Management & Operations Assignment - Marks & Spencer
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Added on 2020-10-05
Management & Operations Assignment - Marks & Spencer
Added on 2020-10-05
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Management &Operations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 The different roles and characteristics of a leader and a manager....................................1P2 Role of a leader and the function of a manager.................................................................3P3 Different theories and models of approach, including situational leadership,Systemleadership and contingency....................................................................................................4TASK 2............................................................................................................................................6P4 Key approaches to operations management and the role that leaders and managers........6P5 Importance and value of operations management in achieving Business objectives........7P6 Assess the factors within the business environment that impact upon operationalmanagement and decision-making by Leaders and managers...............................................8CONCLUSION..............................................................................................................................10REFERENCES................................................................................................................................1
INTRODUCTIONOperational management is basically based on designing and regulating the processes ofproduction and distribution in effective manner in respect to satisfying the needs and wants ofcustomers in the market place. Marks & Spencer is the chosen organisation for this particularreport. Marks & Spencer is a largest British multinational company ,which deals in high qualityhome products, clothing and luxury food products (Accomazzi and et. al., 2012). Theheadquarter of the company is in the city of Westminster in London. This report contains thestudy about the different characteristics and roles of manager and leaders within the organisation.Their Role in different situation, various theories and models along with their strength andweakness will also be explained in the organisational context. Thus various key approaches ofoperational management and different role of leader and managers in developing the operationsand efficiency will also be discussed in detailed manner.TASK 1P1 The different roles and characteristics of a leader and a manager.Introduction to Organisation Mark & Spencer is a global retail brand which is propounded in the year of 1884 with itspotential headquarters is in London ,UK. The company is good at selling apparels, high qualityhome products and luxury food products. The company has around 979 stores and more than84,000 employees all over the world. As a large business enterprises the operation activities of Marks & Spencer are based onFlat organisational structure in which management has control over all functional departmentsof the organisation (Ahuja, 2017).Meaning of ManagerA manager is a person who manages and directs an organization. They control day-to-dayaffairs of an organization and are responsible towards carrying out the organisational goals andobjectives effectively. In an organisation, manager is responsible for planning , organising,directing, staffing, problem solving and controlling the business activities.Meaning of Leader A leader is a person who encourages and leads a group of people to achieve the goalseffectively and efficiently. They are accountable to provide guidance , motivation, training etc.to there group members so that they can work independently and focused on one direction.1
Difference between role of manager and leaderBasis Leaders ManagerRisk ManagementLeaders are responsible for assistingorganisational employees towards rightdirection so as to develop theoperations of firm. As a popularretailing brand, the leaders of Marks &Spencer are concerned on taking riskand motivate organisational employeesto work within a team to reducechance of work by completion of theorganisational activities with propercollaboration of employees.Managers are the key elements ofthe firm as the overallmanagements of operations arebased on the direction ofmanagement. The manager ofMarks & Spencer are concerned ondecreasing the chance of risk bymanaging proper implementationof activities. Managers are alsofocused on avoiding risk andmanaging problems. Working patternLeaders are basically focused onmotivating employees in order tocontribute their significant order in theorganisational operations. The leader ofM&S follows motivational leadershipstyle as to encouraging organisationalemployees to attain desire goals andobjectives of the firm.The Managers of M&S are usingauthoritative management style inwhich employees are work as perthe direction of management. Characteristics of Manager To manage a company like Marks & Spencer who serves around 32 million customers,its manager needs to possess some characteristics based on which they serves the organization.These characteristics are as follows:Communication: Manager should be able to communicate within the organization aswell as with the outside environment (Alderton and Saieva, 2013).Controlling: Controlling is one of the important characteristic of managers. There aredifferent business operations which has to be performed by employees, then it is responsibility of2
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