Management and Operations: Task 3, Task 4, and Task 5

This presentation covers the introduction to operations management, leadership theories, the role of leaders and managers, the importance and value of operations management, and a conclusion. It also includes references.

MANAGEMENT AND
OPERATIONS
Task 3, Task 4 and Task 5

Cover Content
• Introduction
• Leadership Theories
• Role of Leader and function of manager
• Importance and Value of Operation Management
• Conclusion
• References

INTRODUCTION
• Operations management is an important area of operating business activities with
a motive to covert resources of an organisation into product and services.
• It helps an organisation in bringing sustainability in their production and also in
making their workforce effective in a business environment

Leadership Theories
• Leadership is a continuous and ongoing activity that is undertaken by leaders or
managers for setting guidelines for subordinates and employees as well.
• They help others in doing right things without any false activities undertaken and
without any bias.

Situational leadership
• It is an adaptive leadership style followed and taken into consideration by
Google.
• It is a timeless and repetitive framework with which leaders and managers match
behaviours of individual employees or group with their performance needs and
requirements.

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Situational leadership
Strengths Weaknesses
Major strength of this leadership approach is
that, leader of google can easily helps in
making right decisions as per requirement.
A leader faces a significant amount of pressure
to constantly analyse his situation before
making decisions on actions.

System leadership
• It is a leadership approach used by leaders or managers of Google to enable them
to create favourable situations for all employees where they can work unto their
maximum capability and with increased efficiency.

Continue…
System leadership
Strengths Weaknesses
It helps in increasing Google’s
adaptability to environmental changes.
May not be always practical and lead to
delays in decision making.

Contingency leadership
• Contingency leadership theory stresses mainly upon how effective or efficient a
leadership style is based upon matching leader's style of guiding his employees in
Google to current prevailing situations.

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Contingency leadership
Strengths Weaknesses
Major strength of this theory is that it proved
to have 'predictive powers' in determining
the type of leadership that is most likely to
be effective in particular contexts.
Weakness of this theory is that it do not
explains with full extent about a situation.

Operations Management
• These goods and services further help in profit increment and profit
maximisation. There are various approaches to operations management that are
explained as below
• Six sigma
• Queuing theory
• Total quality management

Role of leaders
• Leaders are a vital part of any organisation and perform various important
functions such as setting or providing a clear vision to its employees so that they
can understand more about near future situations of business.

Role of managers
• Managers play a key role in multilevel organisations like Google that work
towards timely delivering goods and services to its customers.
• A manager is a person who is liable to perform functions like planning,
organising, staffing, directing and controlling.
• Effective balance of all these functions helps managers in timely achievement of
goals and processes and also smoothly running an organisation.

Importance And Value Of Operations Management
• Operations management is a continuous improvement process that is used by
Google for improving quality of its products as well as services by using
continuous evaluation process.
• Operations management further focuses on timely delivery of goods and services
to its customers and thereby resulting in customer satisfaction.

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• Importance of operations management in achieving business objectives is
explained further in detail as follows:
• Evaluation of progress
• Scope of operations
• Availability of resources

CONCLUSION
• From this above mentioned report, it has been covered that operations
management plays an important role in improving overall performance of an
organisation.
• It helps an organisation in building strong relationship between top level
managers and its sub-ordinates.

References
• Wright, S. and et. al., 2014. The design, management and operation of flexible
transport systems: Comparison of experience between UK, Japan and
India. Research in Transportation Economics. 48. pp.330-338.
• Zhang, L. and et. al., 2014. Cloud manufacturing: a new manufacturing
paradigm. Enterprise Information Systems. 8(2). pp.167-187.

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