Managing and Operations

MANAGEMENT &
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1: Role and characteristics of a leader and managers..........................................................3
TASK 2............................................................................................................................................6
2.1: Roles of leaders and functions of managers in different situations.................................6
2.2: Various models and theories of approach including leadership styles...........................6
TASK 3...................................................................................................................................8
3.1: Key approaches to operations management....................................................................8
TASK 4..........................................................................................................................................10
4: Dimensions of the Contemporary business environment.................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management and operations are the key elements of an organisation. It is refers to
carrying out different business activities in effective and efficient manners for enhancing the
productivity and performance of the employees. Operations management is the field of
management which regulates the process of design to production of business activities for
producing products and services. The company taken for this assignment is Starbucks UK which
is a big food and coffee restaurant chain in UK. This report will discuss the role and functions of
managers and leaders in improving the performance of company. Through various leadership
theories, the key approaches of managers and leaders has been discussed along with importance
and value of operations management. Also this report will further discuss the strengths and
weakness of different theories and the factors of business environment that effects the operations
management and decision making process.
TASK 1
1.1: Role and characteristics of a leader and managers
Starbucks was established in 1971 and employing over 238,000 people on their over
28000 locations worldwide. Company has a wide range of food products and beverages for
meeting the demands and requirements of customers and market. Organisational structure of
Starbucks UK is flatter because there are very few levels of authority between administrative and
low level employees. This structure ensures that information is transferred easily from top level
to low level employees.
Leader: A leader is the person who is very knowledgeable in their field and who knows
how to lead people in times of need. Leader is responsible for structuring and managing the task
for achieving the desired goals and objectives of the company. These monitors the work and
performance of the low level employees. Leaders defines the plan and policies to workers which
were formulated by the management.
Managers: Managers are responsible for formulating the effective plans and policies in
order to execute and evaluate future business activities after assigning the roles and
responsibilities to their workers on the basis of their skills and capabilities for achieving desired
goals and managers (Giegerich, 2010) . There are many departments in Starbucks which are
supervised by managers such as project managers, line managers, departmental managers, etc.

They concentrate on providing guidelines and support to the team members for achieving the
objectives of the Starbucks.
Roles of a Leader:
Building team: In order to get positive result, it is important for people to work in a team
and gives their combined efforts. A leader is responsible for building a unique team with right
mix of skills to enhance the interest and working behaviour of team members to perform better.
Leaders of Starbucks should use right mix of employees for creating a unique team for achieving
team goals.
Motivator: For bringing improved and positive outcomes, it is important that every
employee of an organisation must work hard and give their best shot. So, leaders should act as a
motivator for encouraging employees by conducting various training and learning programs for
enhancing their skills and knowledge and brings motivation and self-confidence among them. It
is must for a leader of Starbucks to implement required policies and strategies to encourage the
members for contributing their maximum efforts.
Communication: Communication and coordination between employees and teams are
necessary for achieving desired goals. The main role of leaders of Starbucks is to communicate
effectively with their team members and higher authorities regarding strategies and polices setup
by management related to performance of an organisation and ensures that the employees are
performing in right manner.
Roles of a Manager:
Formulating policies and plans: Before executing future business activities, it is
important for an organisation have a suitable plans and policies which direct their workforce to
perform in right direction. Therefore, the managers here play an important role in formulating an
effective decisions and plans after getting feedbacks from their employees so as to ensure to get
maximum positive outcome in near future.
Monitoring and controlling: Managers control and regulates all business operations and
activities in a effective manner with a motive of providing quality products with the help of
utilising available resources in an optimum manner (Grant, Wong and Trautrims, 2017).
Providing training: The managers of Starbucks should require to conduct training
programs in order to enhance their employees skills and capabilities. Evaluation of employees
performance should require to carried out through comparing actual with expected performance.