Leadership Styles and Organizational Performance

The assignment delves into the world of leadership styles and their effect on organizational performance. It examines different approaches such as servant leadership, benevolent leadership, and others, using real-world case studies from the construction sector, not-for-profit organizations, cooperatives, and banking. The analysis explores how these leadership styles influence organization culture, innovation, employee job satisfaction, and firm financial performance.

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
P1 Differentiating the roles as well as characteristics of leader and manager ...........................2
TASK 2............................................................................................................................................4
P 2 Role of leader and Function of manager in several situational context................................4
P3 Situational, system and contingency leadership....................................................................5
TASK 3............................................................................................................................................7
P4 Operational management approaches...................................................................................7
P5 Importance and value of operational management in context of business objectives...........9
TASK 4..........................................................................................................................................10
P6 Assessing the important elements in business environment that have effect on operation
management .............................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Management and operations are two important business operations. These factors have
great impact on the success and growth of firm. The management is defined as the activity that is
facilitated by the manager in order to bring all employees together and encourage them to
increase their contribution towards achievement of business goals and objectives. Operational
refers to as the human act that include planning, designing, managing , organising and
controlling operational and production activity. Sound operational management system assist
organisation in ensuring the effective as well as efficient utilisation of resources. It aids business
entity in minimising wastage and also assist firm in increasing production capacity.
The project emphasizes on de terming the role of leader and function of leader in
different situational context in holiday in Express hotel. It will also include the explanation about
the various operational management approaches.
TASK 1
P1 Differentiating the roles as well as characteristics of leader and manager
Manager and leaders plays essential role in the business. They are the people who have
the responsibility to manage people and activities in the organisation. A manager is a person who
is accountable for managing and administering an enterprise or employees at workplace. They
are recognised as a manager due to their specialised abilities and capabilities to manage
resources as well as people within an organisation has overall charge of managing overall
business performance. The leader is the person who have high influencing power to motivate
people for improving their performance and increasing their participation in various business
activities (Harwiki,2013.) Leaders are responsible for maintaining team performance and
inspiring people to contribute in driving team towards achievement of common goals. The
function of manager in holiday in Express hotel is to develop effective strategy in order to assist
business entity in dealing with changing situation. It is the duty of manager to manage all the
activities and operation within a firm. The role of leader is to motivate team member to improve
their performance and help team in producing desired outcome. It is the duty of leader to
formulate strategy for team member and assist team member in completing their task. The
function of manager is to develop business plans , policies , regulations and establish standards.
As this activity will assist cited venture in achieving organisational goals and objectives. The
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objective of holiday in Express hotel is to increase its market share , profitability and gain
customer loyalty. The leaders and manager in holiday in Express hotel should complete their
task and duties in appropriate manner. As this action and strategy will assist them in maintaining
their position within organisation and fostering career growth.
Leaders Managers
He is a person whose duty is to develop
strategies for getting work done through team
members.
The role of manager is to formulate plans,
strategies for all employees at workplace in
order to drive cited venture towards
achievement of goals and objectives.
The function of leader is to inspire team
member to work for the benefit of group and
increase their participation in team activities as
well as discussions.
It is the duty of manager to motivate people to
increase their contribution by providing ideas
to solve various business issues.
The role of leader is to provide training to team
members, so that they can perform their task in
systematic manner.
The function of manager is to provide training
and learning opportunities to all management
workers , so that they can manage various
activities and operations.
It is the duty as well as responsibility of leader
is to provide proper guidance and direction to
their followers.
The role of leader is to provide guidance and
direction to leaders.
The function of manager is to facilitate
coordination between team members and aid
them in solving their problem.
It is the duty to manager to identify the various
business issues and analyse appropriate
solution for the same.
Leaders have high influencing power. Manager have management knowledge and
directing as well as managing abilities. They
also posses decision making skills.
Leader has consultative and participative
behaviour.
Manager has supportive as well as positive
attitude.
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Leaders are accountable for their activities
performed by their team members.
Managers are responsible for business decision
taken by them.
The role of leader is to support management
team in making important decision and
development of policies for employees.
The function manager is to ensure effective
working environment for employees at
workplace (Ghosh,2015)
TASK 2
P 2 Role of leader and Function of manager in several situational context
The leader and manager in business has to perform various function within an enterprise.
They are the person who supports firm in achievement of its business goals and objectives.
Effective management system and strategies assist business entity in achieving success and
fostering growth. It also enables organisation to ensure the effective as well as efficient
utilisation of resources. This system aid cited venture in reducing wastage that has been
produced during production or manufacturing process .It also provides firm an opportunity to
enhance brand image and gain customer loyalty by fulfilling its corporates social responsibility.
The effective operational management system also enables company to increase its working
efficiency, productivity and to raise its production capacity. It enables business entity to earn
more profits and increase its sale by providing good quality of products or service to customer.
Manager and leaders are those important people who help organisation in overcoming complex
business situation. In terms of holiday in Express hotel The company has to face many business
problems. These issues are faced by organisation to ineffective supply of raw material by
suppliers (Hatch and Cunliffe, 2013)Due to this factor an enterprise is unable to deliver timely
services or products to its customers. This factors have great effect on company profitability and
sales. It also has negative influence on consumer buying behaviour and perception towards
company. The holiday in Express hotel has to face such problems due to ineffective
management policies and procedures. This factors have adverse impact on business performance.
In such situation leaders or manager are the person who can assist cited venture in improving
business performance and supporting enterprise in overcoming such critical as well as complex
situation. The manager in cited business venture need to develop their focus on improving the
management system and development of policies. It is duty of manager to create effective as well
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as appropriate strategies. The role of manager in such situation is to address the root cause of
problem and analyse the appropriate solution for the same.
Function of leader is to inspire team members to participate in group discussion so that
some innovate ideas could be generated which can be adopted by manger for solving business
issues. It is duty of leader to monitor the performance of their team members and provide them
guidance. As this activity will help firm is eliminating complex and difficult situations. It is
required by leader to provide training to employees so that they can able to increase their
working efficiency and enhance their productivity. This strategy will assist business entity in
improving the quality of goods or services. It will aid cited venture in reducing waste and enable
business entity to ensure the effective as well as efficient utilisation of resources. The role of
leader in such business situation is to support their team in improving their performance. It is the
duty of manager is to make arrangement of training and development program. As this activity
will enable enterprise to deliver effective services to customer. As this activity will allow
organisation to increase their profitability as well as sales. It also provides enterprise an
opportunity to gain customer loyalty. The manager in cited venture is required to develop
effective as well as attractive customer policies. As this strategy will help business entity in
attracting more number of consumer (Randeree and Chaudhry, 2012.)
The other issue that is faced by holiday in Express hotel is the high employment
turnover. This problem has occurred due to the adverse effect of the changes in external business
environment forces on firm and on its employees. Amendment in employment legislation has
effected the employer and employees relation in the cited venture. In such situation the role of
manager is to develop their focus on providing satisfaction to workers. As this activity will
enable business entity in maintaining business performance and maintaining healthy relationship
with employees (Hsu, 2014.)
P3 Situational, system and contingency leadership
Leader is a person who leads or manages people or group in organisation. They are also
recognised as the head of the group or department. The role of leader is to provide direction,
guidance and training to their followers. It is the duty of leader to identify the problems that are
being faced by team members and provide them with suitable solution. Role of leader is to
facilitate coordination between group members and motivate them to increase their participation
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in completing the team task. Leader has high influencing power that supports them to encourage
people to facilitate particular task or activity. The leaders in cited venture is required to enhance
their knowledge and keep update themselves with the latest trends. As this activity will help
leaders in providing suitable direction and guidance to team members. It is very essential for
leaders to posses effective communication abilities as it will assist them in developing
understanding with their followers and defining their roles as well as responsibilities in executing
particular project.
There are many types of leadership approaches and style that can be adopted by leaders
in order to manage team members and their activities at workplace. These are:
Situational leadership-This approach of leadership states that it is very essential for leaders to
adopt leadership style according to the need of situation and requirement by follower. As this
activity will assist therm in becoming effective leaders. It will also enable them to maintain and
develop effective as well as healthy relationship with followers. This strategy will allow leaders
to ensure the commitment of team members towards the task and policies as well as strategy
developed by leader.
The various leadership styles that can be adopted by leaders in different situational
context are:
Leaders can adopt the directing attitude. As the leader with this leadership have high
potential to make appropriate decision for the team. This leaders ship style allows leader to
participate in group activities. It provides leaders an opportunity to create as well as maintain
healthy relationship with their followers and develop understanding with them. This activity is
very important in order to achieve common goals. It also provides leader a chance to monitor the
activities conduct by their team and evaluate individual performance. This strategy or leadership
style assist leader in identifying the important team member that has great impact on group
performance and high power to influence team behaviour.
The other type of leadership style is coaching in which the leader participates in routine
team task. This activity assist leader in making appropriate decisions.
The other leadership style is supportive. The leaders with this type of leaders have
supportive nature. These type of people have high influencing power that enables them to
encourage team member to become more participative at workplace.
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System leadership -This leadership approach is based on assumption that every individual can
participate in bringing positive change at workplace or in society. System leadership states that
individual with specialised skills and capabilities have high potential to become system. This
leadership style dictates that it is essential for leader to keep themselves with companies policies,
procedures ans comply with the regulation developed by the top level management. According
to this leadership style leaders is the person who has high power and influence on various system
or activities in organisation.
Contingency approach of leadership-This theory claims that there is no other effective method
that can be used by manager for organising business, leading organisation. The manager or
leader makes decision on the basis of internal as well as external business situation. As the
judgement made by them have direct impact on the enterprise and position in the market. This
theory states that there is no specific leadership style that can be applied to all situation. It is
important for the leaders to adopt the leader ship style considering the situation. As this activity
will help them in achieving success (Agarwal and et.al., 2012)
TASK 3
P4 Operational management approaches
Operational management is the important elements or business activity that assist
enterprise in achievement of business goals and objectives. The objective of the operational
management system is to help business entity in improving the quality of products and services.
The holiday in Express hotel intends to provide satisfaction to customers and gaining their
loyalty. Effective operational management system assists cited venture in enhancing the quality
of products and services. This act or strategy will enable firm to achieve its targets. Operational
management is refers to as the administrative process that support company in increasing their
working efficiency and enhancing effectiveness. It also provides enterprise an opportunity to
increase its profitability and sales. The operation management procedure or system is developed
to for transforming input into desired output. This system assist manager in monitoring as well as
controlling the production and operational activities. Operational management process includes
planning, organising, staffing, managing and controlling operational procedure. It supports
business entity in facilitating innovation and developing new products.
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The holiday in Express hotel has ineffective operational management system that has
created barrier for firm in delivering the good quality of products at reasonable price to its
customer. The major issues that are face by company is that it has limited resources to facilitate
operation activities. This factor has great impact on the sales and profitability of an enterprise. It
also has great influence on consumer buying behaviour and perception regarding company
services. The several operational management approaches that can be adopted by the cited
venture for overcoming these situations are:
Six sigma approach-This approach can be utilised by business entity for making improvement in
operational management system and enhancing the quality of products or services. It can also be
adopted for making improvement in policies, plans and procedures. Six sigma approach will
assist firm in minimising wastage of raw material. It will allow organisation to ensure the
effective and efficient usage of business resources. This approach will support organisation in
increasing working efficiency, productivity, enhancing workers moral etc. (Arnulf and et.al.,
2014.)
Lean management -This is another approach to operation management. This approach is more
concerned with providing company a way or technique that can be adopted by cited venture for
minimising or eliminating waste produce by manufacturing procedure. It will assist business
entity in enhancing as well as maintaining the quality of its product and services.
Total quality management approach-This approach demands the participation of all members in
bringing improvement in policies, system and procedure. TQM approach is more concerned with
engaging employees in the operational management activities and decision regarding
development of products or services. This approach can be adopted by enterprise for inspiring
people to increase make important contribution in making improvement in various policies,
procedure and system within business unit. It can be adopted by holiday in Express hotel. As this
will help business entity in building unique working culture and allow firm to gain competitive
advantage in the market. Total quality management approach enables organisation to increase its
competitive strength and competency. It provides company an opportunity to chance consumer
perception about enterprise and enhance brand image by providing good quality of products or
services to its clients. Total quality management approach also provides firm a chance to reduce
its cost of production and increase its profit margin.
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Just in time approach-According to this approach , it is essential for the purchase head to
recognise the need of raw material required to produce particular products. Total quality
management approach. As this strategy will assist organisation in minimising the overheads cost
that are associated with the managing inventory. It is essential for the organisation to deliver the
product as soon it has been manufactured. As this activity will aid cited venture in minimising
the losses and damages of goods (Haase, 2015.) The marketing manager in Holiday in Express
hotel is required to facilitate market research. As this strategy will support firm in identifying
the demands of people in the market. It will help business entity in managing the balance
between demand and supply.
P5 Importance and value of operational management in context of business objectives
Holiday in Express is dealing in the food or hotel industry the supply of raw material has
great effect on the customer services as well as on the quality of product or services.
Development of effective operational management system is essential for organisation. As this is
the important element or activity which help enterprise in achieving success and fostering growth
.Operational management is the procedures that adds values to the goods and supports firm in
providing satisfaction to customers. Operations management plays a very important role in
business as it produces professional managers which are capable of achieving enterprise strategic
goals in a defined period. It supports manager in managing and controlling various business
operations. Due to the effective management system cited venture is able to ensure the effective
as well as efficient utilisation of its resources. This system assist organisation in accomplishing
its goals and objectives. By adopting this procedure or system cited venture can make proper
usage of its product and services. It also helps business entity in managing its existing products
and encourage company to facilitate innovation .This activity further allows firm to increase its
sale and productivity. It also enables enterprise to attract more number of customers and support
cited venture in gaining customer loyalty (Blanchard, 2010)
The other significant characteristics of operational management is it supports business
entity in maintaining its quality of products or services. As the every firm is concern with the
goods its manufacture for its clients. Operational management procedures can be developed by
cited venture fort making continuous improvement in policies, procedures and system. It is
required by manager in holiday in Express hotel to develop or implement the procedure of re
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engineering and benchmarking by the organisation helps them to be a leader in their category of
products in the market.
The other approaches to operation management are product distribution, evaluation,
promotion, advertisement, services , sales etc. The cited venture is required to select effective
distribution channel as this will help business entity in reaching wide number of customers.
Selection of effective promotional as well as advertisement assists business entity in promoting
its brand. Customer oriented approach is most appropriate techniques that enables company to
develop and maintain healthy relationship with customer (Bonanni and Cafazzo, 2014. )
TASK 4
P6 Assessing the important elements in business environment that have effect on operation
management
Internal as well as external forces in business environment have great impact on business
operations. These variables have major influences on the important decision made by leader or
manager in context of producing goods or services. In case of company dealing in hotel industry
the external and internal elements have great effect on menu planning and also on the customer
services. Business environment have both positive and negative impact on business operation of
such organisation. Economic variables have great impact on the buying power of firm and
ultimate influence on the quality of food items. The consequences of this factor can be
recognised in terms of ineffective customer service. The social factors have major influences on
consumer buying behaviour and effect on the demand for particular food item. Social forces has
created major challenge for the firm to maintain the balance between demand and supply. Due to
continuous changes in trend, it has become difficult for the firm to analyse the needs and demand
of people in the society (Khan Asghar and Zaheer, 2014)Technological forces have great impact
on the method or technique used for preparing and delivering food to customer. Technological
variables in business environment have majorly positive effect on business. As it provides
organisation an opportunity to deliver quality product and effective service to client. This factors
aid enterprise in improving working efficiency and enhancing effectiveness. Legal factors have
direct impact on the employees and employer relationship. It has major influence on employee
performance and behaviour at workplace. This factor has adverse impact on the business
performance and position of company in the market. Political factors may create barriers in
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providing services to customer in particular region. Environmental variables have great effect on
the quality of product or services delivered by organisation to customer.
Internal factors such as employees capabilities, resources, organisation strength,
weakness, etc. has direct impact on the effectiveness of the business operation. Resources are the
very essential element in business that are required for executing activities within an enterprise.
With these resources the organisation can not develop product or services. Organisational culture
and business structure are other to elements that have direct impact on the operational
management system.
Global competition has impact on the quality of product or services. Scarcity of capital,
cost challenges, social responsibility are other variables that has effect on the operational
management procedure (Mahembe and Engelbrecht, 2014)
CONCLUSION
It has been concluded from the report that management and operations are the important
part of business activities. Effective operational management system assist business entity in
achieving success and accomplishing its target. All the operation as well as production activities
are controlled and managed by managers and leaders in on organisation. The operational
management system allows leader or manager to perform their roles and fulfilled their
responsibility in systematic manner. It has been identified that the success and growth of firm is
totally based on the management system. Manager and leaders are the important persons whose
role is to manage people and operations in an organisation. The project has successfully
explained the various approaches to the operational management. It has refined clearly the role
of leader and function of the manager in different situational context. The assignment has
highlighted the various issues faced by cited venture due to ineffective operational management
system.
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