Operation Management Solved Assignment

Management Operations.

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Role and characteristics of leader and managers preferable with examples...............................3
How different situations can affect the role of leader and function of a manager......................6
Explain theories and concepts of leadership...............................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management is an field of management that related with designing and
coordinating process of manufacturing and designing operations of business of goods and
services. It focus on creation of higher level of efficiency that is possible for an organisation and
concerned with transforming raw materials into finished products and services to gain maximum
level of output. It helps in balance cost and revenue to get highest level of possible outcomes.
This report is based on Grange which provides luxurious services in which accommodation,
hospitality and events services are very important. this report is based on role and characteristics
of leader and manager with examples and it also includes various circumstances or situations in
which leader and manager contributes a lot. It also includes various kinds of theories or concepts
that proved beneficial such as situational, system and contingency leadership.
TASK 1
Role and characteristics of leader and managers preferable with examples.
Operation management is one of important area of management which is concerned with
planning, organizing and supervise activities that helps in bring necessary reforms or
improvements for higher profitability (Alderton and Saieva, 2013..). The day to day works and
procedure helps to organisation to gain strategic goals and objectives by deep analysing and
measurement of current works and procedures in Grange hotel. In an organisation manager and
leaders plays very crucial role to reach at desirable goals and objectives that are as follows:
Manager:

Manager is an individual who are responsible for coordinating and cooperating different
works and procedures to gain competitive advantage. Managers are utilised in every sector and
give their major contribution in managing and distributing works and responsibilities to reach at
desirable outcomes (Davidson and Olsen III, United Parcel Service of America Inc, 2013).
Working as an manager is one of best accomplishment because it gives professional ability and
efficiently communicate with their workers to achieve desirable outcomes. In every corporate
sphere managers contributes in business in most significant way that reflect in their profits,
organisation and employee morale level.
Role of business manager:
Manager plays very crucial role to distribute roles and responsibilities in a clear way that
helps to organisation to achieve goals and objectives that are as follows:
 Daily operations: The main and primary role of a manager is to coordinate or cooperate
various functions in a department or large group of employees (De Roover, 2017.).
Managers plays very important role in enhance productivity level of employees and
proficiency of works and procedures to gain competitive advantage.
 Staffing: The another main responsibility of a manager take interview of employees and
find out potential of them and if require manager give training and development to them.
In that scenario they create branding in by taking advantage of skills and potential of
employees and beat their competitors.
 Authority and power: Manager have authority to coordinate and cultivate necessary
skills and potentiality so that they can contributes a lot in organisational enhancement.
They distribute tasks and responsibilities of their subordinate by evaluating their key
skills so that they can contribute a lot.
Characteristics of a manager:
The manager can contributes in gain competitive advantage by using their own
characteristic that are obligatory to become a good manager that are as follows:
 Leadership: Leadership is one of main characteristic that are essential for an manager to
become an effective in their works and procedures (Galindo and Batta, 2013.).
Leadership style helps in distribute roles and responsibilities according to their potential
skill set that are beneficial for organisation to attain desirable goals and objectives.

 Experience: The one of another major characteristic of an effective manager is to be lot
of experience and expertise in works and procedures to gain effective results. A best way
to become an effective manager is to volunteer in their own field and in some another
areas. By managing and coordinating events that helps in raising their money and gain
competitive advantage.
Leader:
Leader is an individual who motivates and by their views or opinion inspire others to
achieve desirable goals and objectives. A leader plays very major role to lead or guide other
individuals, organisations and other organisations to reach at desirable goals and objectives.
Role of an leader:
Leader is an Important individual that plays major role in achieving organisational goals
and objectives that are as follows:
 Required at all level: Leadership is an important individual that required at all level or
tier and which is important at every level of management (Krajewski, Ritzman and
Malhotra, 2013.). At top level, it helps in formulation of plans and policies and at mid
with lower level they interpret and execute that plans and procedures that are created by
top management. They helps in operation management to framed plans and policies to
enhance their proficiency level and morale of employees.
 Representatives of organisation: A leader is an important individual that work at every
level of organisation and representative of an enterprise in active format. An individual
represent at seminars, Gerald meetings and conferences. Their main role is to
communicate in rationale manner at outside the organisation. Leaders represent at every
sphere of an organisation and reach at every sphere of an business and gain profitability.
 Authority and power: Leaders have huge authorities and they coordinate each and every
activity of organisation by deliver right kind of value and ethics for them so that they can
move forward by an definite path.
Characteristics of an leader:
Leader is an important individual and to reach at desirable goals and objectives they
require some specific characteristics that are as follows:
 Communication: The one of most effective characteristics that are obligatory for every
leader to gain competitive advantage and bring efficiency in an organisation ( Lewis and

Brown, 2012.). Communication is one of effective factor that use in an organisation to
deliver right kind of knowledge and information to right people. It proved beneficial in
operation management to bring efficiency and accuracy in works and activities.
 Commitment: commitment is one of another effective ability of an leader to commit
some work and give the best to achieve desirable goals and objectives. In case of
commitment is an important attribute that helps in enhance morale of employees that
their leader is deliberate in giving their best.
How different situations can affect the role of leader and function of a manager.
A leader play an important role in handling and managing all business operations and
functions in order to reach with desired goals. Leader is an individual who inspire and develop
behaviour, attitude, beliefs and work traits of others (Grant, Trautrims and Wong, 2017.).
Leader are motivate and encourage their followers who are perform their task and work in given
time period. On the other hand, manager is an individual who directs and regulate its
subordinates in Grange hotel. In an organisation, manager and leaders are play an important role
in Grange hotel in order to reach with desired goals and objectives effectively.
There are various situational which judge qualities and traits of leaders and managers in
different situations that are described as follows:
Conflict management – Conflict is the main part of every organisation which occurs due
to miscommunication and misunderstanding among workers and higher authority of Grange
hotel. Conflicts develop and create hurdles in progress of organisation development and
employees life are spoil due to image of subordinate. Sometime conflicts and disputes are arise
due to cultural gap within an organisation ( Hoyos, Morales and Akhavan-Tabatabaei, 2015.).
In the hotel, there are various issues and conflicts are arise due to miscommunication and
misunderstanding among employees and manager. Along with this, culture difference develop
obstacles in developing an organisation and formulating strategies for reach with desired
customers. For solving major issues and problems, Grange hotel manager conduct meetings
where they are know each worker conflict with each other. Also they require to initiate steps in
which they are resolve major issues of employees and guest regarding room service, cleanliness
and other services. On the other hand, leader take feedback and response from hotel manager in
better manner and fully analyse arising problem after that make appropriate decisions for the
welfare of guests or customers.

Planning – The role of a leader and manager increasing at time and new and current
product launch in new market along with variety of features and services in Grange hotel.
Planning is require for an organisation at the time of launching new services among customers
who come visit their hotel. In this, manager known each and every employee suggestions and
reviews of workers before planning to launch new service for their desired customers in the
market. For this, they attract large number of guests whether they are domestic as well as
international level (Rajan and et.al , 2012). Simultaneously, it will give reviews and views to
leader of Grange hotel which observe various aspects of an organisation and take decisions as
per the market demand and situation in perspective of employees and customers.
Organising – In order to organise business operations and its functions, leader and
manager play an important role in an organisation. In this context, all the resources and materials
allocated regarding accurate needs and wants of guests related to room service, food and staff
behaviour. Manager are allocate all duties and responsibilities as per the department in Grange
hotel. Along with this, manager organise all resources and arrange them in better manner and
leader role is to analyse and check all required resources according to this, they are develop
appropriate decisions for the welfare of guests.
Commanding:
Managers supervise work of their subordinates on daily basis and give inspiration to
achieve goals and objectives. It is the responsibility of an manager to communicate with their
subordinates to achieve organisational goals and objectives.
Controlling:
Manager should be responsible for controlling activities that they are line with the
companies policies and objectives. They are responsible for observing and reporting plans and
objectives with their subordinates.
Coordinating:
Managers helps in harmonize the procedures and activities to perform well for an
organisation and each activity should be complement and enrich work of another.
Explain theories and concepts of leadership
There are various traits and theories of leadership which assist leaders in understand
dynamic environment along with different strategies that should be adopted at the time of
operating business in large market place. Different theories are described as follows:

System leadership – It is that leadership style which enable an organisation to create and
build situations where people at every phase can do work with more productivity and
encouragement in Grange hotel (. Rajan and et.al , 2014.). It is use effective principles regarding
human behaviour which create models of good leadership, organisational strategy, system design
and social process. System leadership enables the leaders within an organisation in order to
develop and create situation where people at each levels can work with more productive manner.
In this, leaders are motivate employees in order to do work in more focused way and lead them
towards right direction. Along with this, manager are rule over the employees and give order to
complete each task or work in given time period.
Contingency leadership – The contingency theory of leadership describe about various
leadership styles within an organisation. It states that manager and leader can adopt a specific
style which have to flexible according to situation which arise within an organisation at the time
of operating business of Grange hotel. The best leadership style is followed by hotel manager
which are match with situation that appears in an organisation. Leader play an important role in
different situation where they solve major conflicts occurs among employee and manager. On the
other hand, manager are handle last moment work which assist them in reach with desired goals
and target of an organisation.
Situational leadership:
This is a adoptive leadership style that encourage leader to choose best fit style that best
fits to their goals and objectives (Reid and Sanders, 2015..). It is considered as a relationship
oriented kinds of leadership. This bases a direction of the leaders upon capabilities ad well as the
readiness of their followers. Due to this reasons it is view as a flexible approach. Situational
leaders are the charismatic leaders and effective leaders who can link up to its workers
emotions. In terms of Grange hotel, leader required to analyse requirement of business in order
to implement strategic practices so that they can make changes in business according to the
situations. Also, influence their workers to perform in an uncertain condition and accomplish the
work effectually to attain objectives of company (Slack and Brandon-Jones, 2018.).
System leadership:
This enables company leaders to develop the situations where individuals at each levels
can perform productively to its potential. It apply sound principle regarding behaviours of the
people in order to formulate models of effective leadership, strategy of the firm, social process as

well as the design of the system. This assists leaders of the Grange hotel to create effectual
systems that drive productive behaviours as well as leads towards more efficacious realisation of
company's goal.
CONCLUSION
From the above report it has been concluded that leaders and managers are very
important part of an organisation and plays distinctive role in various situations. To get success
leader and manager have some characteristic and skills by that they can give their best in
organisation. To achieve desirable goals and objectives leader and manager have to avail various
kinds of theories and practices which vary from organisation to organisation.

REFERENCES
Books and journals:
Grant, D.B., Trautrims, A. and Wong, C.Y., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management.
Kogan Page Publishers.
Hoyos, M.C., Morales, R.S. and Akhavan-Tabatabaei, R., 2015. OR models with stochastic
components in disaster operations management: A literature survey. Computers &
Industrial Engineering. 82. pp.183-197.
Rajan, S.N., and et.al , 2012. Performing power management operations. U.S. Patent 8,181,048.
Rajan, S.N., and et.al , 2014. Performing power management operations. U.S. Patent 8,667,312.
Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Sodhi, M.S., Son, B.G. and Tang, C.S., 2012. Researchers' perspectives on supply chain risk
management. Production and operations management. 21(1). pp.1-13.
Subramanian, N. and Ramanathan, R., 2012. A review of applications of Analytic Hierarchy
Process in operations management. International Journal of Production Economics.
138(2). pp.215-241.
Swarbrooke, J. and Page, S.J., 2012. Development and management of visitor attractions.
Routledge.
Tayur, S., Ganeshan, R. and Magazine, M. eds., 2012. Quantitative models for supply chain
management (Vol. 17). Springer Science & Business Media.
Tevis, G.J. and Van Hise, D.G., International Business Machines Corp, 2013. Optimization of a
computing environment in which data management operations are performed. U.S.
Patent 8,554,743.
Wong, C.W., and et.al ., 2012. Green operations and the moderating role of environmental
management capability of suppliers on manufacturing firm performance. International
Journal of Production Economics. 140(1). pp.283-294.

1