[SOLVED] The Role and Functions of Managers at Starbucks

The report examines the role and functions of managers at Starbucks, a leading coffeehouse company. It highlights the importance of situational and system leadership theory in managing the company's operations. The report also discusses how operation management approaches such as Six Sigma, Just-in-Time, and Lean Management are incorporated by Starbucks' management to enhance business operations. Furthermore, it emphasizes the significance of corporate social responsibility (CSR) and stakeholder satisfaction in driving business decisions at Starbucks.

MANAGEMENT AND
OPERATIONS

Table of Contents

INTRODUCTION
Management and operation is key aspect of business management which is done by core
person of the company that is leaders and managers. Management and operation plays a crucial
role in managing and controlling process of organization. The assessment will discuss role and
characteristics of leaders and manager of Starbucks, the American coffee house company. The
study will outline different leadership and management theories which are used by leaders and
managers of Starbucks for coordinating employees activities. Further, it will asses value of
operations management which is essential part of managing sustainability in American coffee
house chain. Thus, it will identify impact of business environment which influences decision
making of leaders and managers of Starbucks.
TASK 1
P1 Role and characteristics of leader and manager
Leaders are the leading person of star buck who are responsible for coordinating and
cooperating employee activities whereas managers are the individual who are responsible for
addressing employee motivation and job satisfaction.
Role of manager
The foremost role of manager of Starbucks is to supervise and manage employee
job by appraising staff. Manager aim maintain performance reviews of staff which helps in
managing financial record and outcomes from employees performance.
Characteristics of manager
The foremost characteristics of manager of Coffee house company is leading and
managing employee work. Planning and problem solving approach of manager of Starbucks
reflects individual motivation at workplace. Managing control over strengths and overcoming
weakness is another effective and beneficial characteristics of manager of Starbucks which helps
the firm in managing workers' motivation and satisfaction.
Behavioural theory of management
Manager of Starbucks implies the use of behavioural theory because it helps the
managing person in establishing control over motivation and behaviour of staff. The theory
suggest managers responsibility with regard to working condition, culture and work related
satisfaction. The approach is implied by manager for addressing human dimensions in
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organization. This model provides assistance to management for controlling human behaviour
with regard to motivation, expectation, group dynamics, productivity and conflicts.
Role of leader
Role of leader is to influence employee for managing wok within time constraints. The
leader of Starbucks aim at setting clear vision for employee by motivating and guiding workers.
Leaders of coffee house company are focused on setting clear goals and objectives in front of
staff which helps in keeping their activities coordinated.
Characteristics of leader
The best characteristics of leader of Starbucks which was noticed by seniors' management
of honesty and integrity because of which workers are working with trust and loyalty. The
leaders of coffee company are accountable for own decision and are good communicator which
indicated their positive relationship with staff members. As per review of senior management it
was determined that leader of company are delegated and creative for managing work of
employees.
Situational theory of leadership
The leaders of Starbucks have implied to situation leadership model with the help of
which the individual aim at participating with employee in their work which indicated there
involvement and contribution in employee activities. The leaders of Starbucks organizes regular
training session in order to train them to deal with dynamic business situation. Delegating style
of leader is based on individual interest and work motivation which helps leader in attaining trust
and loyalty of employees. The leader of coffee house company aim at directing staff members by
participating with them in their work. Thus, implication situation models help leader of
Starbucks in managing employee motivation, coordination and cooperation in dynamic business
situation.
TASK 2
P2
Role of leader in different business situation
Coffeehouse company deals with premium customers who are regular visitor for
Starbucks. However, the role of leader of company aim at managing employee activities
according to different situation. For example situation leadership is implied by leader of
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Starbucks when the coffee house receives party plans of customers. In this it is important or the
leader to ensure there are different type of employee aligned for same activity (Özan, Özdemir
and Yirci, 2017). This is dynamic and sudden and therefore situational leadership entourages
support to staff members by empowering them to make decision. Enabling decision making
power to workers in dynamic business situation is the leadership approach which helps coffee
house company in managing stakeholder satisfaction.
Apart from this, system theory of leadership are implied by leaders of coffee company at
the time of cooperating role and characteristics together. It is done by the individual when the
person need to make employee at different level with productivity (Haksever and Render, 2018).
System theory is implied to make proper delegation of responsibilities which helps leading
person in setting clear role by making systematic distribution of role and responsibilities. This
approach is implied by leader when the individual want employee to work according to their
talent and qualification in order to accomplish productivity in particular task. It offers systematic
management of staff members and therefore it is continuous.
Function of manager in different business situation
On the other hand, function of manager is based on administering and controlling
employee motivation and satisfaction and therefore management of Starbucks incorporate use of
Chaos theory. The implication of approach helps the manager of coffee company in attain cost
effectiveness in business functions. In accordance with this approach the manager able to fulfill
on full of supervising and guiding workers to make optimum utilization of resources which
ultimately assist in controlling use of resources (Grant, Wong and Trautrims, 2017). Further,
chaos theory is a regular approach of management of Starbucks because it enables proper
assembly and distribution of services. It is implemented by managers in different business
situation for example, if in case manager of coffee house analyses continuous growth but stable
profit then in this case the focus of manager will be driven towards profit maximization where
the managing person will implement chaos theory which will assist in systematic management of
raw material and use of resources which will helps in lean management that will assist in cost
effectiveness in business process.
Management by objectives is another approach use by managers of Starbucks in different
outlets. It is used by manager in different situation like when the management aim at
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coordinating employee activities towards organizational goals and objectives (Schönsleben,
2016). Like the goals of Starbucks is to inspire and nurture human spirit for which the company
incorporate use of responsible practices and make use of premium edible resources. In
accordance with this, management by objectives aid the person in reviewing goals of coffee
house and setting employee work objectives accordingly. Further, the process of this approach is
continuous which comprise monitoring, evaluation and reward (Stevenson, 2014).
P3
Various theories and models of leadership are chosen by Starbucks coffee which supports
the selected business enterprise to have a good growth of firm. Some of the major theories and
models of leadership that are been followed by the organisation are as follows:
Theories of leadership
 Great Man theory: It is based on the concept that great man are born and not made. This
is based on the fact that breeding is the major reason for having an effective increase in
the placing of the operations of Starbucks coffee. These theory of leadership is not
applicable at the selected business enterprise as not everyone is a leader and posses the
traits or qualities of leading an organisation (Knee and et.al., 2016). Trait theory: This is based on the concept that people or leaders possess some traits and
qualities that help the firm to have a good management of leadership skills and
management of various operations. As per the theory, a successful leader has a proper
combination of various traits that makes him/her successful. This will help Starbucks to
have a desired success. The proper guidance by the leaders, managers and even directors
will bring on the proper growth measure on the track for the selected business
organisation.
Models of leadership
 Situational leadership: This form of leadership is based on various situations occurring
at the workplace (Greene, W.S. and and et.al., 2014). This will help the leaders at
Starbucks to take appropriate measures and solutions that will help the firm to grow and
develop by having a good functionality. Besides this, the situational leadership will also
support the adoption of appropriate measures to fulfil their customers requirements and
have good productivity. This sort of leadership is beneficial for the Starbucks as it will
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help the firm to effectively get the appropriate measures to handle different business
operations and adverse situations related to it.
 Democratic leadership model: this model of leadership is known to be the mostly
and widely used. This involves the proper management of the decision making and
the inputs given by employees to improve organisational functionality (Mérand and
Rayroux, 2016). Starbucks can opt for this form of leadership as it leads to better
bonding and execution of business operations. This will help the firm to carry out
effective operations and thus will support the proper placement of suggestions to
handle different risky situations at the workplace. This is also beneficial to have a
superior building of trust and loyalty of the workforce or employees towards the firm,
improving their overall performance.
P4
Different operations are been chosen by the organisation that will help the selected firm
to handle effective operations supporting proper management of coffee house operations that will
support the business operations and activities that will support the proper placing of the coffee
house business in much effective and significant manner (Greene, W.S., EKMK LLC, 2016).
This will help to improve services, that they offer to their customer. Some major operation
management approaches are:
 Six Sigma: this is the approach which assist the firm to carry out proper management of
the coffee house business in much suitable and significant manner (9 common leadership
styles.2018). Starbucks will look after the proper management of the operations and
actions that will be carried out at the Starbucks. This approach involves the proper
management of the business activities and operation by setting appropriate standards and
quality standards. The managers and leaders will support the proper increase of business
operations and thus assists good rise in coffee house activities in much suitable way.
Other than this, they will see through the fact that the organisation follows these
standards in much effective and significant manner.
 Just in Time approach: also known as the JIT approach, it helps to take the suitable
measures which supports organisation to manage business activities in much effective
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and significant manner. It helps the firm to carry out business operations and activities
that assists proper placing of the business functions which will support the proper placing
of operations that are been taken by the firm (Pohl, B., 2014). The managers and leaders
at the selected organisation supports management of activities supporting effective
growth and development of Starbucks.
 Total Quality management: Also, known as TQM that supports to improve quality of
coffee house functions and activities in effective placing of various measures which will
support the proper development and production of the high quality beverages and
operations that will support firm to alter quality of business operations. It will help the
leaders and managers to ensure that the customers are been provided with high quality
products and services in much suitable manner. Also, this will improve the customer
satisfaction level.
P5
The operations management has an effective role in placing of suitable placing of
business operations which will help the Starbucks. The various measures related to placing of the
business activities will improve execution of business operations. Effective management of
operations will help selected coffee house business firm that supports effective growth and
development tools which will support effective rise in efficiency of the selected firm. It is
important for the value creation and thus supports a proper rise in productivity and profitability
of the firm (Figueroa, F. and et.al., 2014). This will also assist the firm to create a high value
products and services which will support a good increase in meeting the needs and requirements
of Starbucks. The proper rise in the placing of high quality products and services will lead the
firm to improve the quality of business operations, business activities and operations of the
organisation.
The operational management measures and approaches like TQM, JIT, lean management
and Six Sigma approach will improve the productivity and gaining of functional measures that
assists suitable execution of operations. This is important to carry out the effective placing of the
business operations that will support a good rise in firms to have a good productivity and
carrying out of the coffee house operations that assists organisation to enhance the quality of
operations which will support the effective placing of operations (Lippincott and et.al., 2015). As
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the existence of a firm is difficult without the basic executions of the operations that will support
the proper placing of the business activities which will support the proper management of the
business activities and improvement of the business operations that will support effective rise of
operations. The importance of OM is inevitable that helps the firm to enhance the quality of
business operations and thus will support the proper improvement of the overall market share of
the firm.
P6
It is important for the management of the company to focus on corporate strategy and
governance in order to serve stakeholder satisfaction. Starbucks has comply with policies and
practices of corporate social responsibility which helps leader and manager of coffeehouse in
meeting stakeholder expectation like. The firm contribution to social welfare program, Further
the company organizes regular reward session in order to serve monetary benefits to employee.
Further, the leader of coffee house conducts informal session with workers outside organization
which helps in understanding employee issues and reason behind conflicts (Mason, Cole and
Goza, 2017). Responsible practices of leaders and mangers of Starbucks are the basis of share
values approach of business. Compliance with responsible practices by government aid the firm
in managing stability in business environment which is driven by market fluctuation like,
changing trends, supply of raw material, etc. CSR aid the firm in managing changes systemically
and maintaining sustainability in supply chain management.
This will assist to carry out firm to enhance operations of firm to improve quality of
business actions taken within organization to improve quality of business operations (Raunio, T.,
2018). This assists organization to carry out the effective placing of the business operations and
thus will support the proper growth and development of the selected coffee house. This will also
help in improving the overall rise in placing the firm in market in a very effective way. It will
also assist the leaders and managers within the organization supporting proper placing of the
operations and thus will support the effective placing of the firm in the marketing, managing
their financial operations, carrying out the sales and managing the effective human resource
within the business organization (Rajan, S.N. and et.al., 2014). Other than this, the operations
management approaches will help in the placing of chosen firm to execute coffee house
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operations. This will also support building a better bonding and effective placing of the
operations and other coffee house related activities that will help both the organizations and
activities operations. It will also assist the management of Starbucks to develop a better action
plan and have a significant placing of business activities and enhancement of the CSR and other
social welfare operations in the organization.
CONCLUSION
The report summarized role and functions of manager of Starbucks in different business
situation. Starbucks is one of the leading coffeehouse company working with the motive of
nurturing human spirit by serving premium quality coffee beverages and food items. Further, the
identified different theories and modes of leadership which are incorporated by leading person of
coffee house company like situation and system leadership theory. Beside, it outlined that
approaches of operation management incorporated by management of coffee house like, Six
sigma, just in time and lean management. Thus, the assessment concluded by discussion impact
of business environment on decision making of management of Starbucks.
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REFERENCES
Books and Journals
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