Differentiation and Comparison of Leader and Manager Roles

Management and operation

Table of Contents
INTRODUCTION...........................................................................................................................3
Lo1...................................................................................................................................................3
P1: Differentiation and comparison between the different role and characteristics of a leader
and a manger ...............................................................................................................................3
Lo2...................................................................................................................................................4
P2 : Role of a leader and the function of a manger in different situational context....................4
P3 : Different theories and modals of approach including situational leadership, system
leadership and contingency..........................................................................................................5
Lo3...................................................................................................................................................7
P4 : The key approaches to operations management and the role that leaders and mangers play
......................................................................................................................................................7
P5 : importance and value of operations management in achieving business objective ............8
LO4..................................................................................................................................................9
P6 : Factors within the business environment that impact upon operational management and
decision making by leaders and managers .................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Leader is a person who inspire, encourages, and motivates the subordinates to attain the goal of
an organization and manager is a person who is liable for managing, running and supervising the
employees of the organization. This report elaborates about Mark and Spencer, it is a
multinational retailer of UK who deals in clothing, food and home products mostly under its own
brand. This report explores the key operations and function of the organization and identify the
role, function and responsibilities of managers and leaders. It also defines the key operational
approaches of operations management along with various functions and approaches of manager
and leader has been discussed. This report consists various situations of M&S where the role of
leader and the function of manager has been defined along with the impact of various internal
and external factors on M&S which affects the decision-making of leaders and managers also
explored. The numerous approaches of operations management has been defined in this report.
Lo1
P1: Differentiation and comparison between the different role and characteristics of a leader and
a manger
Leader is a person who encourages, motivates, and inspires its subordinates to perform their job
enthusiastically and willingly to attain the goal of an organization. Leader is one who always
think that how the work of its subordinates can be improved so that they can achieve the goal of
an organization along with their own goals
Manager is a person who is responsible for managing, directing, controlling, and supervising the
staff and the employees of the organization. Manager has to be perfect in planning, organizing,
leading, co-ordinating and controlling. It is the responsibility of a manger top oversee the work
of the employees and to guide them (Mayhead, 2020).
Roles and characteristics of a leader and a manager
Leadership is a characteristic and quality which a person holds. Leadership can only survive with
followers, but it totally depends on the people if they follow a person or not, if there is no
follower there is no leader. Leader is one inspire and influence people. Any organization
anticipates from a leader to set goals and policies for the subordinates and help them to persuade
them. A good leader don't give order to others but direct and guide the subordinates towards their
goal. The first and foremost role of a manager is to make sure the day-to-day functioning of the
department and the employees. Manger is liable for setting goal and longevity of the

organization. Manger has to solve the problems of its employees and provide them proper
training so that they perform their job perfectly and develop growth opportunities for them
(Lumby and Mac, 2020).
Difference between leader and a manager
Leader Manager
Leader is a person who creates a vision,
inspire and engage the followers to attain the
visions.
Manager sets goal for its employees. They
mobilize the employees to attain the goal.
They always ready to try new things they
don't have fear of failure because they know
failure is a path of success.
Manager tries to avoid the risk.
Leader knows the potential of its
subordinates and don't assign any kind of
target to them, they don't tell people what to
do and how to do.
Managers often give targets and task to
employees and give them guidance to
accomplish them.
Leader give emphasis on inspiring people. Manager focuses on managerial activities.
Leader works on instructions, suggestions,
guidelines, principles and prescriptions.
They work on plan, strategies, approaches and
procedures.
Without followers leader is nothing therefore
it's a follower –oriented approach.
Manager assign task to each and every employee
so it is a task-oriented approach.
Lo2
P2 : Role of a leader and the function of a manger in different situational context
The role of a leader and the function of a manger is to bring the organisation in a way so that it
can achieve the desired goal. There are numerous functions of management and different styles
of a leader which supports in the actual functioning of the management. Leader creates
relationship among the workers and influence them to attain the vision of the organization while
the manager focuses on task and targets to employees to achieve the goal and objective of the
organization along with manager focuses on the growth of the employee (Alat, and Suar, 2019).