Operational Management M&S

Added on - 22 Nov 2020

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MANAGEMENTAND OPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Define and compare roles and characteristics of leaders and managers...........................1TASK 2............................................................................................................................................3P2. Role of leaders and functions of manager applied in different situations of M&S..........3P3 Different theories and models of leadership.....................................................................5TASK 3............................................................................................................................................7P4 Key approaches to operations management with role of managers and leaders...............7P5 Value and importance of operational management...........................................................9TASK 4..........................................................................................................................................10P6 Environmental factors of business that impact on decision making and operationsmanagement..........................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONOperational management is considered as the important function of an organisationwhich helps in controlling overall system of business. In this section, managers deals withdesigning, operating and improving entire system of workplace. This assignment aims to analysedifferent types of leadership and management skills that are practised in one of the leadingorganisation of UK i.e. M&S. It deals in retail sector which serves products worldwide (Wong,Boon-Itt and Wong, 2011). This report evaluate roles of leaders and functions of managers indifferent situations by adopting some theories theories of leadership and management. Moreover,factors of business which impact on operational activities and decision-making process alsodescribed in further part.TASK 1P1 Define and compare roles and characteristics of leaders and managersMarks & Spencer Group Plc is a multinational company of UK and headquartered in theWestminster City of London. This retailer firm was founded by Thomas Spencer and MichaelMarks in 1884. Currently it has more than 979 stores, where near about 85,000 workers areemployed. Moreover, it sells branded goods of clothes and home appliances along with luxuriousfood products also worldwide. As every organisation runs its business with some objectives andgoals, similarly M&S has also operated company with targeted aim i.e. to gain highest positionamong other retailers in UK. Inthis regard, it wants to achieve the highest position atmarketplace in retail section. Therefore, to attain this goal, it is necessary for managers to build aproper organisational structure (Fang and et. al., 2012). Furthermore, they must ensure that thistype must match with current trend of marketplace as well as has to be appropriate also whereworkers can give highest their best performance for achievement of targeted goals.As size of structure depends on type of business, therefore, organisational structure ofMarks & Spencer has mega structure. It follows flat structure which has included limitedmanagement levels between administration and front-line workers. Hence, it helps in boostingmorale of employees by inviting their participation in decision-making process.Managersin a company manage entire business as well as take various responsibilitieslike planning, organising, directing and controlling operational activities. They are the personwho have authority to hire or terminate workers for increasing efficiencies of business. Role of1
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