Annotated Bibliography on Use of Social Media in Workplace Communication

This annotated bibliography provides a comprehensive collection of reliable sources on the use of social media in workplace communication. It explores the impact, benefits, and challenges of social media in globalized organizations. The sources cover topics such as information sharing, motivation, employee engagement, innovation culture, and organizational performance.

MANAGEMENT
BUSINESS COMMUNICATION

ANNOTATED BIBLIOGRAPHY 1
Introduction
With the increased globalisation, the organisations are largely dependent on the use of
information and communication technologies in varied business functions and operations.
The objective of the work is to locate a range of reliable sources in order to address the
contemporary business issue on the lines of globalisation, management and communication
that is the “Use of the social media in the communication at the workplace."

ANNOTATED BIBLIOGRAPHY 2
Source 1
Leonardi, P. M. (2017). The social media revolution: Sharing and learning in the age of leaky
knowledge. Information and Organization, 27(1), 47-59.
The author collected the data from a financial services firm in order to assess the
significance of social media usage by the employees in a modern organisation. The author
highlights the differences in modern communication in the entity which involves less time,
wide audience coverage, and does not require the managers to be physically present. In
addition, the author highlights how social media is becoming the means of the motivation of
employees and timely communication among the various groups in the entity. The author has
been conducting researches in the field of implementation of technologies in order to improve
the organisational networks. This work of the author is chiefly focussed on the information
sharing using the social media and potential leakages that can take place in the process. The
article will aid in gaining a better insight into the technological implications in globalised
organisations.
Source 2
Treem, J. & Leonardi, P. (2013). Social Media Use in Organizations: Exploring the
Affordances of Visibility, Editability, Persistence, and Association. Annals Of The
International Communication Association, 36(1), 143-189. doi:
10.1080/23808985.2013.11679130
In this work, the author Leonardi had collaborated with researcher and author Jeffery
Tream who has been working in the same field of integration of organisation and technology.
Tream is primarily focussed on the studies of the communication and the investigation of the
issues such as the social media in the organisational contexts. The work describes the four
various kinds of affordances namely, visibility, edit ability, association and persistence that

ANNOTATED BIBLIOGRAPHY 3
are gained from the usage of social media in an entity. The article states the three ways in
which the communication reforms the organisational functions are the sharing of information,
building the relationships, and facilitating socialization. The article is based on the
comprehensive theoretical review of the topic enabling the readers to get an insight into the
topic from scratch. The article would aid in the understanding of the different perspectives as
accorded into various works, presented in the review.
Source 3
Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition,
history, and prospects for the study of social technologies in organizations. Journal of
Computer-Mediated Communication, 19(1), 1-19.
Leonardi further collaborates with Marleen Huysman and Charles Steinfield whose
works are equally notable in the area of media, information, digital innovation, work and
organising. These are important concepts in the working of the modern globalised enterprise.
The paper is useful and different as it sheds light on the historical features of communication
channels in the corporate world and the future outlook of the same. The work highlights the
significance of the “echo chamber” or the “leaky pipe” in the social media communication
channels where the information shared in an entity can reach to the unintended audience and
can be further misused. In addition, the work also highlights the barriers in communication
that may lead to communication failures. The article states that there is necessity and wide
scope for further research and the improvements to be implemented in the entities for the
overall management.

ANNOTATED BIBLIOGRAPHY 4
Source 4
Baruah, T. D. (2012). Effectiveness of social media as a tool of communication and its
potential for technology enabled connections. International Journal of Scientific and
Research Publication. 2(5).
The article states that that social media usage in the organisation has grown by leaps
and bounds in a way that the same has reformed or marketing purposes, has been less time
consuming and has led to the overall savings in the cost of an entity by bridging the gap
between the members of the entity. The paper is effective in a way that it makes the use of the
survey method and the observation method, the quantitative and qualitative techniques to
comprehensively study the social media implications on communication channels of an
enterprise. In addition, the inclusion of the graphs and figures makes the readers easy to
connect with the work. Some of the important points highlighted in the work are the
improved collaboration among the members, sharing of information through the conduct of
meetings from a distance, thereby effective sharing of information in the corporate climate.
The article is one of the most celebrated works in the field of communication and information
technology.
Source 5
El Ouirdi, A., El Ouirdi, M., Segers, J., & Henderickx, E. (2015). Employees' use of social
media technologies: a methodological and thematic review. Behaviour & Information
Technology, 34(5), 454-464.
The author Asma El Quirdi and Mariam El Qurdi are experts in the field of
organisational studies, Human Resources and Business Administration and hence the
contribution to the said work. The work explores the five key areas namely the legal aspects
and policies, knowledge management, human resources management, sharing and learning

ANNOTATED BIBLIOGRAPHY 5
and communication to demonstrate the impacts of the use of the social media on the
processes within an enterprise. The method adopted by the researchers is the systematic
literature review methodology of the 66 widely known articles from the above-stated fields.
The article highlights that a proper framework must be designed with detailed guidelines to
communicate using social media in an organisation. The article further states that there is an
overall benefit in the form of enhanced peer support and cutting in the communication
budgets with the use of social media. The article focusses on both the horizontal and vertical
communication process in an organisation. The source is in line with the other sources based
on the organisational effectiveness and communication process.
Source 6
Haddud, A., Dugger, J. C., & Gill, Preet. (2016). Exploring the impact of Internal Social
Media Usage on Employee Engagement. Journal of Social Media for Organizations,
3(1).
The source is focussed on the study conducted in a multinational organisation based
in North America comprised of 1600 employees. The source is different from the previous
ones as it involves the study of the first-hand experiences of the employees by the conduct of
the interviews. The work highlights the fact that every Fortune 500 company makes the
extensive use of social media for internal and external communications and thus, in order to
strive for long term success and growth effective use of social media is vital. The article is
useful to analyse the internal value additions of social media communication such as
employee motivation, employee retention, collaboration in the working, and overall
employee engagement. Thus, the source is primarily focussed on the use of social media by
the employees.

ANNOTATED BIBLIOGRAPHY 6
Source 7
Linke, A., & Zerfass, A. (2011). Internal communication and innovation culture: developing
a change framework. Journal of Communication Management, 15(4), 332-348.
The article highlights that the social media usage in an entity can accelerate the
change management in an organisation and therefore needs management’s attention. What
sets the source apart from the other sources is that it involves graphical analysis and
analytical reasoning. The presentation in the form of line charts backs the effectiveness of the
source. The analysis is further combined with the review of the existing literature on the
implementation of the innovation culture in an organisation through the efficient use of social
media in various internal and external communications. The work highlights an important
point that social media requirements change with the change in the difference in the job role
of the employees.
Source 8
Ruck, K., & Welch, M. (2012). Valuing internal communication; management and employee
perspectives. Public Relations Review, 38(2), 294-302.
The source is focussed on reviewing the various assessment studies conducted in
between the year 2004- 2010 on the lines of various aspects of the internal communications
within the global organisations. The assessment studies selected for the purpose were not
only from the academic backgrounds but also from the consultancy fields. The source is one
of the most effective in terms of the presentation in the form of tables, which makes it easier
for the readers to understand the source, and it additionally presents the dual perspectives of
the management and employee for the social media use in an entity.

ANNOTATED BIBLIOGRAPHY 7
Source 9
Stamati, T., Papadopoulos, T., & Anagnostopoulos, D. (2015). Social media for openness and
accountability in the public sector: Cases in the Greek context. Government
Information Quarterly, 32(1), 12-29.
The author Thanos Papadopoulos has been additionally engaged in the research in the
field of Computers & Operations Research, Logistics and Supply Chain Management and
similar other fields of organisation. In addition, the background of the author Teta Stamati is
similar in a way that previous works are connected to the cultural values of employees and
the impact on the organisation. The present work is chiefly concentrated on public sector
organisations in Greece. The source is useful in a way that it renders a separate perspective
from the earlier sources that are primarily focussed on private entities. Thus, the work
highlights that even the government operations and regulatory communications can be
improved with the use of social media efficiency usage in an entity. The work states that in
addition to the enhancement of the communication channels, social media induces a
transparent and accountable culture within the enterprise. A comprehensive study conducted
in the source further makes it useful which is further presented in the tabular form, thereby
making the readers connected to the data.
Source 10
Parveen, F., Jaafar, N. I., & Ainin, S. (2015). Social media usage and organizational
performance: Reflections of Malaysian social media managers. Telematics and
Informatics, 32(1), 67-78.
The last source selected makes use of the interview technique and therefore different
from other sources except the source 6. The six social media managers of different entities of
various fields have been interviewed in the research conducted to assess the influence of

ANNOTATED BIBLIOGRAPHY 8
social media communication in different industry scenarios. The source mainly concludes on
the line that the social media communications deeply enhance the promotion, advertising,
building the customer relations and branding of the products and services and therefore saves
money, time and effort of the marketing managers. The work also brings in the light that
different industry requires different legal, regulatory and the disclosure requirements to be
complied with and the same must be taken care of while displaying content on the social
media.

ANNOTATED BIBLIOGRAPHY 9
References
Baruah, T. D. (2012). Effectiveness of social media as a tool of communication and its
potential for technology enabled connections. International Journal of Scientific and
Research Publication. 2(5).
El Ouirdi, A., El Ouirdi, M., Segers, J., & Henderickx, E. (2015). Employees' use of social
media technologies: a methodological and thematic review. Behaviour & Information
Technology, 34(5), 454-464.
Haddud, A., Dugger, J. C., & Gill, Preet. (2016). Exploring the impact of Internal Social
Media Usage on Employee Engagement. Journal of Social Media for Organizations,
3(1).
Leonardi, P. M. (2017). The social media revolution: Sharing and learning in the age of leaky
knowledge. Information and Organization, 27(1), 47-59.
Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition,
history, and prospects for the study of social technologies in organizations. Journal of
Computer-Mediated Communication, 19(1), 1-19.
Linke, A., & Zerfass, A. (2011). Internal communication and innovation culture: developing
a change framework. Journal of Communication Management, 15(4), 332-348.
Parveen, F., Jaafar, N. I., & Ainin, S. (2015). Social media usage and organizational
performance: Reflections of Malaysian social media managers. Telematics and
Informatics, 32(1), 67-78.

ANNOTATED BIBLIOGRAPHY 10
Ruck, K., & Welch, M. (2012). Valuing internal communication; management and employee
perspectives. Public Relations Review, 38(2), 294-302.
Stamati, T., Papadopoulos, T., & Anagnostopoulos, D. (2015). Social media for openness and
accountability in the public sector: Cases in the Greek context. Government
Information Quarterly, 32(1), 12-29.
Treem, J. & Leonardi, P. (2013). Social Media Use in Organizations: Exploring the
Affordances of Visibility, Editability, Persistence, and Association. Annals Of The
International Communication Association, 36(1), 143-189. doi:
10.1080/23808985.2013.11679130