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Theories of Leadership : Report

   

Added on  2020-07-23

12 Pages3812 Words35 Views
MANAGEMENT AND OPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles and responsibilities of managers and leaders of M&S................................................1P2 applying roles of leaders and functions of managers of M&S in different situations...........2P3 different theories and models of approach of leadership.......................................................3Task 2 ..............................................................................................................................................5P4 Approaches to operations (Coelho and De Brito., 2012)management.................................5P5 Importance of operations management to achieve business goals........................................6P6 Impact of factors within business environment on leadership and management process.....7CONCLUSION................................................................................................................................8REFERENCE...................................................................................................................................9Books and journal.......................................................................................................................9

INTRODUCTIONMarks & Spencer (M&S) is a retail firm that earns more profit than other large corporations bysatisfying customers with efficient products and services in the market. from this report readers canunderstand responsibilities of managers and leaders. Managers and leaders plays an important role in theorganisation. Manager of the company is in charge of certain tasks. Staff members of the company report tohim relating to the internal affairs of the organisation. On the other hand leaders are also play a vital role forinfluencing employees and improving their behaviour. This report explains about theories of leadership thatincludes situational, system and contingency model. According to situational theory leaders can adopt andof these four styles. Telling, selling, participation and delegation. Telling is high task and low relationshipapproach and leaders needs to adopt these that ensures what to do(Yager., 2012). Leaders can also adoptdelegation style in which they can interfaces with persons for leading them.TASK 1P1 Roles and responsibilities of managers and leaders of M&SManagers perform vital role in M&S. They deals with legal documents as a head of the company.They are important for each department and for smooth functioning of the firm. As a managers of theorganisation, they have to perform with motivational power so that it will helpful to encourage employeesand other subordinates. It is also required for interacting with outsiders of the organisation. So the managersof M&S receives the information relating to internal and external work or events that is helpful tounderstand the environment of the organisation.A manager should try motivate employees for achieving their highest capabilities. They providereward to employees for their work performance and success.. The main responsibility of manager is toadminister day to day requirement and operation of organization. Managers of M&S must follow legalobligations on timely basis and rules and regulation of internal affairs(Wiig., 2012). They ensures all therequirements relating to production and marketing department. Another responsibility of manager ofcompany is he has to work more than other employees or staff members. They should monitor the progressof organisation. Leader of M&S sets goals and objectives. They make vision and mission for the organisation.Leadership plays an important role for encouraging, motivating, leading and guiding employees for theirwork performance. Leadership can be understood by the activity of leading workforce to achieve definite1

goals. Leaders are fully responsible for employee performance and organisational productivity. Leadershipinvolves the activity of clear vision and building morale of employees. Leaders of M&S are also equally responsible as managers. Mainly they are responsible for setting aclear vision and making objectives to achieve them. They must understand the work performance ofemployees and influence them to work hard. Another responsibility of leader is to motivateemployees(Swarbrooke and Page., 2012). It means to find out needs and expectations of employees toachieve success in the career and communicate all the information relating to its business strategies. It isalso a responsibility of leader to build morale of workers in the firm to achieve common goals.LeadermanagerLeaders try to improve the effort of employeesand guide them towards the business goals.Manager of the organisation has to makestrategies for developing business workperformance.It includes leading, encouraging, training andguiding employees to achieve business goals. It includes communication, hiring, training,disciplining employees, motivating anddecision making process.A good leader explains the importance of goalsof company and provide help to get desiredoutcomes.Managers are solely responsible for effectivefunctioning of the organisation and forachieving long term goals(Kim and Feamster.,2013).Leaders provides the way of working toemployees. They influence workers what to dothe work and how to do. Managers usually operates the departmentalwork efficiently. Managers provides guidelinesfor accomplishing the task. P2 applying roles of leaders and functions of managers of M&S in different situationsThere are different roles of a manager and leader of the organisation. They performs differentactivities like leading and managing employees. M&S is a retailer company that have some objectives andgoals to reach at a well known position in the market. So there are many situations where managers andleaders have to perform their roles in different ways. Setting vision and goals- In the situation of setting vision and goals, leader ensures possibilities andinspire people to do the work according to objectives and on the other hand managers create strategies to2

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