Operations Management Case Study Analysis

This assignment involves analyzing operations management practices in a real-world scenario. Students will examine the case study provided, focusing on key aspects such as production processes, quality management, supply chain integration, and project management. The goal is to evaluate current strategies, identify improvement areas, and propose recommendations for enhanced operational efficiency.

Management and
Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Characteristics/qualities and roles of a manager....................................................................3
Characteristics/qualities and roles of a leader........................................................................3
Comparison between the characteristics of managers and leaders.........................................4
Management and leadership theories.....................................................................................6
TASK 2............................................................................................................................................7
Role leaders and managers play in the operations function of an organisation.....................7
Key approaches to Operations Management..........................................................................7
The role that leaders and managers play in operations management.....................................8
The importance and value of operations management in achieving business objectives.......8
Factors within the business environment that impact upon operational management and
decision-making by leaders and managers.............................................................................9
Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet business objectives....................................................................................9
Evaluate the application of operations management and factors that impact on the wider
environment............................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and leadership is referred as most essential sections for every business firm. It
allows to ensure that key operations are being managed properly. Management helps in focusing
towards collaboration and integration of decisions to meet the key requirement. On the other
side, leadership focuses on coordination and motivation of members so that operational standards
can be accomplished in desired manner. Manager are considered as person who is accountable to
have control and administration over diverse group activities within organization. On the other
hand, leader is referred as individual within firm who leads a specific group of team. Manager
role is to have proper coordination with different teams and ensure that key objectives are being
accomplished. Moreover, leaders focuses on action which need to be employed as per directions
of manager so that goals can be achieved. Leaders do this by influencing employee behaviours in
several ways. However, manager focuses on integration of different functions within
departments for better application of standards and framework.
TASK 1
Characteristics/qualities and roles of a manager
It has been witnessed that there are diverse characteristics that a manager must have in
order to advance the performance. Self-motivation is one of critical characteristic which can
allow company to attain diverse values so that goals and objectives can be accomplished. If
person is self-motivated then it impacts the overall performance in positive manner because it
allows to improve the standards within environment. Integrity is considered as people trust which
allows to gain better coordination within organisation (Sherali, 2011). It means using integration
of activities the manager can develop better activities. It allows to ensure that process is being
advanced using diverse values. It is also necessary for manager to focus on confidence and
flexibility so that operational values can be attained in desired manner. It allows to improve the
performance so that goals and objectives can be accomplished.
Characteristics/qualities and roles of a leader
In addition to this, it can be said that there are number of characteristics that a leader must
have in order to accomplish key goals and objectives. It is necessary for leader to have honesty
and integrity. It means proper support and values must be offered by leader in context to
followers and management (Beer and Rossouw, 2012). It is necessary to build trust so that
members feel valued in sharing information with leader. It has been witnessed that confidence is

another characteristics which allows to ensure that members are well motivated. By having a
promotion of motivation it can be make sure that performance and level of commitment has been
advanced. It is necessary for leader to inspire others so that sustainable values can be promoted.
Moreover, commitment and passion are also key factors which assist in continuous development.
It is also significant to have good communication skills so that key outcome can be attained
(Burke, 2013).
Comparison between the characteristics of managers and leaders
AREAS OF COMPARISONS MANAGER LEADER
MEANING Manager of Rays of
Sunshine chooses their
goals and focuses on
better advantages. In such
way, systematic results
will be attained with
considering couple of
activities at the
workplace (Leach, 2014).
Leader of Rays of
Sunshine focuses on
effective description of
activities which are
framed by manager to
meet the outcome. In
this, person plays
effective role in setting
standards so that aim and
objectives can be
accomplished.
VISION/GOAL SETTING Manager focuses on
meeting the objectives of
company. He also goals
to advancement in overall
performance of
organisation with
improved profit.
On the other side, leader
considers application of
standards in process so
that objective of each
task within team can be
accomplished. Along
with this, leader visions
to have improvement in
capabilities of team
members to boost the
performance (Loehlin,
2014).

STRATEGY Manager of the company
must undertake points
and targets on which the
organization need to
control their orderly
exhibitions. Objectives
and destinations decides
exercises which should
be achieve in deliberate
way (Clemons, 2012).
It is necessary for leader
to ensure about diverse
factors regarding
operations. Leaders
operate their functions
and activities to create
brand image of the
company.
FOCUS /THINKING PROCESS Manager focuses on
overall development with
advancement in
performance as well as
financial terms. His
perception is to have
sustainable development
in regard to process of
operation.
Leader considers
thinking process as
critical aspect in which
long term opportunities
are being attained.
Guidelines and
assistance of manager is
being referred in order to
advance the process. By
having diverse
improvements the issues
can be resolved in
critical manner (Czuchry
and Yasin, 2003).
EMPLOYEE RELATIONS Manager consider
employee relation as
critical aspect but he
focuses more on leader.
He have involvement
with leader regarding
In addition to this, it can
be said that leader
focuses on advanced
level of employee
relation in order to
accomplish key goals

diverse subjects so that
goals and objectives can
be accomplished (Yagci,
2011).
and objectives. In this,
leader ensure that he is
having effective
relationship all members
within team. Employees
are allowed to have
sharing of idea and open
communication so that
sustainability can be well
maintained.
RISKS By having a
consideration of various
innovative factors the risk
is being managed by the
managers so that
sustainable opportunities
can be attained.
Leader focuses on
effective acquisition of
new skills so that risk
can be avoid and ensure
that working is according
to standards in desired
manner (Stefanuk and
Zhozhikashvili, 2012).
Management and leadership theories
Scientific theory of management
It is a theory in which diverse principles of management are being presented. Rays of
Sunshine can have effective consideration of scientific principles in order to accomplish goals
and objectives. Factors which are being considered are as division of work, authority and
responsibility, utility of direction, etc. By measuring such values the issues can be resolved in
order to meet sustainability (Anand and Ward, 2014).
Situational leadership
Situational leadership is the process in which effective learning will be develop and
positive results will be created. In this regard, systematic functioning will be develop at
workplace that helps to leader and manager to perform their function and operations.
Human Relations theory

Human relation theory is considered as approach in which individual focuses on building
better relationship with others. In this, social needs of employees are being evaluated so that
major concern can be taken into account. It means manager of Rays of Sunshine can also have
sustainable development (Anh and Matsui, 2011).
TASK 2
Role leaders and managers play in the operations function of an organisation
Key approaches to Operations Management
Six Sigma
Six Sigma is approach that creates a real thought raised to a corporate target. It is
similarly considered as a system for improving the idea of assignments organization by wiping
out errors and disfigurements, reducing cost with an effective saving of time. Fruitapeel can
grasp the approach for sensible change in its operations and lead business to impressive level of
success (Bakliwal, 2011). In this, key principles employed by the experts are referred as senior
executive support, top down training, voice of customer, infrastructure support and clear focus
on process improvement.
Lean production
Fruitapeel can focus on approach to have systematic management in operations and
ensure that minimum waste has taken into account with effective use of resources. There are
diverse benefits that a business firm can attain through application of lean management. In this,
member focuses on the centralised platform so that productivity and efficiency of process can be
advanced (Bellgran and Safsten, 2009). By having an improvement in overall process the
operational issues can be overcome. It has been noticed that source of information can be shared
effectively in order to have sustainable development. In addition to this, lean management also
provides a support to improvement in culture so that issues can be identified.
Total Quality Management (TQM)
It is the precise component which is essential angle. Along these lines, standards build up
that make critical targets and points in methodical way. In such manner, each individual resolved
to keep up and make benchmarks to play out a few capacities. Administrator has part to ensure
that crude material to make last items. Besides, pioneers need to make viable outcomes to dole
out obligation and undertaking (Craighead and Meredith, 2008). By considering diverse factors

in regard to TQM the issues can be resolved. Fruitapeel can focus on improvement in process by
having an reference of such norms in critical manner.
The role that leaders and managers play in operations management
With respect to make creative and innovative results, there are various parts and qualities
that played by manager and leader to develop more advantages and pay at workplace. With
respect to this, business will successfully develop their destinations in ponder way. With respect
to accomplish needed focuses the leaders and managers need to work differing limits and
exercises to choose imaginative results in the association (Fitsimmons, 2009). Leaders of
Fruitapeel need to execute and centre on the idea of organization. From now on, they are require
obsession with the goals and goals which will be done through work particular activities and
errand at workplace. With the help of different activities, the association can make convincing
results at workplace. Manager’s needs to focus on the objective that they will prepared to
document on resourceful results at workplace. In such way, the selected business can manage
workforce and allows to lead business to impressive level of success (Gadde and Hakansson,
2011). Although, it is the exact approach through targets and results can be achieve in
appropriate way. By this, manager need to make their obsession with organization of the store in
regard to objective that new activities will be played in the association. Key motive behind such
activities is to make proper changes of the things, values and operations at workplace
The importance and value of operations management in achieving business objectives
There are diverse factors that can be promoted within organisation by having a
consideration of operations management. Using appropriate standards the controlling and
distribution system can be advanced in critical manner. Hence, by having an appropriate
participation of all parties the outcome can be attained in desired manner. Also, transformational
of the resources is also a critical factor which need to be referred (Garcia and Prtiz, 2014). With
this regard, profitability will be develops with operation management to create systematic work.
Along with this, process design and capacity improvement are two key factors which promote
the business in desired manner.

Factors within the business environment that impact upon operational management and decision-
making by leaders and managers Corporate Culture: Any kind of changes in culture forces manager and leader to have
changes in decision making process. It is because improper consideration of culture will
not allow to have application of strategies in desired manner. Corporate Values: Value system is the important perspective that assists to create
systematic work performances with culture and norms. It means the changes in
framework and other aspects also forces the manager to have change in decisions. It is
necessary to meet up the standards so that outcome can be attained. Corporate Ethics: If corporate values within organisation are not appropriate then it
might create an issue. It forces manager and leaders to have sustainable changes in
policies so that issues can be resolved.
Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet business objectives
It has been witnessed that there are number of methods which can be employed by the
leaders and managers in order to advance the efficiency of operational management. In this,
respect the adequate utilisation of sequential flow in process is essential. It is necessary to ensure
that process is being started and ended with effective consideration of facility. In this,
observation can be taken into account by managers and leaders of Fruitapeel to have effective
communication of standards (Han, 2009.). It is also essential for members to have promotion of
minimize backtracking of work in the process. It will allow to improve the productivity and
efficiency. Also, consideration of reduce in material movement is significant because it add
value to the overall process. In addition to this, it can be said that application of smart objective
application is also essential to ensure about the standards. Fruitapeel can also have designing of
Smart objectives on the scale of specific, measurable, realistic and time bound. It means the
activities regarding operations can be advanced by having continuous improvement in process
standards.
Evaluate the application of operations management and factors that impact on the wider
environment
In order to have effective development the management of Fruitapeel can employ new
standards if operation management. It allows to have continuous improvement in the working so

that goals and objectives can be taken into account. A consideration of operation methodology
includes the impressive number of associations. It allows to have in light of the way that allows
company to complete a comparative strategy which joins the difference in rough material.
Number of frameworks need to be advanced so that better productivity and environment can be
created (Jones and Robinson, 2012). Operation management of Fruitapeel differentiate and
demonstrated the effective collection and utilisation of resources.
Application of operation management is focused towards consideration of various factors
which assist in long term development. In addition to this, it can be said that reduce in inventory
has been identified as a result in environment. It has balanced the overall inventory which
ensures about long term sustainability. Increase is flexibility has also been noticed because
operation management effectiveness reduces the time duration on each task. By considering such
factors the issues can be overcome in desired manner (Karlsson and Voss, 2009). Quality
improvement and communication advancement are also key factors which has been promoted
within environment of Fruitapeel. Acquisition of raw material has been advanced in critical
manner which allows to improve the overall performance. Also, inspection of product and
process is also critical factor which has promoted in standardised manner.
CONCLUSION
Operational planning plays an important role in the success of a business organization. The
above report explains the importance of operational planning in the manufacturing organization.
By having an effective consideration of diverse measures the issues can be overcome in desired
manner. Six Sigma and Lean manufacturing are key methods which allows to improve the
performance. Operation management is like a manner which is called as a system that makes the
associations control. It allows to have better control over abilities and change the process so that
final outcome can be attained as per need. Quality of work process can be advanced in critical
manner so that goals and objective can be accomplished. Along with this, involvement of leaders
and managers is also significant to consider so that sustainable opportunities can be attained.

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