision-making..........................................................................................................................9REFERENCES..............................................................................................................................13
INTRODUCTIONOperation management refers to management areas which is concerned with controllingas well as designing manufacturing process and also redesign the business related operation frproducing better quality of services and products in an effective manner. The focus ofmanagement operation is to managing production process and also distribute services and goods.The operations managers plays a necessary roles in order to managing the personnel as well asraw materials (Braman and et. al., 2013) This business report is based on Marks and Spencerand this firm deals in retail sector which is established in London. This firm provides luxurygoods, clothing, home products etc. in United Kingdom, it has 979 stores. Under this reportmentions about the various roles and also characteristics of manager and a leader. The mainfunctions of management operations are planning, organizing, coordination, controlling etc. Keyapproaches to the operations management and also role which managers or leaders plays will bediscussed under this report. Importance and also value of the operations management in order toachieving the goals and objectives of business will mentions about this report.TASK 1P1 Compare various roles and characteristics of a leader and managerIt is necessary for all business firms to have good leadership as well as managementactivities in order to achieve their aims and goals in a proper and systematic manner. Managerand leaders both persons should have the capabilities to deal with staff members in an effectivemanner. It will helps for business firms in developing as well as maintaining the better brandimage at market place. If brand ill be better, then large number of consumers will be attractedtowards it. Marks and Spencer is a large size business firm and it has a good brand image incompetitive market (Bromiley and Rau, 2016). In this firm, there are leaders and managers bothworking and they guide or motivate their employees for the purpose of enhancing their workingabilities. This business firm provides provides its services as well as products in all over theworld. Manager- This person is responsible for managing, controlling of all business related activitiesas well as operations which are conducts in a business firm. It is a responsibility of manager tomonitor staff members that they doing their work or jobs in a proper manner or not. It isimportant that manager should have good knowledge along with the capabilities so that it can1
guide or motivate employees so that they can perform in a proper manner. Manager conductstraining for workers for the purpose of enhancing their skills, knowledge and workingperformance.Role of manager:Hire capable persons- The main role of manager is to appoint capable person which haveknowledge about job and do work in a proper way. It will helps in providing benefits tocompany. Team development- It is a responsibility of a manager to develop better performance of ateam because from this their productivity and development of team members will be enhanced. Itwill helps in achieving the aims and objectives with in specific time period. Motivate staff members- The main role of manager is to motivate employees so that theycan work properly (Bujak, Carvalho and Sriramulu, 2012). If manager will increase morale ofworkers then they will be loyal towards firm and focus on attaining aims and gaols of firm within a specific time period. Develop people- It is a responsibility of manager to give training to employees so thattheir working performance as well as knowledge will be increased. Manager also motivate themto work in a team on achieving common goals. Characteristics of managerCommunication- IT is necessary that manager should have better communication skills sothat its can deal or interact with its staff members in a proper manner. In Marks & Spencer,manager listen the issues or problems of employees and provide them satisfactory solution. Experience- IF managers will not have no experience of guiding a team then in this casethere will be many problems arise and manager will face several, difficulties. So, in context tothis managers should have this characteristics, so that it can guide its workers in an effectivemanner.Leadership- In context to an effective or better manager, then this person should able tolead its staff members in a proper way (Chowdary and George, 2011). There are many roles andresponsibilities which manager should know at the time of leading a team. A leader is a person who is appointed by the organisation to regulate the employeesworking in the organisation. It guide the employees to perform their work effectively in theorganisation. They are also responsible for motivation and direction to the employees to attain2
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