MANAGEMENT & OPERATIONS 1 INTRODUCTION 3 TASK 13 1.1: Role and characteristics of a leader and managers3 TASK 26 2.1: Roles of leaders and functions of managers in different situations6 2.2: Various models and theories of approach including leadership styles 6 TASK 38 3.1: Key approaches to operations management 8 TASK 410 4: Dimensions of the Contemporary business environment10 CONCLUSION 11 REFERENCES 12 INTRODUCTION Management and operations are the key elements of an organisation. Managers: Managers are responsible