Management and Operations Marks and Spencer
Added on -2020-07-22
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MANAGEMENT ANDOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1LO1 ................................................................................................................................................1P.1 Comparison role and characteristics of leader and manager................................................1LO2 .................................................................................................................................................3P.2 Application of role of leader and functions of manager in various situations .....................3P.3 Application of different Theories and models of approach..................................................4LO3 .................................................................................................................................................6P.4 Key approaches to operational management and role of leaders and managers...................6P.5. Value and importance of operational management ............................................................7LO4..................................................................................................................................................8P.6 Impact of business environment upon the operational management....................................8CONCLUSION ...............................................................................................................................9.......................................................................................................................................................10REFERENCES .............................................................................................................................11
INTRODUCTIONManagement and operations play an important role starting and running the business.Operations management is the management of day to day operations of the business. It is beingdone so that organization can work efficiently and effectively. Organization has to evaluate thetime of converting the raw materials into finished goods so that the manufacturing process canrun smoothly and effectively. Report discusses abut the Marks and Spencer company which is aretail company and it sells the clothes,food products etc. Thomas Spencer is the founder. It isoperated in U.K. Assignment discusses about the comparison of role and characteristics ofleader and manager, examples which prove that responsibility of leader and manager in varioussituations. Report explains about the theories and models of approach, key approaches inoperational management and role of leaders and managers. Project discusses about theimportance of operations management to achieve objectives,factors within business environmentthat impact operations and decision making by leaders and managers. LO1 P.1 Comparison role and characteristics of leader and managerLeadership is the process in which the leader influences other people and motivatespeople so that they can achieve their objectives. Thus employees can work effectively andefficiently (Ageron,Gunasekaran and Spalanzani, 2012). Leader can give direction to people sothat employees can move in right direction to achieve their goals. Management is the process in which manager all the resources, activities and human inthe organization. It has a process which includes 5 steps which are planning, organizing,staffing ,directing and controlling. Marks and Spencer follows structure where are less levels between administration andother staff members. This is done so that so that employees can take decisions. Through this itincreases the skills of all the employees as they take their decisions. There are many difference between the role and characteristics of leaders and managers of M &S. They are Manager LeaderManager manages the resources,activities and functions of the firm.Leaders are the persons who influencesother people through the thoughts,
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