Management in Healthcare: Role and Responsibilities

This article discusses the role and responsibilities of healthcare managers in creating an atmosphere for providing quality healthcare and maximizing profit. It also explores the accreditation process and provides mock survey questions for the accrediting agency. The article focuses on a hospital in the United States and the Commission on Accreditation of Rehabilitation Facilities (CARF) as the accrediting agency.

Running head: MANAGEMENT
MANAGEMENT
Name of the student:
Name of the university:
Author note

1
MANAGEMENT
Introduction:
With the growing prevalence of health care sectors, the need of effective health care
sectors and health care managers are intensifying. In this case, appropriate and effective
leadership is one of the most desired competencies of the manager which further facilitate
quality of care in the hospital (Obama, 2016). The basic accountability of health care
managers is to create an atmosphere which can provide necessary as well as improved health
care at maximum profit (Islam et al., 2015). They are responsible for budget, monitoring quality
and safety of the clients, administer payroll, and regularly communicate amongst staffs. This
assignment will provide a mock survey for the accrediting agency for that facility.
Discussion:
Type of the organization:
This organization is a hospital of United States which provide health and human services
to the child, women and older adult of the community (Obama, 2016). This hospital provides
type of such as therapeutic services, diagnostic, curative, rehabilitations and care of
emergencies. The hospital also provides antenatal, post natal, family welfare services along with
health educations.
Type of accrediting agency:
The accrediting agency which will conduct a site survey is CARF. The Commission on
Accreditation of Rehabilitation Facilities, CARF is a nonprofit organization which focuses on
improving the quality of services in health and human services (Www.carf.org, 2019). In order
to ensure the standard of the health and human services, CARF sends a team of expert

2
MANAGEMENT
practitioners for completing an on-site survey of the service provider (Www.carf.org, 2019).
They ensure that the healthcare services achieve the highest quality of care for their customers.
Mock questions:
What is your Gender Male Female Others
What is your Age 15 to 24 25 to 35 36 to 45 46 to 60 60 +
What is your speciality Manag
er
Nurse Physicians Midwives Occupatio
nal
therapist
How long have you been employed in
the hospital
<1 year 1 to 5 year 5 to 10
years
More than
10
More than
20 years
Do you think about the hospital is
adhering to quality?
strongly
Agree
Agree Sometimes Disagree Strongly
disagree
Do you think it improves patient
safety and satisfaction?
strongly
Agree
Agree Sometimes Disagree Strongly
disagree
Do you think it provides adequate
care to disable patients?
strongly
Agree
Agree Sometimes Disagree Strongly
Disagree
Do you think professionals follow
protocol for patients of the rehab
strongly
Agree
Agree Sometimes Disagree Strongly
Disagree
Rate the patient satisfaction 1 2 3 4 5
What are the challenges you face
while providing care to the child and
older adults
Langua
ge
Autonom
y
Religious
values and
belief
Professio
nal terms
Dignity
Do you think it provides the
treatment for addiction
strongly
Agree
Agree Sometimes Disagree Strongly
Disagree
Rate your quality of care 1 2 3 4 5
What are recommendation for
improving quality of care?
Trainin
g Workshops curriculum
Culturall
y diverse
backgroun
d
Clinical
supervision
Do you think it will improve patient
satisfaction?
strongly
Agree
Agree Sometimes Disagree Strongly
Disagree
Do you think organization can
contribute to cultural competency
strongly
Agree
Agree Sometimes Disagree Strongly
Disagree
*in this mock question, 1 is consider as lower and 5 is considered as highest.

3
MANAGEMENT
Conclusion:
Thus on a concluding note it can be said that accountability of health care managers is to
create an atmosphere which can provide necessary as well as improved health care at maximum
profit. CARF is one such accrediting agency which visit the hospital for evaluating standard. In
this case, hospital must meet the criteria for accreditation.

4
MANAGEMENT
References:
Islam, S. R., Kwak, D., Kabir, M. H., Hossain, M., & Kwak, K. S. (2015). The internet of things
for health care: a comprehensive survey. IEEE Access, 3, 678-708.
Obama, B. (2016). United States health care reform: progress to date and next
steps. Jama, 316(5), 525-532.
Www.carf.org (2019). CARF International, , Commission on the Accreditation of Rehabilitation
Facilities. [online] Available at: http://www.carf.org/home/ [Accessed 19 Sep. 2019].