Management and Operations: Characteristics and Roles of Leaders and Managers

Management and
Operations

Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Define and compare various characteristics and role of a leader and manager...................................3
TASK 2.......................................................................................................................................................6
P2 Examine examples of how the role of a leader and function of manager apply in situational contexts
.................................................................................................................................................................6
P3 Apply different theories and models of approach including situational leadership, system and
contingency.............................................................................................................................................7
TASK 3.......................................................................................................................................................8
P4 Key approaches to operations management and role that leaders and managers play.........................8
P5 Importance and value of operations management to achieve business goals....................................10
TASK 4.....................................................................................................................................................11
P6 Factors within the business environment that impact operational management and decision making
...............................................................................................................................................................11
CONCLUSION.........................................................................................................................................11
REFERENCES..........................................................................................................................................11

INTRODUCTION
Management and operations is defined as the procedure based on the concept in relation
with transformation of various inputs like raw material into finished products as well as services.
It is been considered as a process in which various profitability is acquired and gets developed
because it helps an organization to cover large market share and a working potential also gets
enhanced. As all customers have different demands so it is very crucial for company to fulfill
those requirements(Hong and et.al, 2021).The below report is based on Starbucks. It is an
American multinational organization of roaster reserves and coffeehouse. The company is
located in Seattle and is considered as the largest coffee chain. The below report involves
different roles and characteristics of leader and manager, certain examples of how role of leader
and function of manager apply in different situations, theories and model, key approaches to
operations management, importance and value and factors within the business environment.
TASK 1
P1 Define and compare various characteristics and role of a leader and manager Leader:- In context with leader they are the individuals who have responsibility to
influence other people in order to increase working ability of employees so that they can
achieve all goals and objectives. To influence and motivate other people different
leadership styles are applied as well as theories because there are various changes that
happen in certain situations so with respect to this all styles are applied. In context with
Starbucks, their leader has the responsibility to provide efficient facilities to all their
employees so that they feel happy and achieve all targets in a better way. A leader is a
person who makes all decisions in relation with specific tasks and has the ability to
motivate other members.
 Managers:- A manager is a person who is defined as an individual who has the role to
control as well as monitor all situations that happens in an organization and evaluates that
all activities are been done in a proper manner( Chawla, and et.al, 2021). It is their role
and responsibility to manage all activities and effectively perform it. In case of Starbucks,
the manager has the responsibility to perform their duty in efficient way and provides all
necessary training so that all activities in organization goes on in easy way. They has the
capability to motivate their employees by having good conversation so that everything
becomes clear to them and all leadership styles get applied in accordance with certain
situations.
Role of leader:-

 Decision maker:- It is the most important role of leader to make decisions with respect to
all situations. They have to work on their decision making process on constant basis and
think on all conditions that may arise at any point of time. All decisions had to be made
by leaders so in context with Starbucks, the leaders have the role to implement all
decisions all effectively perform all their management operations.
 Influencer:- This is another role which leader has to motivate and influence other team
members so that employees can achieve all their targets and initiate their capability They
do effective communication with their team members and interact with them on daily
basis so that they also feel good that their leaders are performing their roles and good
flexibility is there within whole organization.
 Team leader:- In an organization no task can be performed in a good way if there is no
leader in the organization who can motivate their employees so that all target can be
achieved( Braganza and et.al, 2021). It is their role to get indulge into a specific task and
make sure that everything is done in proper and adequate manner and if any kind of
changes happens in the organization then everything should be clear among all team
members.
Characteristics of leader:-
 Communication:- It is the most crucial function of leader to have good communication
skills and whatever happens in the organization all team members must know about it. It
is necessary that team members should get feedback also that how they are performing on
continuous basis so that they can improve their performance in better way.
 Courage:- A leader should always be the person who have the courage to make proper
decisions. As there are different goals and targets and it is also needed in the organization
to take various risks and show their courage to deal with all situations( Metters, 2021).
Role of manager:-
 Delegating responsibilities:- It is defined as the responsibility which manager has to
perform in order to divide certain tasks and assign them to team members with respect to
their skills. It is done with the procedure of segmenting them and assigns them in a timely
manner. When they ‘perform all roles they should also get rewards so that they feel more
happy.