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Management and Operations in M&S: Doc

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Added on  2021-01-01

Management and Operations in M&S: Doc

   Added on 2021-01-01

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Management and Operations
Management and Operations in M&S: Doc_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P.1.. Differentiating role and characteristics of a leader and manager in M&S.....................2P.2. Examine the roles of leader and the function of manager...............................................5P3. Scientific Theory by Frederick W. Taylor-......................................................................6P.4 Discussing importance and values of management and operations.................................9P.5. Importance and value of organisation management......................................................10P.6. Specifying factors on operational management decisions by leaders and managers....10REFERENCES................................................................................................................................1
Management and Operations in M&S: Doc_2
INTRODUCTIONManagement and operations refers with organising and planning for production andmanufacturing of goods and services. It is also operated for redesigning products and controllingthe process of production. The report aims wide understanding in relation to the leadership andmanagement to students. M&S is a retailer company in clothing, food and home products. Roleand characteristics of a leader and manager within the organization of Marks and Spencer Ltd.has been described below. Approaches and models are discussed in context of systematicleadership in the business enterprise of M&S Ltd. TASK 1Introduction Marks and SpencerMarks and Spencer is one of leading chain of clothing and retail outlet which wasfounded in 1884. The company is meant to operate all around the world with about more than84000 employees in 2017 and having 979 stores in UK itself (Organizational structure andculture, 2015). M&S mostly specialise in selling of products like that of food, clothing and homeproducts with having branded goods. Management and operations helps in redesigning goodsand services in Marks and Spencer and also controls the same process in managing operations.The main approach of operational management is to raise their standard in the market.Collaborative approach is applied by Mark and Spencer that helps workers in working mutually.However, the below report also aims in describing importance and values of OM in thisenterprise. This retail company is concerned with UK which performs to convert materials inbest goods and services to increase standard and profit of Marks and Spencer.1
Management and Operations in M&S: Doc_3
Illustration 1: Flat organizational structure of M&S(Source: Organizational structure and culture,2015)M&S is having flat organisational structure as level of authority was reduced betweenemployees and administrative level. This will be helping organisation to encourage decisionmaking process to be more clear and transparent.P.1.. Differentiating role and characteristics of a leader and manager in M&S.Role and characteristics of a leader:In the organisation of Marks and Spencer in UK, leaders perform various roles whichincrease the efficiency of the business. As a leader they have a vital role in order to motivate theemployees of the firm and moreover this helps in increasing the productivity of the clothes, foodand home products (Jacobs and Chase, 2017). The leaders encourage the workers for performingmore effectively which helped in maintaining 979 stores of M&S over the UK country. Leader’s2
Management and Operations in M&S: Doc_4

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