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Coursework MANAGEMENT AND OPERATIONS

   

Added on  2021-02-20

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CourseworkMANAGEMENT AND OPERATIONSSubmitted by ID No: Session: April 2019

Department of business Management and OperationsTable of ContentsINTRODUCTION...................................................................................................................................................4LO1: DIFFERENTIATE BETWEEN THE ROLE OF A LEADER AND THE FUNCTION OF A MANAGER..............................5ROLESOFA LEADER......................................................................................................................................................5FUNCTIONSOFA MANAGER...........................................................................................................................................6MANAGEMENTAND LEADERSHIPAT STARBUCKS.................................................................................................................7COMPARISONOF MANAGER ROLEAND LEADERSHIP ROLE..................................................................................................8LO2: APPLY THE ROLE OF A LEADER AND THE FUNCTION OF A MANAGER IN GIVEN CONTEXTS..........................10SITUATIONAL THEORYOF LEADERSHIP............................................................................................................................10SYSTEMSTHEORYOFLEADERSHIP...................................................................................................................................10CONTINGENCY THEORYOF LEADERSHIP...........................................................................................................................11APPLICATIONOF LEADERSHIP THEORIESAT STARBUCKS......................................................................................................11LO3: DEMONSTRATE AN APPRECIATION OF THE ROLE LEADERS AND MANAGERS PLAY IN THE OPERATIONS FUNCTION OF AN ORGANISATION.....................................................................................................................13TOTAL QUALITY MANAGEMENT (TQM).........................................................................................................................13JUST IN TIME (JIT).....................................................................................................................................................13CONTINUOUS IMPROVEMENT........................................................................................................................................14LO4: DEMONSTRATE AN UNDERSTANDING OF THE RELATIONSHIP BETWEEN LEADERSHIP AND MANAGEMENT INA CONTEMPORARY BUSINESS ENVIRONMENT...................................................................................................15POLITICAL FACTORS....................................................................................................................................................15ECONOMIC FACTORS...................................................................................................................................................16SOCIO-CULTURAL FACTORS...........................................................................................................................................16TECHNOLOGICAL FACTORS............................................................................................................................................17ENVIRONMENTAL FACTORS...........................................................................................................................................17LEGAL FACTORS..........................................................................................................................................................17REFERENCES......................................................................................................................................................182ID:16661

Department of business Management and Operations3ID:16661

Department of business Management and OperationsIntroductionStarbucks is a leading roaster and retailer of coffee-based beverages and hasbecome a global brand. Since the company commenced its business operations, it hasan impact as a partner has been recognized as preponderant for its success. Starbucksis known for selling the best coffee in the world, to have a legendary service and thegreatest integrity. The leadership and management are all the guardians of Starbucks'reputation. Its professional conduct and attitude towards others its partners, customers,communities, suppliers, and shareholders are constantly sketching the image ofStarbucks in the world (Michelli, 2006). Through the collective efforts, Starbucks has forthe reputation to sell the best coffee at the world, to have a legendary service, and greatintegrity. Each of company’s employee is personally responsible for the respect of itsfundamental values, which require respect for the laws and conduct irreproachable fromthe ethical point of view. Starbucks has designed the Standards of ethics to reaffirm itslong-standing commitment to take on this responsibility and guide the internal andexternal stakeholders (Shapiro & Bottary, 2016).The key account is at the centre of all stakeholders in the chain of finance,logistics, marketing, etc. It is a complete job that involves mastery of the numbers, agood knowledge of large retailers, certain negotiating skills and especially an excellentrelationship. Field experience and internships are very formative. But motivationremains paramount. Diversifying one's experiences is essential. At Starbucks, eachtrainee is trained to become a leader and is offered the opportunity to evolve naturally.Starbucks's ambition is to double revenue by halving its environmental footprint. Theheart of this firm’s thinking is, therefore, the satisfaction of customer needs while actingfor the planet for the long term. The leadership role is to engage all the internal playerswith the right levers of performance with an aim to achieve strategic objectives set bytop management of the company. 4ID:16661

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