Management and Operations: Roles and Characteristics of a Leader and a Manager

This presentation discusses the different roles and characteristics of a leader and a manager in the field of management and operations. It explores their importance in achieving success in business and highlights their responsibilities such as decision making, team building, communication, monitoring, resource allocation, and representation.

PROJECT - 1
Management and
Operations

Content Covered
• Introduction
• Different roles and characteristics of a leader and a manager
• Conclusion
• References

Introduction
Management and operation is an effective process to increase the
efficiency of the business. It helps in controlling and managing all the activities
in order to attain positive results in appropriate manner. It define the effective
process to producing goods and service in better way.

Different roles and characteristics
of a leader and a manager
Leaders and manager play an important role in the business to
manage and control all processes in order to achieve success at market place.
Main aim of both is to increase the overall productivity of employees as well
as company.

Role of Leaders
Decision maker:
Main role of leader in Starbucks is to take the best decision for their empl
oyees and company. Before taking any kind of action, it is an important responsi
bility to undertake effective research in relation with customers, stakeholder and
competitors.

Cont....
Team building:
By providing better guidance and effective information, leader easily builds a
team which works together for attaining common goals.

Communicator:
Effective communication with team members is one of the important
roles of leader in Starbucks.
Cont....

Role of Manager
Manager plays an important role in Starbucks because they are responsi
ble to manage all the activities in an effective manner in order to get better res
ults with optimum utilization of resources.

Monitor role:
It is one of the main role of manager to monitor all activities performed
by employees so that they can be guided accordingly and their performance
can be improved so make the process better.
Cont....

Resource allocator:
Allocating available resources to all the departments in such a manner
that need of all will get satisfied is also an important responsibility of the mana
ger so that every division can perform their work effectively.
Cont....

Manager as a spokesperson:
Main role of the manager in Starbucks is to represent all activities in fro
nt of employees so that they can easily follow and get the best results.
Cont....

Characteristics of a Manager
and Leader
Positive attitude:
It is important for both manager and leader to have a positive attitude wh
ich influence the employee’s performance.

Motivator:
In Starbucks, manager and leader; both are motivators as they give better
effective guidance to their employees so that they would effectually perform the
ir activities with efficiency.
Cont....

Creative:
Both are creative and have better ability to find the fruitful and suitable
solution of the problems.
Cont....

Conclusion
From the above mentioned report, leader and manager play an importan
t role in Starbucks to manage and control all the activities performed by emplo
yees. They also motivate them to achieve their targets in an effective manner.

References
Subramanian, N. and Ramanathan, R., 2012. A review of applications of Analy
tic Hierarchy Process in operations management. International Journal of
Production Economics. 138(2). pp.215-241.
Tsang, N. K. and Hsu, C. H., 2011. Thirty years of research on tourism and hos
pitality management in China: A review and analysis of journal publicatio
ns. International Journal of Hospitality Management. 30(4). pp.886-896.

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