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Management and Operations : M&S

Added on - 23 Nov 2020

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Management andOperationsTable of Contents
INTRODUCTION..........................................................................................................................1TASK 1............................................................................................................................................1P1 Compare the different roles and characteristics of a leader and a manager...........................1TASK 2............................................................................................................................................3P2 How the role of a leader and the function of a manager apply in different situationalcontexts.......................................................................................................................................3P3 Different theories and models of approach, including situational leadership, Systemleadership and contingency.........................................................................................................4TASK 3............................................................................................................................................6P4 Key approaches to operations management and the role that leaders and managers play.....6P5 Importance and value of operations management in achieving Business objectives...........7TASK 4............................................................................................................................................8P6 Factors within the business environment that impact upon operational management anddecision-making by Leaders and managers................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONManagement and operation is consider as an important process of creating the highestlevel of efficiency within the organization with the purpose of maximizing profitability level.Mainly it is concerned with converting material into final goods and services to offer in marketplace. Operation management is a function which includes designing and controlling entirebusiness activities with the aim of attaining set goals and objectives in effective manner. Inaddition of this, it is highly concerned with planning, organizing and supervising all the activitiesof production process (Eghtedarpour and Farjah, 2014). With the assistance of this, firm caneasily enhance their brand image at market place and at the same time also build strongcustomers base. Present report is based on Marks and Spencer, which is one of the famous retailcompany in UK. It specializes in selling luxury food products, home product and clothing inmarket place for satisfying customers’ needs and wants. Current project also covers role ofleader and function of manager in business organization. Along with this theories and models ofleadership approaches are also mentioned in this report. Key approaches of operationsmanagement and its importance is discussed here which help in attaining set business objectives.TASK 1P1 Compare the different roles and characteristics of a leader and a managerMarks and Spencer is British multinational company which deal in retail industry. It wasestablished by Michael Marks and Thomas Spencer in 1884. Company sell clothing, homeproducts and luxury food products to large number of customers with the aim of attaining theirhigher satisfaction. Mainly, organization operate their stores globally and having approx 84939employees and 979 stores in various countries. The main aim of this company is to providesatisfaction level to customers by providing them quality products and services as per their needsand wants.Leader:A person who have designation to monitor and direct their team members with thepurpose of making them able to perform well (Fayol, 2016). One of the main role of leader is toprovide better direction to staff members at the time of performing allotted task. Along with this,they also have power to take decisions within the organization.Manager:1
A manager is the person who has capability to manage and operate all the businessactivities for attaining set goals and objectives in systematic manner (Difference Between Leaderand Manager, 2014). In context of Marks and Spencer, various managers such as projectmanager, line manager and many more are operating all the business activities under distinctdepartments. Along with this, they are also responsible for managing targets and aims forattaining success.Difference between leader and manager:BasisManagerLeaderMeaningManager is a person whoresponsible for managing andcoordinating all the activitieswithin the organization.A person who lead and influence theirteam members to perform well andattain set goals and objectives.RiskManagers are responsible forcontrolling risk factors withinthe organization.Leaders take risk with the hope ofattaining positive outcomes.AimThe main aim of manager is toattain all the required results inappropriate time frame.In this, the main of leader is to increasegrowth and development of theworkers and company as well.FunctionThe main function of a manageris to plan, organize and direct allthe activities that are performedby the workers within thecompany.The main function of leader in Marksand Spencer is to motivate andencourage workers towards thespecific goals and objectives.In addition of this, manager played vital role in handling entire business activities ineffective manner. It helps in improving overall performance level of Marks and Spencer. Therole of a manager are as follows:Provide training to new workers:For increasing productivity of the workers, manager ofMarks and Spencer is responsible to provide better training programs to their newemployees. In this manager is responsible for making induction program to make themable to perform their task (Jacobs, Chase and Lummus, 2014).2
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