Management in the Hospitality Industry

Running head: MANAGEMENT
Management
Name of Student
Name of University
Author Note

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MANAGEMENT
Table of Contents
Part 1: Introduction....................................................................................................................2
Part 2: The rooms division.........................................................................................................3
Part 3: Organisation of Front office department........................................................................4
Part-4: Organisation of Housekeeping department....................................................................4
Part 5: Management of inventory and equipment......................................................................5
Part 6: Characteristics of housekeeping equipments and supplies.............................................5
Part-7: Laundry room management...........................................................................................6
Part-8: The cleaning functions...................................................................................................7
Part 9: Safety, security and infectious diseases..........................................................................8
Part-10: Environmental management and sustainability............................................................8
Bibliography...............................................................................................................................9

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Part 1: Introduction
Hospitality industry can be categorised in the service industry that includes lodging,
theme parks, travelling as well as transportation. Globally this industry has managed to help
in the development of various countries as a potential tourism destination. It is for the
development of efficient hospitality industry that destinations like London and Greece have
emerged as top tourist destinations in the world.
As stated by Loon, Aung and Tin (2018) the tourism industry in Canada is steady in
terms of revenue generated and has been consistent in its approach to gaining the interests of
the tourists. The tourism industry in Canada employs over 600,000 people and earns about 78
billion in revenue. In the USA, the tourism industry serves millions of international and
domestic tourists on a yearly basis and is a large source of income for the people.
Tran (2019) commented that the different types of lodging establishments include
hotels, resort, motel and hostel. The difference is that in the case of hotel is a commercial
places that is established in popular destination. However, in the case of resort the lodging
provides a centre of attraction for the tourists. Motels provide lodging opportunities to the
people that undertake long route travel via highway while hostels are cheaper than the
remaining lodgings and can be ranked from one to three stars.
For the assignment the hotel that is in focus is the Good Hotel that is situated in
London. The lodging facility provides customers with an experience of residing in an ultra
modern establishment that includes compact rooms in a modern Dutch decor manner. It
provides continental breakfast buffet and is located 2 miles away from the Museum of
London Docklands (Goodhotellondon.com, 2019).

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Part 2: The rooms division
The roles, responsibilities and duties of the people working in the hotel is to ensure
that every customer remain satisfied with the services provided and that discrepancies in the
form of room rates or maintenance are not faced by the customers. In this regard, it can be
said that the innovative nature of the rooms need to be maintained properly so that customers
residing in the rooms feel an atmosphere related to home (Goodhotellondon.com, 2019).
The communication between the different departments of the hotel needs to be
accessed so that an understanding of the coordination between the employees can be
identified. It is the major duty of the HR department to recruit talented people that can help in
the growth of the hotel (Zemke et al., 2015). Therefore, in Good Hotel London the
relationship between the HR departments, maintenance, sales and management provides
opportunities for interaction and satisfaction of the customers. The communication
maintained is stable and provides the employees with an opportunity to develop strong
interaction with one another.
As stated by Berezina et al. (2016) the front office of a hotel is important as it deals
with the customers directly by phone or in person. In the case of the Good Hotel London, the
front office provides opportunities for to the customers to understand the rooms that are being
provided by the hotels and the places of interest that exists around the hotel.
On the other hand, the housekeeping group have the responsibility to maintain the
cleanliness of the hotel premises which includes the rooms, outside porch and parking lots so
that customers does not make complains about any type of dissatisfactory activities during
the stay at the hotel.