Concept of Quality System and Continuous Improvement in Management

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

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MANAGEMENT
Table of Contents
Task 1...............................................................................................................................................2
Question 1: Concept of quality system and its role in maintaining continuous improvement....2
Question 2: Assistance provided by knowledge management for continuous improvement......3
Question 3: Benefits of analysing performance measures...........................................................3
Question 4: Description of six sigma continuous improvement model.......................................3
Question 5: Importance of information on continuous improvement..........................................4
Question 6: Importance of analytical and lateral thinking...........................................................4
Question 7: Relation of continuous improvement to other systems............................................5
Question 8: Case study.................................................................................................................5
1. Utilise participation techniques with employees..................................................................5
2. Initiating continuous improvement activities.......................................................................6
3. Importance of mentoring and coaching................................................................................6
4. Importance of sustainability practises to reduce costs and provide competitive advantage 7
5. Use of knowledge management systems to capture options................................................7
Task 2...........................................................................................................................................8
1. Vision and mission...................................................................................................................8
a. Encourage staff to exercise initiative and participate in decision making process...............8
b. Meaning and appropriateness of CPI...................................................................................8

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MANAGEMENT
2. Implementation plan................................................................................................................8
a. Define, measure, analyse, improve, control.........................................................................8
b. Components of a project team..............................................................................................9
c. Identifying tools to be used................................................................................................12
d. Addressing suitability requirement....................................................................................12
e. Legislative requirements.....................................................................................................13
f. Importance of mentoring and coaching..............................................................................13
g. Framework for communicating information......................................................................13
h. Developing KPIs to measure achievements.......................................................................14
Reference.......................................................................................................................................15

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MANAGEMENT
Task 1
Question 1: Concept of quality system and its role in maintaining continuous improvement
Quality system can be considered as a formalised system that can help in documenting
processes, procedures and responsibilities that can help in attaining quality policies as well as
objectives. Boer et al., (2017) stated that it is necessary that coordination and direction with the
activities undertaken in an organisation be made so that policies and objectives of an
organisation can be improved. Quality systems serve various purposes that include:
 Improvement of processes
 Reduction of wastes
 Lowering of costs
 Facilitating and identification of training opportunities
 Engaging staffs
In this regard, some of the roles that can be associated with quality system that can help
in continuous management include:
 Meet the requirements of the customers, which can help in the development of
confidence in an organisation. According to Fukuda (2018), this can lead to customers
that are more loyal as well as repeat business and sales
 The organisational requirements are also met which can ensure compliance with the
regulations as well as the provision of products and services.