Management and Operations Assignment: Mark & Spencer

Added on - 06 Jun 2020

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Management and Operations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Define and compare the different roles and characteristics of a leader and a manager........1M1: Differentiate between role and function of a leader and manager.......................................3TASK 2............................................................................................................................................3P2. Application of role of a leader and function of a manager in various situations..................3P3. Apply various models and theories including situational leadership....................................4M2: Strengths and weaknesses of various approaches...............................................................5D1: Analyse and evaluate various approaches and theories to leadership..................................6TASK 3............................................................................................................................................6P4. Key approaches of operations management and role of managers and leaders....................6P5: Importance and value of operations management in achieving business objectives............7M3: Managers and leaders can improve efficiencies of operational management.....................7TASK 4............................................................................................................................................8P6: Business environmental factors upon operational management...........................................8M4: Factors that affects business operations and decision making process...............................9D2. Application of operations management................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10.......................................................................................................................................................11
INTRODUCTIONOperation management is considered as a heart of company which contributes theirmaximum efforts in converting inputs into useful output in order to provide extra value to thetargeted customers. Operation management focuses on performing operational activities throughimplementing planning, designing, monitoring and controlling which help in achieving desiredobjectives (Akkerman, Farahani and Grunow, 2010). The main purpose of this report to providethe importance of role of manager and leader in achieving growth and success of an organisation.Mark and Spencer (M&S) Ltd., which is one of the leading retail sector industry in UK is takenfor the purpose of preparing this report. It will cover various approaches and theories which areapplied in influencing the business activities.TASK 1P1. Defining and comparing different roles and characteristics of a leader and managerManager and leader both perform important and different roles in achieving the desiredgoals and objectives. The roles of managers and leaders in M&S Ltd. are described as follows:Leaders:It refers to the person who has skills and abilities to motivate their workers inorder to get work done from them in an effective and efficient manner. They are responsible tocreate and maintain a healthy environment at workplace through providing guidance anddirection to achieve the desired targets. The main objective of leader is to influence and inspirethe employees in order to improve their skills and capabilities to perform well (Barratt, Choiand Li, 2011). They mainly focus on bringing unity among employees members andencouraging them to work as a team in order to bring maximum positive result. Leaders shouldbe supportive in nature and required to collect feedback and problems that their employeesfaces during performing business activities and accordingly implement corrective measure inorder to resolve them in an effective and efficient manner.Manager:It is the one who formulate effective polices and strategies in order to achievedesired objectives of company. They are responsible to conduct training sessions anddevelopment programs with a motive of improving their skills and knowledge so that they canable to contribute maximum efforts in achieving organisational goals in profitable manner.Manager of M&S Spencer Ltd. Are responsible to manage business operations and controlunnecessary activities which can affect the performance of company in negative way.1
Therefore both manager and leader of M&S Spencer Ltd. Contribute their maximum effortsusing their effective skills and capabilities to achieve desired goals within pre-determined timeperiod (Binder and Edwards, 2010).Difference between the managers and leadersAs they both perform with the help of skills and knowledge to achieve commonobjective of company but in different way. Manager is one who create policies and strategieswhereas leader is one who direct employees to follow such polices in order to achieve pre-determined target. The difference between managers and leaders are explained as under:ManagersLeadersHe is the one set objectives of company whichneed to be achieved within limited period oftime.He is the one who follow such policies andguidelines implemented by manager to achievedesired target.Managers are responsible to provide guidanceto to the groups.Leaders are responsible to guide and direct inteam.Managers communicate their employees toperform their delegated task within limitedperiod of timeLeaders implements motivational programs totheir members to improve their skills andabilities so that they can perform task inprofitable manner.Manager is one who always ready to take riskto achieve best possible outcome.Leader should concentrate to follow variousmethods and techniques to reduce risk whichcan not affect the performance of company.In M&S Spencer Ltd. A UK company which deals in manufacturing and sellingclothing, homes products and luxury food products. So it is important for management ofcompany to develop effective strategies in order to enhance productivity and profitability. Themanagers of M&S Spencer Ltd. are responsible to establish standards wit a motive ofimproving overall performance of employees as well as company (Burke, 2013). Leaders withtheir effective and efficient communications skills motive its workers and direct them in orderto get work done from them in better way.2
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