Roles and Characteristics of a Leader and Manager

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
LO 1 ................................................................................................................................................1
P1 Roles and characteristics of a leader and manager.................................................................1
LO 2.................................................................................................................................................3
P2 Role of a leader and the function of a manager in various situational contexts.....................3
P3 Leadership Theories................................................................................................................4
LO 3.................................................................................................................................................6
P 4 Key Approaches to Operations Management........................................................................6
P 5 Importance and Value of Operations Management in Achieving Business Objectives........8
LO 4.................................................................................................................................................9
P6 Factors Within Business Environment that Impact Upon Operational Management.............9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management is a process which includes decision-making, organizing, planning, leading,
motivating and controlling which helps businesses to achieve their objectives and goals.
Operations are methods or working which will make the management come into practice. Roles
of leaders and managers within an organization are different from one another which leads to
better functioning within system. Managers control on all employees in organization and leaders
have a control on few employees in structure so that they can supervise employees well and
make them achieve their objectives from time to time.
Sainsbury's is a public limited company which is having its headquarters in London,
United Kingdom. Number of employees working in establishment are 186,900 and is marked as
third largest company in world.
Report would be discussing upon differences between managers and leaders regarding
their characteristic and roles, functioning of two and theories for leadership will also be
discussed in report. Different approaches which are being used by managers and leaders and
their roles in them. Leaders and managers have different roles and functions in each situation
which will also be discussed in the further report.
LO 1
P1 Roles and characteristics of a leader and manager
Leader and manager are salient part of an organization. They work together for success of
organization.
Leader: Leader is defined as the ability and efficiency of an individual to motivate others for
encouraging them to achieve certain goals or to accomplish specific tasks (Abugre, 2020).
Manager: ''A manager is a person who is proficient in leadership, mentorship and
ambassadorship as well as accountable for “managing the company” (Reichard and Johnson,
2011).
CHARACTERISTICS OF MANAGER
To be an efficient manager, a person should avail following qualities in it:
 Experience: An efficient manager is highly experienced and skilled in order to excel in
management.
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 Knowledge: Along with experience a manager also have good amount of knowledge with
an eligible degree and proper certifications in management field. Reliable: A manager who is leading a team is well grounded and available for employees
and provides continuous support to team.
CHARACTERISTICS OF LEADER
An employee of organization is regarded as a good leader when following attributes are
part of its character;
 Courage: A leader has moral courage to stand one's judgement and risk loss of power,
position or reputation. Moral courage helps leader to overcome fear and take
responsibility for their own actions.
 Optimism: Looking for silver lining, opportunities and possibilities in every situation is a
trait good a good leader. “We can do this” attitude is always shown by leader towards all
chances provided by organization.
 Self-control: Making choices and accepting their outcome are qualities of a good leader.
Leaders are always aware of what to do and what not to do.
Similarities:
There are certain features which are common between manager and leader and this accounts for
their similarity. Some of them are detailed here -
 Supervision- A leader supervises group of people or a team for better functioning and
guidance which is same with manager whose supervision make management an easy job
(Swanwick, 2019).
 Communication- Both managers and leaders adopt effective communication methods to
develop better relationship with employees, for completion of a task. Effective
communication skills are also common trait among leaders and managers so that they can
achieve organizational goals effectively.
 Evaluation- A manager manages its team and evaluates their function time to time and
also leader evaluates employees of working team.
COMPARISON OF ROLES
There are points which make manger and leader similar but still they differ in their roles
and responsibilities at various aspects. Few points have been discussed here -
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