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Management and Operations Theories Case Study

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Added on  2021-02-19

Management and Operations Theories Case Study

   Added on 2021-02-19

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Assessment Case Study
Management and Operations Theories Case Study_1
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN ANALYSIS..........................................................................................................................1a) Discuss the problem’s likely causes from a management and operational perspective..........1b) 3 point plan for improving quality of service with the help of management and operationstheories........................................................................................................................................2CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
Management and Operations Theories Case Study_2
INTRODUCTIONHotel is one of full fledged organisation, which is aimed to satisfy customer needs andwants & offers with their beyond expectation services in return of money paid by them. In hotelbased entity, role and purpose of a management & operational perspective is to gather efficiencyand increase productivity to grow & sustain in separate business competition (Zhangjiakou andet. al., 2015). Customer is one of the centric focus in hotel organisation and operates to achievecustomer's wants in term of an accommodation. It is the one of the superior task to gather whathotel firm is being committed to offer to their customer's and what price being by them. Hence,this assessment will be carry on discussion in context to Imperial hotel. This detailed report ishaving discussion on poor guest satisfaction which their prior general manager has been realisedinto the Imperial hotel. Imperial hotel is one of the well known 4 star hotel based in London andconsists of total 500 bedrooms and operates in all around 25 cities of the UK. In this hotel, entirereport is being covering the problem related to the poor guest experiences and how it is threatsfor operation of the imperial hotel and ability to earn higher profits. Apart from this, hotel isconsidered as one of the lowest in 4 star hotel. Hence, major aim of this report is continuouscentric solving problem related to the poor guest services to develop managerial and operationaspects to grow business profitability.Moreover, report plan will cover solving issues beingrelated to alter quality service, staff morale, enhances operational ability and rising financialposition of this hotel. Furthermore, this concise assessment will cover context of managementand operational theories.MAIN ANALYSISa) Discuss the problem’s likely causes from a management and operational perspectiveIn this assessment, consideration will have to be the given to problem causing in imperialhotel which is related to the poor customer and guest experience. Hotel is one of the necessarypart of an emerging hospitality industry deals with providing accommodation as their potentialproducts to the people who arrives from other location and receives services in return of the pricepaid (To and et. al., 2015). Expectation is high of the customer in respect of flourishing roomservice, hotel checking in or out, being of time wastage etc. of talks about of Imperial hotel,customer has continuously complained on problem of keep stand or wait in queue for checkingin or out, quality of the room is not up to the mark and issues has been realised of their arrogance1
Management and Operations Theories Case Study_3

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