Management and Operations: Role of Manager and Leader in Starbucks

This presentation explores the role of managers and leaders in Starbucks, focusing on their characteristics and functions. It also discusses different theories of leadership and management applied in the company.

MANAGEMENT AND
OPERATIONS
TASK 1

INTRODUCTION
 Management and operation is the concept of managing all the activities which are
related with the production and manufacturing of a industry.
 MO can be helpful in achieving the ultimate goals of the company. This presentation is
based on the operations and management of the Starbucks.
 The study will help in creating a complete information about the role of manager in
this company.
 It will also help in understanding the functions of the managers who will help in
improving the performance of the business and also helps in achieving maximum
profitability.

Comparison and definition of different characteristics and role
of manager and leaders
Role of leader and manager of Starbucks
Leader –
 Leader acts with honesty, integrity and knowledge that promote the values,
culture and mission or vision of Starbucks.
 Leader role in the organization to perform their work towards the success and
growth that develop followers in Starbucks.
 Role of the leader is to motivate the employees in order to deliver effective
and efficient productivity.
 Function of the manager is to provide them rewards and recognition in order to
satisfy the employees and also to create positive work environemnt.

CONTI…
Manager-
 Starbucks manager play their role by create goals and focus on achieving and
setting business objectives.
 Starbucks manager control and manage the risk

Characteristics of leader and manager of
Starbucks
Leader
 Starbucks leader work with their employees in collaboration in order to finish
the task which has to be given in organization.
 Leader uses their power wisely in way to manage individual or team of people.

CONTI…
 Manager
 Starbucks manager give direction and control entire task process at workplace
and also set aim which they need to be ensure that all the things done properly.
 Manager makes effective plans and strategies which they apply for increasing
business profitability and success.

Role of Leader and function of manger
apply theory
Transformational leadership Theory
 It is approach of leadership where leader perform with team to
determine necessary changes.
 Making vision to guide the change by inspiration and performing
modification in placement with attached followers of team.

CONTI…
Henri Fayol Management Theory
 In this theory, there are 14 principles of management linked with function of
manager which is used in organization.
 Such as division of work, discipline, unity of command, direction,
responsibility, individual interest, remuneration, order, scalar chain, degree of
centralization, equity, initiative and Esprit de corps.

CONCLUSION
• From the above conclusion it can be concluded that Operation
management is one of the great concern of the business which
need to timely monitored in order to achieve profitability.
• This study has created a complete knowledge about the role of
leaders and function of manager in Starbucks.
• This presentation has also provided various significance of
operation management and various approaches that helps in
improving the quality of services in company.

REFERENCES
 Qu, R., Janssen, O. and Shi, K., 2015. Transformational leadership and
follower creativity: The mediating role of follower relational identification and
the moderating role of leader creativity expectations. The Leadership
Quarterly. 26(2). pp.286-299.
 Wu, C. H. and Parker, S. K., 2017. The role of leader support in facilitating
proactive work behavior: A perspective from attachment theory. Journal of
Management. 43(4). pp.1025-1049.