Roles and Characteristics of Leaders and Managers in Operations Management

This document discusses the roles and characteristics of leaders and managers in operations management. It explores different theories and models of leadership, such as the great man theory, trait theory, contingency theory, situational leadership, and behavioural theory. It also explains the key approaches to operations management, including Six Sigma and Total Quality Management, and the role that leaders and managers play in implementing these approaches. The document uses Tesco as a case study to illustrate these concepts.