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Management and Operations Assignment Solved - Starbucks

   

Added on  2020-10-22

12 Pages2901 Words363 Views
MANAGEMENT ANDOPERATIONS

Table of Contents

INTRODUCTIONManagement and operation is key aspect of business management which is done by coreperson of the company that is leaders and managers. Management and operation plays a crucialrole in managing and controlling process of organization. The assessment will discuss role andcharacteristics of leaders and manager of Starbucks, the American coffee house company. Thestudy will outline different leadership and management theories which are used by leaders andmanagers of Starbucks for coordinating employees activities. Further, it will asses value ofoperations management which is essential part of managing sustainability in American coffeehouse chain. Thus, it will identify impact of business environment which influences decisionmaking of leaders and managers of Starbucks. TASK 1P1 Role and characteristics of leader and managerLeaders are the leading person of star buck who are responsible for coordinating andcooperating employee activities whereas managers are the individual who are responsible foraddressing employee motivation and job satisfaction. Role of managerThe foremost role of manager of Starbucks is to supervise and manage employeejob by appraising staff. Manager aim maintain performance reviews of staff which helps inmanaging financial record and outcomes from employees performance. Characteristics of managerThe foremost characteristics of manager of Coffee house company is leading andmanaging employee work. Planning and problem solving approach of manager of Starbucksreflects individual motivation at workplace. Managing control over strengths and overcomingweakness is another effective and beneficial characteristics of manager of Starbucks which helpsthe firm in managing workers' motivation and satisfaction. Behavioural theory of managementManager of Starbucks implies the use of behavioural theory because it helps themanaging person in establishing control over motivation and behaviour of staff. The theorysuggest managers responsibility with regard to working condition, culture and work relatedsatisfaction. The approach is implied by manager for addressing human dimensions in1

organization. This model provides assistance to management for controlling human behaviourwith regard to motivation, expectation, group dynamics, productivity and conflicts. Role of leader Role of leader is to influence employee for managing wok within time constraints. Theleader of Starbucks aim at setting clear vision for employee by motivating and guiding workers.Leaders of coffee house company are focused on setting clear goals and objectives in front ofstaff which helps in keeping their activities coordinated. Characteristics of leader The best characteristics of leader of Starbucks which was noticed by seniors' managementof honesty and integrity because of which workers are working with trust and loyalty. Theleaders of coffee company are accountable for own decision and are good communicator whichindicated their positive relationship with staff members. As per review of senior management itwas determined that leader of company are delegated and creative for managing work ofemployees.Situational theory of leadershipThe leaders of Starbucks have implied to situation leadership model with the help ofwhich the individual aim at participating with employee in their work which indicated thereinvolvement and contribution in employee activities. The leaders of Starbucks organizes regulartraining session in order to train them to deal with dynamic business situation. Delegating styleof leader is based on individual interest and work motivation which helps leader in attaining trustand loyalty of employees. The leader of coffee house company aim at directing staff members byparticipating with them in their work. Thus, implication situation models help leader ofStarbucks in managing employee motivation, coordination and cooperation in dynamic businesssituation.TASK 2P2Role of leader in different business situationCoffeehouse company deals with premium customers who are regular visitor forStarbucks. However, the role of leader of company aim at managing employee activitiesaccording to different situation. For example situation leadership is implied by leader of2

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