Comparison of Manager and Leader Roles in Starbucks UK

MANAGEMENT &
OPERATIONS

Table of contents
Introduction
LO1
Compare the different roles and
characteristics of a manager and leader
Applying a range of theory the role of
leader and function of manager
Conclusion
References

INTRODUCTION
 Management and operations refers to the enterprise function which is responsible for
planning, managing, organizing and controlling the manufacturing of the goods and
services. This business function is important for improving the overall productivity
of an organization.
 Assignment is based on Starbucks UK. It is an American coffee house. The company
is established on March 31 in the year 1971. It is founded by Jerry Baldwin, Zev
Siegl and Gordon Bowker.
 The project report will compare the different roles and characteristics of a leader and
a manager. Furthermore, it will cover the different theories and models of approach
including contingency management theory and situational leadership.

LO 1