Management and Operations of Marks and Spencer : Report
Added on 2020-06-03
13 Pages3937 Words48 Views
MANAGEMENTOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Various roles and features of managers and leaders in M&S................................................1P2 Role of leader and function of manager in different situational context...............................3P3 Theories and models of approach..........................................................................................4TASK 2............................................................................................................................................5P4 Approaches for operation management.................................................................................5P5 Importance and value of operations management in achieving business objectives.............6P6 Factors within business environment that impacts operational management........................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONManagement and operations is a division within field of business. The study ofManagement and operations includes customer service management which requires excellentcommunication and people skills, business administration that requires a broad knowledge ofbusiness operations and office management which requires strong skills of leadership andmultitasking (David, 2011). M&S also known as Marks & Spencer is a British Multinational retailer which isheadquartered in Westminster, London. It is popular for selling cloths, home products and luxuryfood products. It was established in 1884 and it started selling branded cloths in 2008.In this assessment, different scenarios will be used to provide evidence for factors withinthe business environment that could impact operations management and decision-making processby managers. The main purpose of this report is to explain key approaches to operationsmanagement and the various roles that has to be played by leaders and managers of Marks &Spenser.TASK 1P1 Various roles and features of managers and leaders in M&SManagerA person who is in charge for the work done in company and responsible for makingdecisions and dividing the work into different division for getting effective work from themembers of various departments. Roles of managersThe manager has various role in firm and he/she is responsible for getting the work doneby staff in proper manner which results into attainment of goals and objectives of M&S. Thevarious role played by manager in firm is as follows: Team development: The managers are responsible for developing the upgraded team whocan perform in better manner and developing in right process helps firm to receive their aims andgoals in efficient manner. Interdependent team is more effective in mature then a group team(Tayur, Ganeshan and Magazine, 2012).Decision making: The mangers do responsible for making decision and policies whichhelps the staff and firm as one. Decision should be made in correct form so that it can be1
followed by the staff in right direction and decision should be made in favour of both theemployees and organisation which makes members to work effectively.Features of managersPositive attitude: Thus having a positive attitude of managers at work helps othermembers of firm to get inspired and work in proper manner that helps in getting the goals andobjectives. Positive attitude always helps in leading team and helping them in any manner theycan (Handschin and Petroianu, 2012). Patience: managers should have a patience in them which helps to motivate others towork properly as patience means receiving perfect work but in long time. This helps the managerto receive positive feedbacks from the employees and somewhere this helps in influencingmembers of firm and brining productivity in their working style.LeadersHe/She is the person who motivates and influences the group of people to workeffectively and in right direction too. Leaders provides vision in the eyes of employees and inteams so that they can work in great way. Roles of leadersVision: Leaders are responsible for brining vision in the eyes of employees as WHAT TODO. Bringing vision in eyes makes them to perform in great manner. Vision can be oforganisation or increase in their productivity and effectiveness which would result in attainmentof goals and receiving of rewards by employees. Direction: Leaders do provide the direction to employees or workers so that they canwork in proper manner. Direction helps to get the work done in proper steps, somehow it leads tobring a effectiveness in the working scenario of members of M&S. Features of leadersCommunicate: The leaders are those who communicates with their employees on regularbasis so that employees can work in right way. Communicating the M&S policies and work taskto their worker helps them to know what kind of changes and work they have to perform withintime period scheduled. Solves conflict: Thus leaders helps in solving the conflicts in between employees andleaders try their level best to create the coordination among workers so that they can work as onewhich will directly help the M&S to receive the targets and objectives. 2
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