Similarities and Differences of a Leader And a Manager

   

Added on  2020-10-22

18 Pages4952 Words112 Views
Management and Operations
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1SCENARIO 1...................................................................................................................................1Overview of a company..............................................................................................................1Differences and similarities between managers and leader........................................................1Presenting the functions of manager according to Fayol............................................................3Presenting different leadership theories......................................................................................5Recommendations.......................................................................................................................6TASK 2............................................................................................................................................7SCENARIO 2...................................................................................................................................7Different approaches of operations management........................................................................7Role of a store manager in M&S.................................................................................................8Importance of operations management.......................................................................................8External factor that affect operational management in M&S...................................................10Presenting how these factors impact upon decision-making....................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
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INTRODUCTIONManagement is a process which is dealing or controlling things as well as employees inthe company on the other side operation management is that area which is concern with theprocess of production and redesigning business operations for production of goods and services.The chosen company for this report is Marks and Spencer which is one of the leading retailcompany in UK. Currently the company has 979 stores and also offers different variety of foodsas well as clothes to their customers at low and affordable price. Report present the differencesand similarities between leader and managers and further describe situational, system andcontingency leadership of M&S. It also describe the importance of operation management andcharacteristics of store manager as well as different key factors that affect operation managementof M&S and how these factors impact upon decision-making as a store manager of a company.TASK 1SCENARIO 1Overview of a companyMarks and Spencer is one of the major multinational retailer company in UK and it isspecializes in selling of clothing, home products as well as food products. Company follow flatorganizational structure under which it has limited levels of management between administrativelevel as well as front line employees. This management structure helps to encourage employeesin more decision-making process. M&S has more than 900 stores in all over world in which 600stores only sell food products. Differences and similarities between managers and leaderBasis Leaders ManagersCharacteristicsLeaders are always honest totheir work and they also havethe ability to delegate.Strong confidence that helpsthem to lead a company inpositivedirection(Characteristics of leader,The manager of M&S musthave the experience inprofessional environment andalso in leading a team. Manager also have goodcommunication skills which isactually required for producing1
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