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Management and Operations Report - M&S

   

Added on  2020-09-03

15 Pages3847 Words46 Views
MANAGEMENT ANDOPERATIONS
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INTRODUCTIONManagement is an art. It is getting things done from others. Management andoperations go hand in hand. It include planning and implementation of strategies of businessorganisation for the smooth functioning. It usually include directing for day to day operations,management of resources, together with motivating employees to perform well. Managementand operation is a branch within enterprise field. Management look for every issues arise in anorganisation. It consist of processes of planning, organising, staffing, directing and controlling.M&S is a British multinational company. It is one of the biggest retailing organisation servingworldwide by selling products of food, clothing and home. Managing such vast business is noteasy for any manager. Management should seek that operations in an enterprise will functionsmoothly to provide customer satisfaction together with efficient cost. This overall make anorganisation competitive and dynamic to gain motive of high profitability. TASK 1P1 Roles and characteristics of a leader and managerManagement and leadership both for crucial for an organisation. They are the backboneof company. Often the term management and leadership uses interchangeably yet they bothvaries from each other. Leadership is a skill and an individual who possess the same is known asleader while management is an art and the one who follows those disciplines are manager. Aleader and manager both plays a key role in organisation. Leader is one who motivate hisemployees to perform to their level best. He helps in attainment of goals by boosting morale ofemployees. A manger perform basic managerial functions of planning, organising, staffing,directing and controlling. He act as a link between an enterprise and its stakeholders such ascustomers, suppliers, employees, shareholders etc. Meaning of a leader and its characteristics A leader is not created, he is born. He is a person who influences subordinates workingunder him. A leader is one who motivates his subordinates to perform well. A leader regularboost up morale of his subordinates. He is an individual with having specific vision. He alwaysinduce his workers and helps in attainment of goals of an organisation. M&S is a largest retailingcompany which obviously works by great leadership. Thus, a successful company in market. A
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leader always helps in building up strategies for gaining competitive advantage. He possesscharacteristics of foresightedness along with boosting morale of employees, building teams andfostering innovation. Characteristics of a leader Vision- A leader is person with definite vision. He always work towards achievement ofvision. He always make improvement in his subordinates work and make them highlyproductive. Enthusiastic- A leader always has an enthusiasm. He is always dedicated towards hiswork. He work in such a way that subordinates will take inspiration from him. He lead his teamfrom front. Inspiring abilities- Leader is not created, he is born with abilities, he possess abilities ofinspiring and influencing others from their work. His approach is always positive and has innerself belief. Meaning of a manager and its characteristicsA manager is one who perform various managerial function such as planning, organisingstaffing, directing and controlling. He is responsible for effectively managing an enterprise. Hegets his work done from other. There are many types of manger such as functional manager,operational manager, finance manager etc. They are obligated with their field of work and helpsin accomplishment of organisational goals. Characteristics of a managerDiscipline- A manager follows the discipline of management principles. He is a personwho is competent in nature and possess self-confidence. Decision makers- Usually major decision are taken by manager only. Hence they areknown for their ability of decision making. He plans details about strategies that an enterprise isfollowing. Commitment- Such person always get committed towards their work. They arededicated towards their work. A manager helps firm to survive and be competitive in market.
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