Contents INTRODUCTION...........................................................................................................................3 P1. Define and compare the role of leaders and manager......................................................3 P2 Role of a leader and functions of manager apply in different organisational context......7 P3. Different theories and models of approach......................................................................8 TASK3.............................................................................................................................................9 P4. Approaches of operation management and role of leader and manager in it...................9 P5. Importance of operations management in achieving business objectives......................10 TASK 4..........................................................................................................................................11 P6. Impact of factors of business environment on operations management and decision- making..................................................................................................................................11 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................14
INTRODUCTION Operations management is a process inclusive of evaluation, monitoring, review and control of processes such as manufacturing of offerings of a corporation. It is regarded as a process that continues from procurement of raw materials till their transformation into completed goodsreadyforconsumption(White,2016).Further,thisprocessemphasizesuponthe improvement of quality of services and goods and striving to maintain a balance in revenues and costs. Leadership and management have a crucial role in shaping the growth and success of company. The present report is conducted upon analysis of operational management within Toyota which is a MNC dealing in manufacturing of vehicles. This entity is making use of a divisional organisational structure having centralised presence. This assignment consists of roles andcharacteristicsofmanagerandleadertogetherwiththeapproachesofoperations management. Further, it includes leadership approaches and pest analysis of respective company. P1. Define and compare the role of leaders and manager. Managers are leaders are one of the most crucial aspects of the organisations. Each and every successful business enterprise is required to have an effective and efficient manager who is accountable for managing and controlling the operations of the company and an effective leader who is able to motivate people so that they work towards the accomplishment of business goals and objectives. The manager and leader may appear similar but they are different entities and have different set of roles and responsibilities to perform. Manager Manager is the individual person who is responsible for managing the administration and directing the staff or group of people so that they work towards the business goals and objectives. The manager of the Toyota will have different set of roles and functions which are to be performed. Role of a manager Interpersonal role of manager In the interpersonal role, manager of the Toyota has to perform certain duties and responsibilities. They will act as figurehead where manager will be treated as symbolic head in which the duties related to the legal documents will be taken into consideration. They will also act as a leader where they will work to motivate the people within the organisation and
influencing them to work with full zeal and confidence in order to accomplish the business mission and vision. They will also act as liaison where managers of Toyota will maintain contacts from outside the organisation who will be regularly supplying the information to the people. Informational role of manager Manager in all the organisations is needed to perform the informational role where they are required to gather various contents and substances of other organisations and companies who are their direct competitors (Tian and et. al., 2015). In this, the manager of Toyota will be assessing the external business environment. They will also act as disseminator in which the gathered information will be communicated to the sub ordinates for the purpose like factual representation, interpretation, etc. so that they will work accordingly. They will also act as spokes person where they will communicate the information regarding the companies policies, procedures, strategies, etc. to the outside people. Decisional role of manager In an organisation, a manager is required to perform four different roles, namely, entrepreneur, where they will be responsible for taking risk and initiating their new innovative idea, resource handler where they are in charge of handling and using the resources effectively and efficiently. The other roles which will be performed by the manager of the Toyota is negotiator and disturbance handler. Functions of a manager ď‚·Planning:This is the first and foremost function of a management where the manager of Toyota will be responsible for making plans. In this, the manager sets out the mission, vision for the company and the manner in which they can be achieved. ď‚·Organising:After the preparation of plan, the manager will organise the work and resources of the organisation. Under this, the manager will delegate the work between the staff according to their skills and abilities and apart from this it will enhance collaborative working. ď‚·Staffing:After organising the things, the manager will concentrate on the supply and demand for the workforce. For this purpose, they will work closely with the human resource department of the company in order to recruit and select a candidate.
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ď‚·Directing:This function of management of Toyota, manager will direct their people and team towards the achievement of business goals and objectives. For this purpose, they will communicate, motivate, lead them, guide and encourage them to work with full zeal and confidence. ď‚·Controlling:It is the last function of management where manager of Toyota will review and check that the objectives are attained as per the executed plans and if any hurdle or deviation occurs then management will control it and take corrective action. Leader Leader in an organisation is responsible for influencing people so that they work towards the business goals and objectives. They have the potential to convince people in the Toyota so that they work towards the business goals and objectives. Role of a leader ď‚·Sets vision:A good and effective leader in a Toyota will influence their employee such that they will be able to accept the present state of the organisation. Leader sets the visions and makes people clear about it so that they work in accordance with it. ď‚·Flexibility:A leader is highly flexible in their nature. They are able to makes people convince about accepting changes because business environment is highly dynamic and changes are inevitable. ď‚·Build morale:Leader continuously makes people clear the ultimate goal of the company and is responsible for developing the morale of the employees through effective policies and programs which will make them effectively and efficiently contribute to meet business goals. ď‚·Problem solving:In an origination, problem arise at every step and leader in a Toyota is responsible for identifying the problems and developing reliable solutions for each problems such that the people will be satisfied and work with free and comfortable mind. Functions of a leader ď‚·Initiating action:A leader is responsible for initiating actions. They are not dependent on other and can not only takes the first and foremost step and the decisions must reflect the real thinking. By doing this, the leader is able to run the future courses of actions. ď‚·Act as a link between management and sub ordinates:A leader has a crucial function to perform. They act as link between the management of the Toyota and worker where
the leader transmits the vision of the company to the workers and problems faced by workers to the top level management. ď‚·Motivation:Leader is also accountable to influence and motivate people to work towards the accomplishment of business goals and objectives. For this, the leader of Toyota will use financial and non financial motivation techniques like incentives, bonuses, respect, etc. so that they can encourage people to work in accordance with business goals. ď‚·Team spirit:The leader of Toyota also plays a crucial function of building team spirit. In this, the leader makes people understand the importance of working in team and the results given by team is more productive in nature. Difference between leaders and managers BasisLeaderManager MeaningAleaderisapersoninan organisationwhoworkfor leadingthepeopleto accomplish business goals and objectives. A manager is a person who managesthebusinessand makes plans, organises things, staffing, directs and controls the different activities. Formal rightA leader has no formal rights in the organisation. Manager has a formal rights in the organisation. Follower/ subordinateA leaderhasfollowerswho followhimduetotheir effective leadership styles and way of working (Thomas and et. al., 2018). Managershavevarioussub ordinateswhoworkbelow them. ScopeAleaderhasnarrowscope becauseitisapartof management. Managerhasawiderscope becauseithasdifferent functionsandleadercomes under manager. Risk takingA leader is a risk taker.Manager controls the risk of the organisation. Similarities between leader and manager
BasisSimilarities Business goals and objectivesThe ultimate goal of leader and manager is to accomplish the business goals and objectives in an effective manner (Shabanpour-Haghighi and Seifi, 2015). FlexibilityBoth are flexible in nature and have the ability toadoptthechangesindynamicbusiness world. P2 Role of a leader and functions of manager apply in different organisational context Toyotaismultinationalcompanywhichisengagedinmanufacturingautomobile manufacturer who produce more than 10 million vehicles per year and sells across the world. To bring company ahead than their rivals, the managers and leaders contributes more through performing their respective roles and responsibilities in desired manner. While starting any project, managers and leaders have responsibility to motivate its employees and bringing maximum output from them. There are different situations which may arised within Toyota that can be managed and monitored by the managers and leaders if they both having sufficient skills andknowledge.HerearethesomesituationswithinToyotaalongwiththeirrolesand responsibilities:- Implementation of plans and policies:It is a situation when Toyota introduces new vehicle product in the market with an objective of achieving huge customer base and revenue. It gets success in market only if the managers and leaders have provided maximum support through formulating and implementing new plans and policies. The manager is responsible to generate new and innovative ideas to market the new product so that huge sustainability can be achieved within minimum time period. For example, adopting social media platform on which maximum customers are present(Reim and et. al., 2016). Leaders also play an important role in increasing efficiency of employees by providing them training and development programs so that utilisation of updated or new digital tools and techniques can be done. Working on new project-The top management of Toyota decided to launch new product. For this they decided to manage different resources such as skilled employees, machine, materials, money etc. as it necessary for company to execute different activities under desired way. This help with organisation to maintain all aspects as Toyota deal is the market leader of
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auto-mobile industry. So it is necessary for them to address its goals for new project with more efficiency which determine that for new project company develop product that match with expectation of customers. As in this situation manager is responsible to conduct and operate different programs that explain whole information or brief about specific project. Similar human resource will managed by leader. As for new project employee's has to perform new task. So leader will motivate workforce which increase the performance of their work or task while manager provide required resources that are necessary to complete the project. P3. Different theories and models of approach Situational leadership approach Situational leadership style is the most flexible model and in this, the leader of the Toyota can apply any leadership style depending upon the situation. This model is highly adaptable in nature and is not concerned with the particular. These leaders understand the importance of changing business environment.This leadership approach createsa common language of performance, accounts for multi directional influence, enables the leaders to effectively drive the changes in behaviour. System leadership approach System leadership is the approach which will allow the leader of a Toyota to build such conditions where employees of the company can work productively at all the different levels in accordance with their skills, knowledge and potential. This approach makes use of sound philosophies in order to create good and effective leadership, strategy of the company, system designs and social process. Furthermore, this provides the instruments to the leaders from which they can forecast the behaviour and attitude of the employees in their organisations. Contingency leadership approach The contingency leadership approach is concerned with the style of leadership which is related to the results that fits best between the leader and a situation. In this approach, the success of the leader of the Toyota is highly dependent upon the demand created by the situation. In this, the situation or contingency is characterised by different factors like the relation between the leader and member, task structure which is related to the particular manner or structure of work assigned, power of position which refers to the authority of the leader in order to either punish or recognised the followers (Peng and et. al., 2015).
TASK3 P4. Approaches of operation management and role of leader and manager in it. Six Sigma Six Sigma is the technique through which the organisation focuses on maintaining the quality of their products and services. This is a highly disciplined, numerical based, constant and result oriented approach which aims to remove the defects and flaws of the products and services which are offered by the Toyota. The sigma in this represents the standard deviation which is treated as an assessment in a set of collected data about the process (Parisio, Rikos and Glielmo, 2016). In this, the role of manager will be to apply the six sigma in the practice such that the company will ensure the standards quality of their products and services. And role of leader will be to train its employees regarding the usage of this method. Leader will make its employees the need for adopting this approach because of the greater level of competition and rising cost of materials. The manager will also use this approach because it will help the management in improvising the level of efficiency and minimisation of defects. The manager will implement it with the help of DMAIC approach where d, defines the problem, m measures it, a analyses it, i is responsible for interpreting the results and c is to establish a proper control. Total quality management Total quality management is one of the most crucial approach of operation management where the focus is on customers and the organisation is involved in regular improvement of their businessoperations.Itisastructuredapproachtowardsthecompletestructureofthe organisation. It has a strong focus and stress towards the business objectives and ensures that all the employees work towards the attainment of business objectives and goals by improving the quality and services of the system. It is very helpful as it enhances the collaborative working where all the employees works collectively and builds team spirit. In this, the role of a manager of Toyota will be related to the initiating and implementing the numerous programs of total quality management which will needs huge amount of investigation and plans. They will also act as facilitator in the operation of the TQM where they will also be responsible for assisting and supporting their employees (Nunna and et. al., 2016). The role of manager will also be related to communicate the benefits and importance of TQM to the other member of the company so that they work in accordance with. Where leader will also play a crucial role in this, they will motivate the workforce and encourage them to work for the fulfilment of business objectives and
goals. Leader will identify the kind and type of training needed among the employees and develop the different training sessions which will enhance the learning power and skills of the employees. Leader will also focus on regular supervision regarding the deviation and takes corrective action. At the same time it also communicates with the people and explains them with the importance of adopting this approach so that they will work with full zeal and confidence in the company. P5. Importance of operations management in achieving business objectives Operations management can be said to be the process largely pertaining to organisational production process. It constitutes planning, review, monitoring and controlling (Morschett and et. al., 2015). Toyota makes use of this process to make high quality offerings accessible to customers prevailing in market place. Importance of Operations Management The value of this process within the organisational premise of Toyota is devised as follows:- Reduction in costs:Operational management serves as an efficacious tool with the assistance of which cost of waste is eliminated. Managers ascertain unique ways in which cost can be reduced and simultaneously quality can be enhanced. Theleader of the respected company motivates personnel with the help of provision of training at frequent intervals. Raise organisational productivity:This is a crucial aspect which has a huge impact upon the attainment of goals in any company. This helps in ensuring the execution of tasks in an efficient manner. Theoperation manager aims to enhance the productivity of employees which consequentlyleadstorise in productivityof Toyota.Leaderof thiscompanystrivesat developing a positive work atmosphere where employees get motivated to execute tasks in the desirable manner. Value of Operations Management in success of business The approaches like JIT, Six Sigma and TQM helps leader and manager within Toyota to make sure that this process is executed in an appropriate manner to attain the desired results. This helps in declining wholesome cost and enhances the productivity of company. The utilisation of effective approaches provides assistance in attaining the objectives and goals of corporation timely(LĂłpez and et. al., 2015).
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The principles of Fayol are given below to demonstrate the significance of operations management. These functions have further been discussed as under:- Planning:It is a crucialfunction which provides assistance to the manager of Toyota to plan in an effective manner to attain the strategic objectives within the stipulated course of time. Organising:Manager as well as leader must organise their workforce as well as business processes in an effective and efficient manner. Also activities should be aligned so that employees in a business concern know what has to be achieved by them. Commanding:This refers to a process in which managers and leaders guide their employees. In context of Toyota, managers and leaders need to carefully supervise and guide their employees so that they may function effectively and help in timely achievement of goals and objectives(Lindström and et. al., 2015). Coordinating:This is an important factor which means to work in groups and in harmonised manner so as to achieve goals and objectives of business. Managers of Toyota ensure that their employees are effectively trained and work in absolute harmony with each other. Controlling:This means to check business processes of an organisation. Managers in Toyota ensure that activities assigned by them are somewhere aligned or connected with basic goals and objectives of company. Managers also need to examine if there are any variations in performance of employees and need to correct them in regard to that. TASK 4 P6. Impact of factors of business environment on operations management and decision-making A number of factors pertaining to internal and external environment of business have an impact on operations management as well as decision-making procedure. It is essential for each and every organisation operating as a part of corporate world to ascertain and analyse these factors in order to undertake effective decisions for the timely achievement of goals (Johnstone, 2016). In this regard, the management of Toyota has also conducted this analysis in order to take essential decisions. Internal Factors These are the elements that are a part of organisational premise. These are discussed with respect to Toyota as follows:-
Shareholders:They have invested in the company with a view to earn huge profits. With respect toToyota, manager devise essential policies as well as procedures while the leader works upon implementing it in the desired manner. If the decisions related to it are effective, more people will be persuaded to purchase company’s shares. Corporate Culture:The culture of an organisation incorporates elements such as values, beliefs, ideologies, perceptions. Leader and management of Toyota enforce a healthy working atmosphere so that workforce can execute activities effectively. This will help the organisation in achieving its goals. Corporate Value:These are the policies or principles that provide guidance to an entity in relation to the overall conduct. These are omnipresent in vision and mission of Toyota. Corporate Social Responsibility:This is an essential activity within Toyotawhere the entity operates in the interest of society as well as environment. With this, a loyal customer base can be developed and consequently, the revenues as well as profits of entity will significantly rise within the global market place(Jabbari-Sabet and et. al., 2016). Corporate Ethics:Every corporation is required to comply with certain ethical code of conduct and policies which helps to ensure that organisation does not get indulged in any illegal or unfair practice. External Factors These are those factors which are outside to business premises but possess the power to influence the business management. Some major external factors have been described with the help of PEST analysis below:- Political factors:In context of political factors business concerns like Toyota consider changes in their policies and decisions in accordance with various political factors and elements. Economic factors:Economic factors include various elements such as interest rates, tax rates, export import duty etc. In context of Toyota it has been observed that price of vehicles is higher in countries where export import rates are higher(Caniani and et. al., 2015). Social factors:Factors that get affected due to culture or choices of people in a country are referred to as social factors. The manager of Toyota considers policies that aim towards choice and preferences of customers. Also they ensure that it does not harm society as a whole. Technological factors:With inflexion of time, there are various advancements in technology that need to be taken into consideration by company. Every business organisation has
to bring about regular changes within the organisation as per the current market situation. In this regard, managers and leaders of Toyota make sure that they adopt such technologies and techniques that are aligned with the latest trends and development existing within marketplace. CONCLUSION The above discussion concluded thatoperations management has been regarded as a crucial and inseparable part of any company which is essentially used at all levels and departments.Further,ithasbeenanalysedthatleadersareresponsibleforaligningthe behavioural characteristics of employees towards the stipulated goals whereas the managers have the role of assigning the duties and responsibilities in accordance with the educational and professional qualifications of personnel. Also, it is analysed that transformational leadership theory as well as classical theory of management serve as effective frameworks with the help of which goals and objectives of organisation are attained in a timely manner. In addition to this, it has been comprehended that there are a number of factors present within the external and internal business environment which have a substantial influence upon operations management and the decisions undertaken by them.
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