PDF Management and Operations Assignment
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Added on 2020-11-12
PDF Management and Operations Assignment
Added on 2020-11-12
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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11) Introduction of chosen organisation.......................................................................................1P1 Define and compare the different roles and characteristics of a leader and a manager.........2P2 Examine examples of how the role of a leader and the function of a manager apply indifferent situational contexts.......................................................................................................3P3 Apply different theories and models of approach, including situational leadership, systemsleadership and contingency.........................................................................................................4TASK 2 ...........................................................................................................................................6P4 Explain the key approaches to operations management and the role that leaders andmanagers play..............................................................................................................................6P5 Explain the importance and value of operations management in achieving businessobjectives.....................................................................................................................................7Operations of Marks and Spencer...............................................................................................7P6 Assess the factors within the business environment that impact upon operationalmanagement and decision-making by leaders and managers.....................................................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11According to the view of point of Susan Ward, 2019, a leader is the director as well asinspiration of actions. A leader is a person within a group which posses the mixture ofpersonality and leadership skills that make others to follow direction provided by that person. Onthe other side, as per the view point of Luanne Kelchner, 2019, business manager is one who isresponsible for supervising and overseeing the number of activities performed within thecompany by employees in order to keep them aligned toward the organisational goals.
INTRODUCTIONManagement and operation plays a crucial role in an organisation. Management isdefined as a task which were undertaken by group of people in order to achieve goals andobjective of an organisation. Operation management refers to the managing of production systemwhich converts the raw material into the form of good and services. To study this report, Marksand Spencer is taken (White, 2016). Through this report will study about the role of managersand leaders that helps in carrying out the actions of an organisation. Further various theories andapproach of leader is discussed which will help to know about the impact on the organisation. TASK 11) Introduction of chosen organisationMarks and Spencer is multinational retailer which was found in 1884 by Michael Marksand Thomas Spencer and having its headquarter in London. It deals in several product segmentlike home product, clothing, food products and so on. (Source: Organisational structure and careers)From the above diagram it can be evaluated that the structure followed by Marks andSpencer is a flat organisational structure. It has only limited level management between theadministrative level and front line level (Grahn, Johansson and McKelvey, 2014). This type ofstructure has a special benefit for the organisation as it encourages people to involve in thedecision making process. Moreover involving of employees will help in improving of morale andalso encourage them to take decision. 1Illustration 1: Organisational structure and careers
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