management operations report

1.Please read the Assignment brief carefully. 2.Task 1 is done. 3.Use Coca-cola company.

MANAGEMENT
OPERATIONS REPORT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
2.1 ....................................................................................................................................................3
P1: Examine role of leader and function of manager in different situation context....................3
2.2:...................................................................................................................................................5
Application of different theories and model of approaches including situational, system,
contingency..................................................................................................................................5
M2 Assess the strength and weakness of different approaches. .................................................6
D1 Critically analyse and evaluate different theories and approach in given context.................6
2.3:...................................................................................................................................................6
P4 Examine the key approaches to operation management and role of leader and manager......6
P5 Explain significance of operation management to successfully meet business objectives.. . .7
M3 Evaluation on how leader and managers improves efficiencies of operational management.
......................................................................................................................................................8
2.4:...................................................................................................................................................8
P6 Description on the factors that impact upon operational management and decision making.
......................................................................................................................................................8
M4 Description on how different factors affect business environment.......................................9
D2 Critically evaluate application of operation management and factors impact on business
environment.................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management is termed out as set of principles that relates with functions of planning
organising, directing and controlling business functions to accomplish organisational objectives
(Berry, Broadbent and Otley, 2019). On the other hand, operations called out as to manage the
inner workings of business to run its efficiently as possible. In addition to this, operation
management defined as multi disciplinary field that put consideration over managing all aspect
of organisation operations.
The present report is based on business activities of Coca-Cola, it is manufactured by the
Coca-cola company. It is world's third largest most valuable brand.
Furthermore, report will outline the topic as to examine the role of leader and function of
manage apply in different situational context. Also, different theories and model of approaches
will be outlined with use of situational leadership, system leadership and contingency. Lastly,
key approaches to operation management will be defined to improve the efficiencies of
operational management.
TASK 2
2.1
P1: Examine role of leader and function of manager in different situation context.
Coca- Cola is an entity that ensures to run out business practices and functions effectively
in any situation. Henceforth, leader and manager of the enterprise plays the crucial role to
perform business activities effectively that aids to handle complex situation. This can also assist
to impact the working of enterprise (Calás and Smircich, 2019). Therefore, the varied situation
arises in chosen enterprise are outlined as-:
Employee conflicts- It is one of the common situation that leads to create the barriers that can
affect the working of enterprise. Thus, changes in operational functions, procedures and policies
leads to arise resistance among employees (Deterding, 2019). This helps to create the
environment and carried out smooth working conditions. Thus, conflicts among the employees
can hamper the working conditions and brings out the negative results. For Example- changes in
working times without any prior communication can arise the situation that can create negative
working in enterprise. Hence, role of leader and manager in situations as are-:

Manager- It is termed out as an individual who plays responsible part in managing performance
of enterprise. Managers to must take the meetings with employees and takes immediate actions
in terms to deal with situation.
Leader- They must talk with employees in calmly manner. Thus, leaders must coordinate with
managers and must have their involvement in decision making of enterprise.
Employee turnover- It is termed out as situation in which employees are resigning and living
their job. Thus, situation of employee turnover can arise due to inflexible working conditions,
ineffective distribution of income etc. It creates the negative environment (Gao and Yang,
2019). Demotivation in employees results in lower level of productivity.
For example- Manufacturing unit of entity face the situation as to lower level of productions and
this is happening due to employee turnover. It brings reduction in efficiencies of enterprise.
Thus, role of leader and manager is as-:
Manager- The manager of the enterprise must frame out the policies that assist to hire the skilled
labour workforce and needs to take the initiatives that supports to retain the employees within
organisation.
Leader- Leader needs to take the steps to motivate employees and also needs to engage in to
build better relationships. Leader must direct the managers to provide training facilities to
support employees and this also leads to enhance motivational level.
Financial crisis- It is kind of the situation that can be occurred at a time when entity face with
lack of funding. Thus, financial crisis affects the entity in the huge aspect. It losses the all over
productivity within enterprise if entity is facing with funding issues (Guo, Berkshire and
Hermanson, 2019).
For example- At the time, if the inflation rate of the enterprise of rises and this impacts the cost
of material and also affects the process of manufacturing activities.
Thus, role of leader and manager as are-:
Manager- They are the authorities who must take the initiatives to build out the plan of action to
maintain the funding so that entity do not face situation as lack of resources.
Leader- In this, they must take steps to build cordial relationships with suppliers. This assist to
negotiate with them to reduce the price of raw materials (Huo, Gu and Wang, 2019). Thus, leader
must take the systematic steps to arrange the funds so that things can be undertaken in better
mode.

2.2:
Application of different theories and model of approaches including situational, system,
contingency.
Leaders in the enterprise assist to motivates the employees with help of analysing the
needs and desires. On the other hand, leader must evaluate the change that being arisen in the
external environment and to take decision to make the changes effectively. Henceforth, different
theories and approaches are outlined in following context as-:
Situational leadership- It is leadership in which the leader needs to take the steps in which
leader must assign work as per the skills and talents of individual. Leader needs to analyse the
market conditions and decision needs to be taken in the enterprise in effective manner. It is one
of effective theory that leads to find out best solutions and face the challenges that arise in
market (Zheng, Wang and Khoo, 2019). There are number of the factors that affects the decision
and brings out negative results. For example- Rise in conflicts among team, roles and
responsibility of team members can be changed along with team. This decision assist in solving
the conflict and accomplishing the project on time.
System leadership- They are the leaders who put their major focus on different situation arises
in the enterprise. It is the theory that focus on the results that can be obtained with help of
activities. This is approach that enables the leaders of Coca Cola to create the conditions where
individual at the levels work productively to their potential. It is approach that work in the
autocratic style and one of major object is to accomplish the all working activities in chosen
enterprise. This all need to be done within less time and to accomplish the project within set
deadline.
Contingent leadership- This is termed out as theory of leadership that puts the major focus on
effectiveness of leadership that is dependent on matching style of leader to right situation. In this,
leader and team membership are critical to the contingency leadership as workers have the trust
and confidence in the leader. This theory aids to identify that lower skilled may need more
direction on the other hand the higher skilled worker will need less direction on accomplishment
of task In this, Coca Cola leaders assigned the task to the authorities with help of identifying
their core capabilities of performing business activities.

M2 Assess the strength and weakness of different approaches.
The system, situation and contingent leadership are the useful approaches that allows
systematic directions to the enterprise. With help of selection of theories and approaches to
leadership assist to conduct the business practices in systematic mode. It assist in undertaking the
identification that leads to face inefficiency within enterprise. Thus, weakness of the system
theory is that this follows the autocratic style of leadership and this highly impacts turnover rate
of employees. Therefore, the strength is that system leadership approach helps to accomplish the
all objectives in the set time period.
In this, situational leadership this allows employees the greater flexibility to employees.
This is theory that provides strength to employees as this supports to build healthy relationships
among leaders and employees to accomplish desired level of objectives. Thus, one of the major
weakness of this approach is that this do not let others in terms to accomplish long term goals.
D1 Critically analyse and evaluate different theories and approach in given context.
The leader is termed out to crucial asset to enterprise who supports to streamlines
business functions. Therefore, leader is the person who understand the needs and desires of
employees and motivates them to work accordingly. Therefore, enterprise uses the following
theory to performs business functions systematically. Thus, theory are termed out as-:
 Behaviour theory- It is theory that represents the behaviours of employees within entity.
Thus, Coca cola leaders needs to take steps in which attitude and behaviours of each
employees must being evaluated and analysed to work better and in systematic mode.
 Transformation theory- The trait theory is one of the approach that enhance the trust of
employees with help of interacting with them. Therefore, relationships is being
maintained with employees and leaders brings good result and also obtains the objective
of employees.
2.3:
P4 Examine the key approaches to operation management and role of leader and manager.
Approaches in the operational management function plays the crucial role to operate the
managerial functions of enterprise in better mode (Zheng, Wang and Khoo, 2019.). These are the
approach that can be used in analysing the situation in enterprise and also allows to undertake
business actions effectively. Therefore, these approaches are outlined in following context as-:

Just In Time- It is one of the technique that assist to focus on the process of production. It needs
to be accomplished on time with set targets. Thus, Coca Cola uses this approach in terms to
obtain the results that set earlier in planning. With use of reduction in wastage of resources and
to use them with its full potential the process can become Just In Time. Thus, all machinery and
equipments must be handled properly to carry out manufacturing process in systematic manner.
Total Quality Management- This is termed out as process that assist in planning for long period
to get desired result. In addition to this, success results for longer period of time and aids in
earning long term profitability. TQM is one of effective approach that adopts by Coca cola as
this helps to maintain the quality along with price of commodity.
Lean production- It is termed out as theory that helps to get the desired results and output. It is
being affected by number of components. This is one of the effective way that aids to reduce the
wastage with use of resources to its potential and capacity (Zheng, Wang and Khoo, 2019). This
leads to reduce the manufacturing wastage and support to perform business function in
appropriate manner. It is one of useful technique that improves the productivity of work and
assist employees to work on their skills.
Role of manager-:
 Manager needs to take initiatives to recruit the skilled and talent candidate to identify the
right person to place at right time.
 To manage the resources of enterprise as per the skills and potential.
Role of leader-:
 Leader needs to take care of the path that aids to show the employees so that they can
walk upon it and also able to accomplish the desired result.
 Leader to the enterprise must take increase the potential and productivity of the
employees.
P5 Explain significance of operation management to successfully meet business objectives.
In the enterprise, the value and significance of operation management needs to be
understand to accomplish the desired result (Huo, Gu and Wang, 2019). The operational
efficiencies of enterprise must undertake their working with help of proper planning, productive
analysis and this also aids to bring out improved result with help of bringing quality assurance.
Thus, entity needs to understand and analyse the significance the value of operational manager in
terms to accomplish business objectives. These are outlined as-;

Increasing profitability- Operational working of the enterprise assist to enhance the ratio of
profit and calculating it. Enhancement in profit aids in expending business in many areas and
capture the another segment of market (Guo, Berkshire and Hermanson, 2019). Rise in
profitability leads to results in making new target and to accomplish desired objectives.
Trends in the market- In market each day some new trend arises. These are the trends that are
significant to accomplish and needs to work on it. Henceforth, the chosen entity must take the
steps as per trends so that product and services can be manufactured and wants of customers can
be satisfied. In present market, the customer are health conscious and they prefer less sugar
intakes. To cope up with it, the entity needs to produce the commodities that helps to retain
customer for longer period.
Increasing sales- Operating management aids to enhance the sales of product and service as this
allows to collect research of new techniques and competitive advancement. With help of
bringing improvement in commodities the enterprise perform their business activities in
proficient aspect.
M3 Evaluation on how leader and managers improves efficiencies of operational management.
As discussed in the report that managers and leaders plays their significant role in
organisation to attend high amount of profitability. Thus, relations of leaders and managers assist
to the enterprise to meet out desired output and use the resources to its capacities and potential
( Gao and Yang, 2019). With the use of right decision making, this can be possible to evaluate
each situation and to analyse the business resources effectively. With use of proper planning the
activities can be implemented in better approach and this aids to bring out accurate results.
2.4:
P6 Description on the factors that impact upon operational management and decision making.
There are number of components that affect the operational management ad decision
making of the enterprise. These are components that affect the enterprise in accomplishing the
objective and goals. As per the changes, the positive and negative decision are being taken by
leaders and managers. Henceforth, these components are outlined as-:
 Corporate social responsibility- It is one of the systematic approach that aids to manage
business functions and helps to enhance brand image of enterprise. This is positive tool
that has bring out effectiveness and efficiency in business process.

 Legal and political changes- In this, the legal changes impacts the decision of the
enterprise. These changes are the changes that made in enterprise and affects the planning
procedure. Henceforth, leader must plays the roles to predict future changes and manage
it effectively with help of arranging the resources.
 Value and ethics- It is mainly shaped by social norms, cultural practices and religious
influences (Deterding, 2019). If business managers and employers continually makes the
decision that is based on personal benefit and this also creates legal liabilities for
enterprise and this leads to impact business productivity in huge context.
 Sustainability- It is termed out as tool that plays crucial role to gain competitive
advancement. This is one of effective way that allows to conduct better decision. It assist
to maximise the opportunities and reduce the negative affects on core operational
working of enterprise.
 Culture- This is termed out as activities that defines that how business functions needs to
be managed and based on value and priorities. With help of setting up better cultural
activities the entity performs the business functions in more streamlined mode.
M4 Description on how different factors affect business environment.
The relationships of leader and manager is to take care of each other. Henceforth, leader
and manager have their own roles and responsibilities that assist in analysing the business
environment and also aids to take the decision properly (Calás and Smircich, 2019). Leader
needs to predict the future trends and managers must take of organisation resources. It has been
identified that manager of the entity have decentralised power and take decision. This is defined
as power that aids in accomplishing business objective and goals of enterprise. On the other
hand, the leader of chosen entity lead the team and employees. Employees needs to follow the
path that shown by leader and must work on activities that allocated by the managers.
D2 Critically evaluate application of operation management and factors impact on business
environment.
The number of the applications of operations management and other factors plays
negative and positive impact over the working of business environment (Berry, Broadbent and
Otley, 2019). These are the components such as cost, quality etc. and this needs to be evaluated
properly so that better strategies can be framed out to accomplish desired result. These are the
components that uses in the enterprise to create the value in market and this satisfy the needs of

consumer in market. In addition to this, this can be stated that the high cost and low product
quality mainly dissatisfies the consumer and also breaks out loyalty. With use of operational
techniques and effective approach the entity can able to undertake business activities in advanced
manner.
CONCLUSION
Hereby, it can be concluded that leader and managers within the enterprise plays the
crucial role and they are responsible authority to leads business objectives successfully.
Therefore, operational function within enterprise must be conducted effectively with better use
of leadership style, quality management and theories that aids to manage the working practices
systematically. The present report has covered the business activities of Coca Cola, it is
manufactured by the Coca-cola company and also the world's third largest most valuable brand.
Furthermore, report has examined the role of leader and function to manage better
working in different situational context. Also, different theories and model of approaches has
been defined with use of situational leadership, system leadership and contingency. Lastly, key
approaches of operation management has been outlined as this assist to improve the efficiencies
of operational management.

REFERENCES
Books and journals
Berry, A.J., Broadbent, J. and Otley, D.T. eds., 2019. Management control theory. Routledge.
Calás, M.B. and Smircich, L. eds., 2019. Postmodern management theory. Routledge.
de Sousa Jabbour, A.B.L., Chiappetta Jabbour, C.J. and Ribeiro, D.A., 2019. Decarbonisation of
operations management–looking back, moving forward: a review and implications for the
production research community. International Journal of Production Research. 57(15-16).
pp.4743-4765.
Deterding, S., 2019. Gamification in management: Between choice architecture and humanistic
design. Journal of Management Inquiry. 28(2). pp.131-136.
Gao, Z. and Yang, L., 2019. Energy-saving operation approaches for urban rail transit
systems. Frontiers of Engineering Management. 6(2). pp.139-151.
Guo, R., Berkshire, S.D. and Hermanson, P.M., 2019. Predicting intention to use evidence-based
management among US healthcare administrators: application of the theory of planned
behavior and structural equation modeling. International Journal of Healthcare
Management. 12(1). pp.25-32.
Huo, B., Gu, M. and Wang, Z., 2019. Green or lean? A supply chain approach to sustainable
performance. Journal of cleaner production. 216. pp.152-166.
Zheng, P., Wang, Z. and Khoo, L.P., 2019. A survey of smart product-service systems: Key
aspects, challenges and future perspectives. Advanced Engineering Informatics. 42.
p.100973.