This comprehensive report delves into the intricacies of management operations, exploring the distinct roles and characteristics of leaders and managers. It examines how these roles manifest in different situational contexts, applying various leadership theories and models, including situational, systems, and contingency approaches. The report further analyzes the key approaches to operations management, highlighting the importance and value of this discipline in achieving business objectives. It critically evaluates the factors within the business environment that impact operational management and decision-making, including political, economic, social, technological, and legal influences. The report concludes with a case study of Argos, a UK-based retail company, showcasing how effective operations management contributes to its success.
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