HUMAN RESOURCE MANAGEMENT IN SERVICE INDUSTRY ARTICLE 2022

HUMAN RESOURCE
MANAGEMENT IN SERVICE
INDUSTRY

CONTENTS
INTRODUCTION...........................................................................................................................1
Part 1 (LO1).....................................................................................................................................1
1. Function & role HR department plays in effective management of the hotel.........................1
2. Recommended organisational chart and justification..............................................................2
Part 2 (LO3).....................................................................................................................................3
1. Discussion................................................................................................................................3
2. Summary..................................................................................................................................5
Part 3 (LO4).....................................................................................................................................6
1. Notes........................................................................................................................................6
2. Debate in against of the statement...........................................................................................6
3. Summary..................................................................................................................................7
Part 4 (LO2).....................................................................................................................................7
Employment law..........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Human resource management plays a vital role within a business or organisation as
employees and staff members working at a workplace are assigned with different duties and
responsibilities which needs to be performed in an effective way (Amarakoon, Weerawardena
and Verreynne, 2018). Furthermore, various techniques are utilized by organisation in order to
increase level of motivation among the employees and later this assist in development tool for
the business. Significant of using HRM within service industry is rising at a high pace where
hospitality business and hotels are trying hard to manage staff members easily. In addition to this
there are various employment laws which are employed influencing management of human
resources & it is essential for organisations to comply with such laws for its benefits. In the
present study Royal Holiday hotel is selected which a brand new 4 star hotel with 400 rooms is
providing luxurious accommodation and other hospitality services such as spa, gym, etc. The
report will cover various tasks focusing on human resource management to develop a strong
workforce for the upcoming hotel.
Part 1 (LO1)
1. Function & role Human resource management plays.
Human resource management (HRM) will play an essential role in Royal Holiday hotel,
with the help of HRM the firm can effectively manage to carry out each and every operation. The
management of human resources is important as it help to assign duties and responsibilities to
employees so that they can work for the growth of the hotel. HRM includes development of plan
and strategies related to human resources, it assists Royal Holiday hotel in planning of workforce
needed to carry out all the essential business activities or operations. It is very important to
perform all the operations within the hotel for satisfy the needs of guests and offer then the best
services. Human resource management also helps an organisation to assign proper duties and
responsibilities among the employees so that the hotel can achieve its goals & performance
easily (Huselid, 2018). Further, HRM will also be responsible for forecasting the need or demand
of workforce in future within the organisation. The human resource management analyze
requirement of employees within a hotel and identify the best way to recruit skilled individuals
to perform various tasks as and when needed. In addition to this, HRM also plays an important
role in improving employees' performance by identifying the training needs as well as
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conducting development programs to reinforce knowledge & skills of the workforce. Human
resource management in Royal Holiday hotel will also assist in boosting the overall performance
of the firm by creating a highly motivated workforce. Apart from all these functions another
main role of human resource management is to monitor each and every activity being performed
by employees within the hotel. It also help to identify which areas among the workforce needs
improvement
2. Recommended organisational chart and justification.
Figure 1: Organisation's chart
The above illustration must be the organisational chart for Royal Holiday hotel. This
structure is recommended for the hotel as its using top to bottom approach that assist in
maintaining coordination and cooperation within an organization (Wang and Canel, 2018). The
duties will be assigned according to the level of skills employees possess. The various
department needs to be controlled and managed by different head of departments. Each
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