Roles of Management and Leadership in Marks & Spencer

Journal

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Roles of management and leadership within an organisation................................................3
Examine the principles of management and critically evaluate the work related skills which is
observed in practice to determine the area for improvements................................................5
Evaluation of Work related skills for management practices.................................................6
Explore the competencies demonstrated and consider how personal professional practice
could be enhanced..................................................................................................................8
The strategic aims of the business and explore within analysis the role of manager addition to
how they contribute to performance and strategic direction of business...............................9
CONCLUSION..............................................................................................................................10
REFERENCES:.............................................................................................................................11
Books and Journals...............................................................................................................11

INTRODUCTION
Leadership refers to the activity, ability and skill of person or group of person to guide,
influence, and lead team members of an organisation (Bislimi and Schnitler, 2020). Whereas,
management has been determined as the process of planning, organising, directing, controlling
and managing business activities addition to workforce to achieve the organisation goal
effectively. Both management and leadership helps a company to increase effectiveness and
productivity in order to get competitive advantage. Marks and Spencer is taken to be considered
for this project which is a multinational retail company situated in London, UK. It was
established in 1884 by Thomas Spencer and Michael Marks to provide variety of beauty items,
clothing, food product, home products and many more to people.
This project covers the evaluation of experiential work related skills linked to
management and leadership roles as well as requirements in an organisation. Further, it
highlights the analyses of the role of manager in contributing to the strategic aims and direction
of an organisation
MAIN BODY
Roles of management and leadership within an organisation
Manager of Marks & Spencer perform multiple activities such as planning, organising,
staffing, directing and controlling the operations addition to human resources in order to meet
desired goal. For this professional have to play various management and leadership roles that are
mentioned below-
Roles of management
There are various roles of management in Marks & Spencer such as informational,
decisional and interpersonal The roles of management in context to Mark & Spencer are as
follows-
Roles of
management
Description
Informational It includes multiple management roles which a manager has to play such
as disseminator, spokesperson and monitor to share information to both
directors or top executives along with employees for systematic working

(Gekara and Thanh Nguyen, 2018). Such as in Marks & Spencer,
management perform all these roles to provide information related to
finance, new technology, change in policy, employee’s performance and
training requirements.
Decisional In this management of Marks & Spencer plays roles of entrepreneur to
search new opportunities for growth and implement new operation process
by using advance technology (Hooijberg and Watkins, 2021). Further,
they perform role of negotiator and resource allocator to complete the
project by optimum utilising resources in right manner. Also, they handle
various unexpected crises and event along with take effective decision to
overcome form crises.
Interpersonal In this management of Marks & Spencer plays all practices of leader,
liaison, figurehead in order to serve as mediator between employees and
top executives addition to external parties also.
Roles of leadership
In Marks & Spencer, leaders play various leaderships roles which increase the productivity
and performance of company that are as follows-
Roles Description
Mentoring It is a role in which leader of Marks & Spencer guide, manage,
develop and motivate new employees in right manner in order to
achieve both personal or company goal (Nguyen, Shen, and Le, 2021).
They provide training to employees and mentor their performance time
to time to increase their productivity so they complete complex task
with efficiency.
Decision making It is most important role which every leader has to play to perform
their practices effectively. In Marks & Spencer, leader have to take
various effective decisions regarding assigning of duty of employees,